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    Reading status of Emails not correct

    Kopano WebApp
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    • frankvz
      frankvz last edited by

      Hey,

      I have a problem with the reading status of our emails. In our company we use one email for the workers and if anyone read the email the other persons must manuel update the mailbox, to see if the email ist read by an other person or not.
      We use Debian 10 with Kopano 10.0.2.3.

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @frankvz last edited by

        Hi @frankvz,

        what kind of client are you seeing this behaviour with?

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • frankvz
          frankvz last edited by

          We use Deskapp 2.5.4 as client

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          • frankvz
            frankvz last edited by

            @fbartels

            fbartels 1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano @frankvz last edited by fbartels

              @frankvz sorry not overly familiar with WebApp myself. Therefore I moved your post into the WebApp section.

              Edit: what I do notice myself sometimes is that when I mark mails read from another client (e.g. through ActiveSync) that the counter on the folder does not always reflect this change. But upon opening the folder in WebApp the counter gets updated. Is that what you mean?

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              1 Reply Last reply Reply Quote 0
              • frankvz
                frankvz last edited by

                Yes, that’s exactly what I mean. @fbartels

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                • marty
                  marty Kopano (Inactive) last edited by

                  This ticket was created recently. Maybe reported by you. Looks similar.
                  https://jira.kopano.io/browse/KW-3403

                  https://documentation.kopano.io/deskapp_admin_manual
                  http://documentation.kopano.io/webapp_smime_manual
                  https://documentation.kopano.io/webapp_admin_manual

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