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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Kopano Search Returns MAPI Error -> entire Kopano server stops working

    Kopano Groupware Core
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    • fbartels
      fbartels Kopano @yep_DD last edited by

      Hi @yep_dd ,

      ah that is indeed a good catch. I have created https://jira.kopano.io/browse/KC-852 to investigate this further.

      Regards Felix

      Resources:
      https://kopano.com/blog/how-to-get-kopano/
      https://documentation.kopano.io/
      https://kb.kopano.io/

      Support overview:
      https://kopano.com/support/

      1 Reply Last reply Reply Quote 0
      • yep_DD
        yep_DD last edited by

        Hi @fbartels ,

        thank you. I saw the issue is a duplicate and of another one. But may be it is important to not just narrow it to RHEL because this happened on Debian and can be reproduced with a long logwatch mail sent every day.

        Regs,

        Stephan

        1 Reply Last reply Reply Quote 0
        • yep_DD
          yep_DD last edited by

          Hi @fbartels ,

          my Kopano server now completely stopped responding. The error logs show:

          Mon Oct 16 07:49:37 2017: [error  ] SQL [00010431] result failed: BIGINT UNSIGNED value is out of range in '(`zarafa`.`properties`.`tag` - 0x8501)', Query: "SELECT 0,properties.tag,properties.type,properties.val_ulong,properties.val_string,properties.val_binary,properties.val_double,properties.val_longint,properties.val_hi,properties.val_lo, hierarchyid, names.nameid, names.namestring, names.guid FROM properties FORCE INDEX (PRIMARY) LEFT JOIN names ON (properties.tag-0x8501)=names.id WHERE hierarchyid=9 AND (tag <= 0x8500 OR names.id IS NOT NULL)"
          

          Any idea?

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @yep_DD last edited by

            Hi @yep_dd ,

            the required fix for this has been merged to master some days ago (https://stash.kopano.io/projects/KC/repos/kopanocore/commits/2d8b04dd8299aa52a60d4fd0c9e374c6fa94e7d8#common/database.cpp).

            If I look at the timestamps with the community downloads the latest available package should include the fix for this.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
            • Ihon
              Ihon last edited by

              Hi,

              I am using the Version »core-8.4.90.492_0+85-Ubuntu_16.04-amd64.tar.gz, the error is still occuring.
              Can you please verify that the fix is included?

              Thanks,

              Ihon

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              • yep_DD
                yep_DD last edited by

                I’ive just installed the lattest 492 release. Let’s see

                PS:

                dpkg: warning: downgrading libjansson4:amd64 from 2.9-1 to 2.7-1
                

                I’ve been getting these since every Kopano update in the last months. Is there a reason Kopano is using 2.7-1?

                Stephan

                1 Reply Last reply Reply Quote 0
                • Ihon
                  Ihon last edited by Ihon

                  Hi,

                  I am getting this error message multiple times:

                  Tue Oct 17 22:45:43 2017: [error ] SQL [00000200] result failed: BIGINT UNSIGNED value is out of range in ‘Zarafa.properties.tag - 0x8501’, Query: “SELECT 0,properties.tag,properties.type,properties.val_ulong,properties.val_string,properties.val_binary,properties.val_double,properties.val_longint,properties.val_hi,properties.val_lo, hierarchyid, names.nameid, names.namestring, names.guid FROM properties FORCE INDEX (PRIMARY) LEFT JOIN names ON (properties.tag-0x8501)=names.id WHERE hierarchyid=316249 AND (tag <= 0x8500 OR names.id IS NOT NULL)”

                  The server not working in that case anymore.

                  Regards,

                  Steffen

                  1 Reply Last reply Reply Quote 1
                  • yep_DD
                    yep_DD last edited by

                    Hi @fbartels ,

                    I can confirm what @Ihon wrote. The problem persists.

                    Stephan

                    fbartels 1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano @yep_DD last edited by

                      @yep_dd @Ihon

                      Ok, I see. The last days our nightly upload did not succeed because of test failures. We are hopeful to resolve them today and have a new master build online later today.

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      1 Reply Last reply Reply Quote 0
                      • Ihon
                        Ihon last edited by

                        ok, thank you :-)

                        1 Reply Last reply Reply Quote 0
                        • yep_DD
                          yep_DD last edited by

                          and also when the server crashes apache shows the following error occasionally:

                          [:error] [pid 22638] [client xxxxxxxxxx:44132] PHP Fatal error:  Uncaught MAPIException: MAPI error  in /usr/share/kopano-webapp/server/includes/util.php:225\nStack trace:\n#0 /usr/share/kopano-webapp/server/includes/util.php(225): mapi_msgstore_openentry(Resource id #36, '\\x00\\x00\\x00\\x00\\x00\\x0E\\xEA=`\\xE6I5\\xB5\\x8D"...')\n#1 /usr/share/kopano-webapp/index.php(242): cleanSearchFolders()\n#2 {main}\n  thrown in /usr/share/kopano-webapp/server/includes/util.php on line 225,```
                          1 Reply Last reply Reply Quote 0
                          • yep_DD
                            yep_DD last edited by

                            This is the properties table. Changing tag to BIGINT has no effect. The error is getting really serious now, as I have a couple of messages in my postfix queue I can not get delivered!

                            0_1508326973203_Bildschirmfoto 2017-10-18 um 13.42.22.png

                            1 Reply Last reply Reply Quote 0
                            • Ihon
                              Ihon last edited by Ihon

                              @fbartels any update on the community build?
                              Still having the errors and server is crashing

                              Thanks,

                              Ihon

                              1 Reply Last reply Reply Quote 0
                              • yep_DD
                                yep_DD last edited by

                                @Ihon same here, and also the community packages haven’t been updated in 7 days…

                                fbartels 1 Reply Last reply Reply Quote 0
                                • MS4R
                                  MS4R last edited by

                                  @all same here and crash send my xen server in the eternal datagrounds

                                  1 Reply Last reply Reply Quote 0
                                  • fbartels
                                    fbartels Kopano @yep_DD last edited by

                                    Hi @yep_dd ,

                                    yes we were still battling some test failures and prevented new packages from being uploaded. In the afternoon all tests were successful again so on monday there should be a new upload.

                                    Regards Felix

                                    Resources:
                                    https://kopano.com/blog/how-to-get-kopano/
                                    https://documentation.kopano.io/
                                    https://kb.kopano.io/

                                    Support overview:
                                    https://kopano.com/support/

                                    1 Reply Last reply Reply Quote 0
                                    • yep_DD
                                      yep_DD last edited by

                                      Hi @fbartels ,

                                      could you just tell us if that issue has been specifically addressed? I see there are already new packages. I will deploy them in a second. Thanks for your help.

                                      Stephan

                                      fbartels 1 Reply Last reply Reply Quote 0
                                      • Ihon
                                        Ihon last edited by

                                        Hi,

                                        I did the update to the new version.
                                        Now kopano-server is providing the following error:

                                        Sat Oct 21 20:37:54 2017: [ notice] Starting kopano-server version 8.4.90 (pid 19164)
                                        Sat Oct 21 20:37:54 2017: [ notice] Server shutdown complete.
                                        Sat Oct 21 20:38:48 2017: [ notice] Starting kopano-server version 8.4.90 (pid 19244)
                                        Sat Oct 21 20:38:48 2017: [notice ] Listening for TCP connections on port 236
                                        Sat Oct 21 20:38:48 2017: [notice ] Listening for SSL connections on port 237
                                        Sat Oct 21 20:38:48 2017: [notice ] Coredumps are disabled via configuration file.
                                        Sat Oct 21 20:38:48 2017: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
                                        Sat Oct 21 20:38:48 2017: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
                                        Sat Oct 21 20:38:48 2017: [notice ] Connection to database ‘Zarafa’ succeeded
                                        Sat Oct 21 20:38:48 2017: [warning] WARNING: DB schema is 49 and older than v63 (ZCP 7.2). KC 8.4 was the last version able to upgrade such.
                                        Sat Oct 21 20:38:48 2017: [warning] You can force the server to start with --ignore-database-version-conflict
                                        Sat Oct 21 20:38:48 2017: [warning] Warning, you can lose data! If you don’t know what you’re doing, you shouldn’t be using this option!
                                        Sat Oct 21 20:38:48 2017: [notice ] Waiting for mysql_server_end
                                        Sat Oct 21 20:38:48 2017: [notice ] Waiting for mysql_library_end
                                        Sat Oct 21 20:38:48 2017: [ notice] Server shutdown complete.

                                        @yep_DD , do you have the same issue?

                                        Regards,

                                        Ihon

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                                        • yep_DD
                                          yep_DD last edited by

                                          @Ihon no i din’t get that problem I’d recommend /etc/init.d/kopano-server stop and then run

                                          kopano-server -c /path/to/your/config/file (etc/kopano/server.cfg) --ignore-database-conflict and see if it starts if it does then restart with: /etc/init.d/kopano-server start and check again

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                                          • Ihon
                                            Ihon last edited by fbartels

                                            Hi,

                                            kopano-server is starting with the parameter --ignore-database-version-conflict.
                                            but when I start it without the parameter, getting the errror again and kopano-server is not starting anymore :-(

                                            In the database, table “versions” I have the folling entries:

                                            7 	0 	0 	24874 	49 	2011-02-22 09:45:42
                                            7 	0 	0 	25734 	50 	2011-03-12 21:33:50
                                            7 	0 	0 	25734 	51 	2011-03-12 21:40:23
                                            7 	0 	0 	25734 	52 	2011-03-12 22:18:00
                                            ...
                                            ...
                                            ...
                                            8 	4 	0 	825 	66 	2017-06-18 15:14:29
                                            8 	4 	0 	1004 	66 	2017-07-03 19:41:15
                                            8 	4 	0 	1054 	66 	2017-07-07 11:37:54
                                            8 	4 	90 	2153381888 	66 	2017-08-01 12:17:35
                                            

                                            @fbartels do you have an idea what to do?

                                            Regards,

                                            Ihon

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