Reminder from already deleted calendar appointment keeps on popping up

mcostan

Good afternoon,

Following problem:

I have a reminder, I click “Dismiss” and I get:

Cannot dismiss the reminder. You may be reminded again.

This has happened only recently, I never had this issue before.

The event was added to the calendar well after the upgrade of Kopano core and after the recent update of Webapp.

Current versions:

WebApp:
3.4.10.1330+755.1
Kopano Core:
8.5.4
Z-Push:
2.4.0+0-0

If I click “Dismiss” or “Dismiss All” I get the error message and the event keeps coming up.

I have tried with the old zarafa webaccess (which still runs on my server) and the reminder comes up but clicking “Dismiss” nothing happens and the event stays up.

The event was created via z-push on my android phone.

Manually deleting the event in the calendar didn’t solve the issue at all, although the event is gone in the calendar, reminders still come up.

In the end the only way to fix it was to purge-softdelete with 0 as a parameter.

Something is broken somewhere… Particularly as a number of people noticed it so far.

Perhaps the latest version of z-push prod, not sure. This is the first time that I see this happening on my system.

andreas_mueller

As far as I can see it seems to be a privilege problem. I came across the same error when I deleted an event (and also when I changed another) on another user’s calendar. We have mutual mailbox access, but I never bothered with setting the correct privileges for me since I’m also administrator and the force is with me. After changing the privileges for the relevant items (set mailbox and calendar to “full access”, so no refined research for now) deleting an event on the other calendar worked as expected: No more reminder!

Jo-TL

Second user with this problem.
The reminder is comming every few seconds for an older element.

There seams to be an issue with this.

Coffee_is_life

@Jo-TL,

which z-push version do you use - also 2.4.0?
and from where did you create this calendar item?

coffee_is_life

fbartels

This is a known issue in the 8.5 release of kopano and most likely linked to kc-1074. The latter has received a fix yesterday. After it has received some testing we are going to put out a new 8.5 update.

mcostan

@andreas_mueller

Mine wasn’t a cross user event. It was something that I created myself in my own inbox just a couple of days earlier and then the problem occurred.

Jo-TL

@coffee_is_life
I don’t have z-push installed or outlook in use. The items are created in the local calendar with deskapp.

mcostan

@fbartels

Question, does this build:

https://download.kopano.io/supported/core:/pre-final/tarballs/core-8.5.90.0_0%2B5-Debian_8.0-amd64.tar.gz

include the fix or that’s only for now in 8.6 in mainline?

fbartels

No, https://stash.kopano.io/projects/KC/repos/kopanocore/commits/8d4379d33cf96187829a5ce29f76afe90b20af63 is not yet included in any binary release. Its also not yet merged back to any other branch.

mcostan

Hello,

I was wondering if the commit is now available in mainline. I keep getting the same problems

micro

same here, just received a call from an employee. She is getting reminders of a shared mailbox which were 2 months ago. She cannot acknowledge nor delete them. The error message in german is “Outlook kann diese Erinnerung nicht abschalten. Die Erinnerung wird möglicherweise erneut erfolgen. Zugriff verweigert” which means something like “Outlook cannot disable this reminder. The reminder possibly will reoccur. Access denied”.

fbartels

@micro said in Reminder from already deleted calendar appointment keeps on popping up:

same here

that must be something else. the here mentioned fix has long been released (https://jira.kopano.io/browse/KC-1074 mentions 8.5.6 and 8.6.1 as the fix versions), also your error message does not fit to the behaviour in this thread.

I’d recommend to open a dedicated thread, or (even better) open a support case so one of our support engineers can have a look at your system). This may also help for your gab sorting thing.

micro

Hi Felix,

this happened to a Outlook2010+ZarafaClient workstation. This employee (Alice) has attached a shared folder of another employee (Bob) into Outlook by using [Zarafa] ribbon and the option <permanently - whole mailbox>.

I checked the security permissions on mailbox Bob. The root has security permission “Alice” with template no rights, so only the “list” bit is set. The calendar has the template “Read-only”. These settings were used for years without issues. After testwise changing the calendar permission from “read-only” to “secretary” the issue seems to have solved. As conclusion it looks like the “write” permission is needed after we upgraded to Kopano, that was not the case with Zarafa Server 7.2.4 we migrated from.

robing

This post is deleted!

micro

today just received two further complaints from our employees. They both use Outlook 2013 with Zarafa Client and they have attached a shared mailbox of another user. They get the reminder popups and cannot “acknowledge” them because they get an error message “Access Denied” or something like that.

fbartels

@fbartels said in Reminder from already deleted calendar appointment keeps on popping up:

I’d recommend to open a dedicated thread, or (even better) open a support case so one of our support engineers can have a look at your system). This may also help for your gab sorting thing.

micro

Hi Felix. Ok, did so. See here --> KS-41093