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    Unable to sync Contacts

    Z-Push when using other backends
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    • Trapulo
      Trapulo @fbartels last edited by Trapulo

      @fbartels That’s the point: it seems that the sync is ok. But a second after it has been completes, the phone will delete all downloaded contacts from its memory.

      you can find here the full log of the first sync: https://pastebin.com/ftQ20PAG

      then I’ll post a log of the next sync (after the phone has deleted all contacts downloaded before)

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      • Trapulo
        Trapulo last edited by

        this is a sync after the first one.
        Also during this sync all contacts was download, and visible on the phone, but then after sync has completed all them was removed from the phone address book.

        https://pastebin.com/uqMUWM6X

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        • Manfred
          Manfred Kopano last edited by

          Hi @Trapulo,

          In the first log after syncing the initial batch of the contacts the device doesn’t continue with the contacts’ sync but issues FolderSync request and then probably starts contact folder sync from 0 again (only assumption as you haven’t posted the log after Settings request).

          In the second posted log it looks like the contact sync failed (or you have cut too much as there’s no “-------- End” marking the request end). Then it also continues with FolderSync and probably with contact folder sync from 0.

          I also don’t see any indication that all the contacts were synced, but that might be due to the fact that you cut out parts of the log.

          Manfred

          Trapulo 1 Reply Last reply Reply Quote 0
          • Trapulo
            Trapulo @Manfred last edited by

            Hi @Manfred ,
            here there are rows with the end missing. The rows at the end of the “…contacts sync…” of the second log.
            My opinion is that the sync seems ok, still this XXX#! Android is removing all contacts after the sync.

            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </POOMCONTACTS:FileAs>
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O POOMCONTACTS:FirstName
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O xxxxxxxxxxxxxxxxxxxx
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </POOMCONTACTS:FirstName>
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O POOMCONTACTS:MobilePhoneNumber
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O +xxxxxxxxxxxxxxxxxxxx
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </POOMCONTACTS:MobilePhoneNumber>
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Data>
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Add>
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Perform>
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] SetFolderSyncStatus(): completed for root
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Folder>
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] FileStateMachine->SetState() written 70226 bytes on file: ‘d:\sync\states/4/4/androidc284042444-69c3ad88-c7d5-4720-a5ad-dd01892ae5c9-88’
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] SyncCollections->SaveCollection(): Data of folder ‘root’ changed
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] FileStateMachine->SetState() written 893 bytes on file: ‘d:\sync\states/4/4/androidc284042444-69c3ad88-c7d5-4720-a5ad-dd01892ae5c9-fd’
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Folders>
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Synchronize>
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] WBXMLEncoder->endTag() WBXML output completed
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] WBXML-OUT: AwFqAEVcT0sDezY5YzNhZDg4LWM3ZDUtNDcyMC1hNWFkLWRkMDE4OTJhZTVjOX04OAABUgNyb290AAFOAzEAAV privacy cut…
            04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] WBXML-IN : AwFqAEVcT0sDezY5YzNhZDg4LWM3ZDUtNDcyMC1hNWFkLWRkMDE4OTJhZTVjOX04NwABUgNyb290AAEeUwMxAAFVAzEwAAFXABFFRgMxAAFHAzIwMDAwMAABAQEBAQE=
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] DeviceManager->Save(): Device data changed
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] FileStateMachine->SetState() written 1612 bytes on file: ‘d:\sync\states/4/4/androidc284042444-devicedata’
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] DeviceManager->Save(): Device data saved
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] LoopDetection->ProcessLoopDetectionTerminate()
            04/02/2020 09:32:11 [17004] [ INFO] [user@sync.domain.com] [androidc284042444] cmd=‘Sync’ memory=‘2.87 MiB/2.00 MiB’ time=‘3.42s’ devType=‘Android’ devId=‘androidc284042444’ getUser=‘user@sync.domain.com’ from=‘109.168.66.38’ idle=‘0s’ version=‘GIT’ method=‘POST’ httpcode=‘200’
            04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] -------- End
            04/02/2020 09:32:12 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] -------- Start

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            • Manfred
              Manfred Kopano last edited by

              Hi @Trapulo,

              the gap between log on pastebin and the last part you posted is about 9 minutes, but the runtime of the request in your last post is 3,42 seconds. Does it mean that there were a lot of sync requests for contacts which you left out?

              My guess now would be that your device is not able process some of the contacts and therefore starts the sync from 0.

              Manfred

              Trapulo 1 Reply Last reply Reply Quote 0
              • Trapulo
                Trapulo @Manfred last edited by

                @Manfred Yes, it downloads more that 800 contacts, it takes some time. On the phone contacts count grows during this time.

                I also tried to clear the server archive, and leave only one contact. Same behavior.

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                • Manfred
                  Manfred Kopano last edited by

                  Hi @Trapulo,

                  can you post the WBXML log with one contact sync and not remove anything from it?

                  Manfred

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                  • bdoeen
                    bdoeen last edited by

                    Hi everyone!

                    I think I may have a very similar problem, but I posted it into another thread :https://forum.kopano.io/topic/3010/unable-to-keep-appointments-after-foldersync

                    Any ideas for me, @Manfred, @fbartels ?

                    BB

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                    • Trapulo
                      Trapulo @Manfred last edited by

                      @Manfred sorry for delay

                      Here there is the log.
                      I’ve deleted all contact but one from the server. Then I’ve re-created the account on the phone. It has synchronized (more than one time I see) and this is the log. At the end, I’ve 0 contacts on the phone :(

                      https://pastebin.com/DaHj0dPb

                      thanks

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                      • Manfred
                        Manfred Kopano last edited by

                        Hi @Trapulo,

                        I don’t see any obvious problems in the last WBXML log you’ve posted. Maybe the device isn’t able to process the ServerEntryId or Categories. Or you have something really different in the data you replaced wit "x"s.

                        Another thing you could try would be to debug the device with the adb.

                        Manfred

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                        • liverpoolfcfan
                          liverpoolfcfan last edited by

                          I see you have log messages to say you have created Fake Inbox and Fake Deleted Items folders. I wonder if the client also requires an Outbox folder. I know that for the zimbra backend we had to add a Fake Outbox folder years ago.

                          Can you try adding another folder name “Outbox” and folder type 6 (SYNC_FOLDER_TYPE_OUTBOX)

                          You might also need a “Sent” folder - which is type 5 (SYNC_FOLDER_TYPE_SENTMAIL)

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                          • Trapulo
                            Trapulo @liverpoolfcfan last edited by

                            @liverpoolfcfan yes, I also create some years ago that fake folders for some device I don’t remember.

                            I tried to add Outbox and Sent yesterday. In fact I did run some resync and currently ALL CONTACTS STILL ARE IN THE PHONE!

                            I will try to monitor it some days and perform some sync, better with updated data, to check if it has really solved the problem.

                            Please note that on the phone I always selected to sync only Contacts and not emails or other data. But it’s Android… :(

                            thanks my friend ;)

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                            • bdoeen
                              bdoeen last edited by

                              I replied in my other post, but this solution helped me as well, big thank you! :)

                              BD

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