Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Kopano Search Returns MAPI Error -> entire Kopano server stops working

    Kopano Groupware Core
    4
    31
    6709
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • fbartels
      fbartels Kopano @yep_DD last edited by

      Hello @yep_dd ,

      the error you are getting from search is a network error, which means kopano-search cannot contact kopano-server, so you rather have to add it to your list of symptoms instead of it being the cause for your symptoms.

      A good point to start digging is looking at kopano-stats (the --top view is always nice to have open) while the error is happening. Actually looking into the server.log (maybe on an increased log_level) may also give some insights.

      Regards Felix

      Resources:
      https://kopano.com/blog/how-to-get-kopano/
      https://documentation.kopano.io/
      https://kb.kopano.io/

      Support overview:
      https://kopano.com/support/

      1 Reply Last reply Reply Quote 0
      • yep_DD
        yep_DD last edited by yep_DD

        Hello @fbartels ,

        thanks for the reply. The only thing I noticed in the server.log so far is that I when I am receiving a huge mail I get the following error:

          [error  ] SQL [00001573] result failed: BIGINT UNSIGNED value is out of range in '(`zarafa`.`properties`.`tag` - 0x8501)', Query: "SELECT 0,properties.tag,properties.type,properties.val_ulong,properties.val_string,properties.val_binary,properties.val_double,properties.val_longint,properties.val_hi,properties.val_lo, hierarchyid, names.nameid, names.namestring, names.guid FROM properties FORCE INDEX (PRIMARY) LEFT JOIN names ON (properties.tag-0x8501)=names.id WHERE hierarchyid=9 AND (tag <= 0x8500 OR names.id IS NOT NULL)"
        

        It seems the SQL server (mariadb) can’t handle that request. I am not sure if that is related.

        fbartels 1 Reply Last reply Reply Quote 0
        • fbartels
          fbartels Kopano @yep_DD last edited by

          Hi @yep_dd ,

          ah that is indeed a good catch. I have created https://jira.kopano.io/browse/KC-852 to investigate this further.

          Regards Felix

          Resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          Support overview:
          https://kopano.com/support/

          1 Reply Last reply Reply Quote 0
          • yep_DD
            yep_DD last edited by

            Hi @fbartels ,

            thank you. I saw the issue is a duplicate and of another one. But may be it is important to not just narrow it to RHEL because this happened on Debian and can be reproduced with a long logwatch mail sent every day.

            Regs,

            Stephan

            1 Reply Last reply Reply Quote 0
            • yep_DD
              yep_DD last edited by

              Hi @fbartels ,

              my Kopano server now completely stopped responding. The error logs show:

              Mon Oct 16 07:49:37 2017: [error  ] SQL [00010431] result failed: BIGINT UNSIGNED value is out of range in '(`zarafa`.`properties`.`tag` - 0x8501)', Query: "SELECT 0,properties.tag,properties.type,properties.val_ulong,properties.val_string,properties.val_binary,properties.val_double,properties.val_longint,properties.val_hi,properties.val_lo, hierarchyid, names.nameid, names.namestring, names.guid FROM properties FORCE INDEX (PRIMARY) LEFT JOIN names ON (properties.tag-0x8501)=names.id WHERE hierarchyid=9 AND (tag <= 0x8500 OR names.id IS NOT NULL)"
              

              Any idea?

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @yep_DD last edited by

                Hi @yep_dd ,

                the required fix for this has been merged to master some days ago (https://stash.kopano.io/projects/KC/repos/kopanocore/commits/2d8b04dd8299aa52a60d4fd0c9e374c6fa94e7d8#common/database.cpp).

                If I look at the timestamps with the community downloads the latest available package should include the fix for this.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • Ihon
                  Ihon last edited by

                  Hi,

                  I am using the Version »core-8.4.90.492_0+85-Ubuntu_16.04-amd64.tar.gz, the error is still occuring.
                  Can you please verify that the fix is included?

                  Thanks,

                  Ihon

                  1 Reply Last reply Reply Quote 0
                  • yep_DD
                    yep_DD last edited by

                    I’ive just installed the lattest 492 release. Let’s see

                    PS:

                    dpkg: warning: downgrading libjansson4:amd64 from 2.9-1 to 2.7-1
                    

                    I’ve been getting these since every Kopano update in the last months. Is there a reason Kopano is using 2.7-1?

                    Stephan

                    1 Reply Last reply Reply Quote 0
                    • Ihon
                      Ihon last edited by Ihon

                      Hi,

                      I am getting this error message multiple times:

                      Tue Oct 17 22:45:43 2017: [error ] SQL [00000200] result failed: BIGINT UNSIGNED value is out of range in ‘Zarafa.properties.tag - 0x8501’, Query: “SELECT 0,properties.tag,properties.type,properties.val_ulong,properties.val_string,properties.val_binary,properties.val_double,properties.val_longint,properties.val_hi,properties.val_lo, hierarchyid, names.nameid, names.namestring, names.guid FROM properties FORCE INDEX (PRIMARY) LEFT JOIN names ON (properties.tag-0x8501)=names.id WHERE hierarchyid=316249 AND (tag <= 0x8500 OR names.id IS NOT NULL)”

                      The server not working in that case anymore.

                      Regards,

                      Steffen

                      1 Reply Last reply Reply Quote 1
                      • yep_DD
                        yep_DD last edited by

                        Hi @fbartels ,

                        I can confirm what @Ihon wrote. The problem persists.

                        Stephan

                        fbartels 1 Reply Last reply Reply Quote 0
                        • fbartels
                          fbartels Kopano @yep_DD last edited by

                          @yep_dd @Ihon

                          Ok, I see. The last days our nightly upload did not succeed because of test failures. We are hopeful to resolve them today and have a new master build online later today.

                          Regards Felix

                          Resources:
                          https://kopano.com/blog/how-to-get-kopano/
                          https://documentation.kopano.io/
                          https://kb.kopano.io/

                          Support overview:
                          https://kopano.com/support/

                          1 Reply Last reply Reply Quote 0
                          • Ihon
                            Ihon last edited by

                            ok, thank you :-)

                            1 Reply Last reply Reply Quote 0
                            • yep_DD
                              yep_DD last edited by

                              and also when the server crashes apache shows the following error occasionally:

                              [:error] [pid 22638] [client xxxxxxxxxx:44132] PHP Fatal error:  Uncaught MAPIException: MAPI error  in /usr/share/kopano-webapp/server/includes/util.php:225\nStack trace:\n#0 /usr/share/kopano-webapp/server/includes/util.php(225): mapi_msgstore_openentry(Resource id #36, '\\x00\\x00\\x00\\x00\\x00\\x0E\\xEA=`\\xE6I5\\xB5\\x8D"...')\n#1 /usr/share/kopano-webapp/index.php(242): cleanSearchFolders()\n#2 {main}\n  thrown in /usr/share/kopano-webapp/server/includes/util.php on line 225,```
                              1 Reply Last reply Reply Quote 0
                              • yep_DD
                                yep_DD last edited by

                                This is the properties table. Changing tag to BIGINT has no effect. The error is getting really serious now, as I have a couple of messages in my postfix queue I can not get delivered!

                                0_1508326973203_Bildschirmfoto 2017-10-18 um 13.42.22.png

                                1 Reply Last reply Reply Quote 0
                                • Ihon
                                  Ihon last edited by Ihon

                                  @fbartels any update on the community build?
                                  Still having the errors and server is crashing

                                  Thanks,

                                  Ihon

                                  1 Reply Last reply Reply Quote 0
                                  • yep_DD
                                    yep_DD last edited by

                                    @Ihon same here, and also the community packages haven’t been updated in 7 days…

                                    fbartels 1 Reply Last reply Reply Quote 0
                                    • MS4R
                                      MS4R last edited by

                                      @all same here and crash send my xen server in the eternal datagrounds

                                      1 Reply Last reply Reply Quote 0
                                      • fbartels
                                        fbartels Kopano @yep_DD last edited by

                                        Hi @yep_dd ,

                                        yes we were still battling some test failures and prevented new packages from being uploaded. In the afternoon all tests were successful again so on monday there should be a new upload.

                                        Regards Felix

                                        Resources:
                                        https://kopano.com/blog/how-to-get-kopano/
                                        https://documentation.kopano.io/
                                        https://kb.kopano.io/

                                        Support overview:
                                        https://kopano.com/support/

                                        1 Reply Last reply Reply Quote 0
                                        • yep_DD
                                          yep_DD last edited by

                                          Hi @fbartels ,

                                          could you just tell us if that issue has been specifically addressed? I see there are already new packages. I will deploy them in a second. Thanks for your help.

                                          Stephan

                                          fbartels 1 Reply Last reply Reply Quote 0
                                          • Ihon
                                            Ihon last edited by

                                            Hi,

                                            I did the update to the new version.
                                            Now kopano-server is providing the following error:

                                            Sat Oct 21 20:37:54 2017: [ notice] Starting kopano-server version 8.4.90 (pid 19164)
                                            Sat Oct 21 20:37:54 2017: [ notice] Server shutdown complete.
                                            Sat Oct 21 20:38:48 2017: [ notice] Starting kopano-server version 8.4.90 (pid 19244)
                                            Sat Oct 21 20:38:48 2017: [notice ] Listening for TCP connections on port 236
                                            Sat Oct 21 20:38:48 2017: [notice ] Listening for SSL connections on port 237
                                            Sat Oct 21 20:38:48 2017: [notice ] Coredumps are disabled via configuration file.
                                            Sat Oct 21 20:38:48 2017: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
                                            Sat Oct 21 20:38:48 2017: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
                                            Sat Oct 21 20:38:48 2017: [notice ] Connection to database ‘Zarafa’ succeeded
                                            Sat Oct 21 20:38:48 2017: [warning] WARNING: DB schema is 49 and older than v63 (ZCP 7.2). KC 8.4 was the last version able to upgrade such.
                                            Sat Oct 21 20:38:48 2017: [warning] You can force the server to start with --ignore-database-version-conflict
                                            Sat Oct 21 20:38:48 2017: [warning] Warning, you can lose data! If you don’t know what you’re doing, you shouldn’t be using this option!
                                            Sat Oct 21 20:38:48 2017: [notice ] Waiting for mysql_server_end
                                            Sat Oct 21 20:38:48 2017: [notice ] Waiting for mysql_library_end
                                            Sat Oct 21 20:38:48 2017: [ notice] Server shutdown complete.

                                            @yep_DD , do you have the same issue?

                                            Regards,

                                            Ihon

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post