Unable to get KOE to run
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Hi Everybody!
i do not manage to get KOE to run. Did I miss some some requirements?
My test system is an up to date UCS:
- Kopano Core 8.3.1
- z-push 2.3.7
- Windows 7 64bit prof. (also tried with win10)
- Outlook 2013 32bit Version
- Kopano OE 1.4-209-32bit (according to 32bit MS-Outlook)
Outlook Profile is created with “Exchange Active Sync” and works fine.
KOE Installation runs without error message, but:
In Outlook there is no Kopano Tab in the Outlook Ribbon.
If I klick “File” in Outlook and hit the “Manage Add-Ins” Button, KOE is in the List of AddIns that have caused a slow start, bit it is said, that the add in is not deactivated.
In the Outlook Options -> AdD-Ins the KOE shows up as “inactivated application add-ins”
I don’t find a way to activate it, nor do i find some error-message.
Has anyone a hint for me?
Yours Gerd
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Hi Gerd,
When you go to File->Options->Add-ins then Manage COM Add-ins and click on “Go” is there a checkbox next to “Kopano OL Extension”? It should be activated.
Manfred
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@manfred said in Unable to get KOE to run:
Hi Gerd,
When you go to File->Options->Add-ins then Manage COM Add-ins and click on “Go” is there a checkbox next to “Kopano OL Extension”? It should be activated.
Thank You! With this hint I now I have got a first Error-Message:
When i activate the checkbox a Message is shown under the list. It says “Ladeverhalten: Nicht geladen. Während des Ladens des COM-Add-Ins ist ein Laufzeitfehler aufgetreten” which means something like “Load behavior: Runtime error while loading COM-Add-In”. (I have a german Outlook).
Could it be that my .Net is too recent? It is 4.7
Yours
Gerd -
Hi Gert,
have you checked the KOE log for the hints? It’s located under C:\Users{yourusername}\AppData\Local\Temp (or just go to %temp% in windows explorer).
Manfred
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Hi Gerd,
KOE is built against .Net 4.5.2, so you could give that a try. I doubt that would make a difference though, a newer version should be fine.
You could try reinstalling the VSTO runtime from here: https://www.microsoft.com/en-us/download/details.aspx?id=48217
Patrick
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Thanks for Your Help.
Strange enough, there is no logfile at this location. I reinstalled KOE, startet Outlook checked the checkbox you mentioned in your first answer, got the error message i described.
But there is no file with a name that looks like kopano in in %temp%. There is not even a file in there which was modified since reinstallation of KOE and since the attempt to activate it.
I will try it with outlook 2016, but not before Tuesday.
Thanks for your help.
Gerd
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The fact that there’s no logfile suggests that KOE is not even started. That could be caused by issues with the .Net and/or VSTO runtimes. You might find some additional information in the system event viewer; Outlook log entries sometimes contain an error or similar.
