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    Sharing public folders with Z-Push

    Z-Push when using Kopano
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    • mcostan
      mcostan last edited by

      Thanks, I’ll try tonight and let you know, much appreciated.

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      • mcostan
        mcostan @fbartels last edited by

        @fbartels

        This is what happens:

        DeviceId:               4e696e65434335424635444441343039
        Device type:            Android
        UserAgent:              Nine-nikel/MRA58K
        Device Model:           Redmi Note 4
        Device IMEI:            000000000000000
        Device friendly name:   nikel
        Device OS:              Android 6.0.V8.0.4.0.MBFMIDG
        Device OS Language:     English (United Kingdom)
        Device Operator:        Vectone 
        ActiveSync version:     14.1
        First sync:             2018-07-18 22:48
        Last sync:              2018-07-19 21:00
        Sync Period:            unlimited (0)
        Total folders:          257
        Short folder Ids:       Yes
        Synchronized folders:   14
        Synchronized data:      Emails(14) 
        Additional Folders:     18
                Folder name                    Store          Type     Origin     Synched
                CaterAllen -                                  Email    Shared     Inactive (not yet synchronized or no permissions) 
        

        All the shared folders have the same message (not yet synchronized or no permissions) for both devices. I have permissioned both the standard android mail client as well as Nine which is the one in the example above.

        Note that I have given to myself full control on the folders in my own Inbox.

        Am I doing anything wrong anywhere?

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        • Manfred
          Manfred Kopano last edited by

          Hi mcostan,

          did you check z-push.log if the device attempts to synchronise that folder? Is there a way on your mobile device to force a folder sync?

          Manfred

          mcostan 1 Reply Last reply Reply Quote 0
          • mcostan
            mcostan @Manfred last edited by

            @manfred

            Apologies I should have sent you the log files to start with.

            For normal folders I see stuff like this:

            19/07/2018 23:08:05 [ 4700] [DEBUG] [#unknown] HierarchyCache: AddFolder() serverid: Ub4498 displayname: FollowUp
            19/07/2018 23:08:05 [ 4700] [DEBUG] [#unknown] ASDevice->GetFolderIdForBackendId(): generated new folderid 'Ufae70' for backend-folderid '9995a8356ba047cd800edeb80b480023106308000000'
            

            For the public ones I see this:

            19/07/2018 23:08:04 [ 4700] [DEBUG] [#unknown] ChangesMemoryWrapper->Config(AdditionalFolders) : process folder 'CaterAllen - '
            19/07/2018 23:08:04 [ 4700] [WARN] [#unknown] KopanoBackend->openMessageStore(''): No store found for this user
            

            And nothing else… What does “No store found for this user”?
            I created the folders myself under Public Folders…

            mcostan 1 Reply Last reply Reply Quote 0
            • mcostan
              mcostan @mcostan last edited by

              @mcostan

              Some more findings.

              I added a standard folder and I can see the following:

              19/07/2018 23:36:46 [10172] [DEBUG] [#unknown] HierarchyCache: AddFolder() serverid: U15797 displayname: abla2
              

              This appears soon in the mobile device.

              I then went and removed all permissions to the topmost public folder (It had my name specifically added in the permissions and I now see:

              9/07/2018 23:33:01 [ 8251] [DEBUG] [#unknown] ZPushAdmin::AdditionalFolderAdd(): added folder '36BlandfordRoad - ' to additional folders list of device '4e696e65434335424635444441343039' of user 'mrc' with status: true
              

              Except the folder never makes it to the mobile device…

              The device ID is indeed the one of the Nine mail program in the MDM list.

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              • mcostan
                mcostan last edited by

                I am out of ideas… The only thing that comes to my mind is whether I should try in Outlook 2016 and see if it makes it there, by enabling the same folders in the MDM plugin?

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                • Manfred
                  Manfred Kopano last edited by

                  Hi @mcostan,

                  did you try to add a public folder with z-push-admin? You have to specify SYSTEM as a store for a public folder.

                  Running z-push-admin with -s flag provides more information on shared folders, e.g.

                  z-push-admin -a list -u mrc -s
                  

                  Manfred

                  mcostan 1 Reply Last reply Reply Quote 0
                  • mcostan
                    mcostan @Manfred last edited by

                    @manfred

                    I tried adding it with z-push with the following:

                     z-push-admin -a addshared -u mrc -n 36BlandfordRoad -o SYSTEM -t email -f 9995a8356ba047cd800edeb80b4800238d4a00000000
                    
                    root@mrc-ubz64:~# z-push-admin -a list -u mrc
                    
                    Synchronized devices of user: mrc
                    -----------------------------------------------------
                    DeviceId:               androidc700440035
                    Device type:            Android
                    UserAgent:              Android/6.0-EAS-1.3
                    Device Model:           Redmi Note 4
                    Device IMEI:            863263032211641
                    Device friendly name:   Redmi Note 4
                    Device OS:              Android 6.0
                    Device Operator:        Vectone  (23430)
                    ActiveSync version:     14.1
                    First sync:             2018-07-28 19:07
                    Last sync:              2018-07-28 19:07
                    Sync Period:            unlimited (0)
                    Total folders:          256
                    Short folder Ids:       Yes
                    Synchronized folders:   1
                    Synchronized data:      Emails
                    Additional Folders:     1
                            Folder name                    Store          Type     Origin     Synched
                            36BlandfordRoad                SYSTEM         Email    Shared     Inactive (not yet synchronized or no permissions)
                    Status:                 OK
                    WipeRequest on:         not set
                    WipeRequest by:         not set
                    Wiped on:               not set
                    Policy name:            default
                    Attention needed:       No errors known
                    
                    

                    The same behaviour is for both the standard Android client as well as the Nine email program on Android.

                    Any help much appreciated. Right now the only way I have to access public folders is via k9mail and IMAP but it is terribly slow…

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                    • Manfred
                      Manfred Kopano last edited by

                      Hi @mcostan,

                      in your last z-push-admin output you forgot the “-s” flag. See my previous post.
                      According to this last output you have 256 folders, but only 1 is synced. Is this correct and intended?

                      Providing just bits of information is not very helpful for me to debug. Post complete z-push.log after you add a shared folder and device syncs.

                      Manfred

                      mcostan 1 Reply Last reply Reply Quote 0
                      • mcostan
                        mcostan @Manfred last edited by

                        @manfred

                        So I got somewhere with this.

                        When I add them with the comamnd line, the folders do appear in Nine after a while which I am very very happy about.

                        the output of the z-push-admin -a list -u mrc -s is below for an example:

                               Folder name:    Insurance
                                Store:          SYSTEM
                                Type:           Email
                                Origin:         Shared
                                Folder id:      9995a8356ba047cd800edeb80b480023f14a00000000
                                Parent id:      0
                                Synched:        Active
                        

                        However, when I add them via the MDM plugin they do not seem to appear, although it may just be that I have now added a lot of folders at once and I just need to let it syncronize.

                        I noticed that for the ones added via the MDM plugin it comes up with the store empty like this:

                              Folder name:    Bills - 
                                Store:
                                Type:           Email
                                Origin:         Shared
                                Folder id:      9995a8356ba047cd800edeb80b480023384b00000000
                                Parent id:      0
                                Synched:        Inactive (not yet synchronized or no permissions)
                        

                        Whether that would make any difference or not I have no idea.

                        In any case I am very very happy with the current state as it is progress for me.

                        Apologies for taking your time on this.

                        Manfred 1 Reply Last reply Reply Quote 0
                        • Manfred
                          Manfred Kopano @mcostan last edited by

                          Hi mcostan,

                          @mcostan said in Sharing public folders with Z-Push:

                          However, when I add them via the MDM plugin they do not seem to appear, although it may just be that I have now added a lot of folders at once and I just need to let it syncronize.

                          I noticed that for the ones added via the MDM plugin it comes up with the store empty like this:

                                Folder name:    Bills - 
                                  Store:
                                  Type:           Email
                                  Origin:         Shared
                                  Folder id:      9995a8356ba047cd800edeb80b480023384b00000000
                                  Parent id:      0
                                  Synched:        Inactive (not yet synchronized or no permissions)
                          

                          Whether that would make any difference or not I have no idea.

                          That doesn’t look right. It might be that a store goes missing somewhere or there is a bug. Without a store Z-Push won’t be able to open the folder.
                          I suggest you open a new thread at https://forum.kopano.io/category/21/plugins-for-kopano-webapp with the link to this thread.

                          Manfred

                          mcostan 1 Reply Last reply Reply Quote 0
                          • mcostan
                            mcostan @Manfred last edited by

                            @manfred

                            Will do. I am glad we were able to get to a diagnosis of the problem. Very much appreciated.

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