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    Unable to sync Contacts

    Z-Push when using other backends
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    • fbartels
      fbartels Kopano @Trapulo last edited by

      @Trapulo said in Unable to sync Contacts:

      I tried to paste, but it’s too big :(

      autocorrect. it was meant to spell https://pastebin.com/.

      From the log you posted there is no indication as to why it resyncs, in fact there is no resync in it.

      Regards Felix

      Resources:
      https://kopano.com/blog/how-to-get-kopano/
      https://documentation.kopano.io/
      https://kb.kopano.io/

      Support overview:
      https://kopano.com/support/

      Trapulo 1 Reply Last reply Reply Quote 0
      • Trapulo
        Trapulo @fbartels last edited by Trapulo

        @fbartels That’s the point: it seems that the sync is ok. But a second after it has been completes, the phone will delete all downloaded contacts from its memory.

        you can find here the full log of the first sync: https://pastebin.com/ftQ20PAG

        then I’ll post a log of the next sync (after the phone has deleted all contacts downloaded before)

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        • Trapulo
          Trapulo last edited by

          this is a sync after the first one.
          Also during this sync all contacts was download, and visible on the phone, but then after sync has completed all them was removed from the phone address book.

          https://pastebin.com/uqMUWM6X

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          • Manfred
            Manfred Kopano last edited by

            Hi @Trapulo,

            In the first log after syncing the initial batch of the contacts the device doesn’t continue with the contacts’ sync but issues FolderSync request and then probably starts contact folder sync from 0 again (only assumption as you haven’t posted the log after Settings request).

            In the second posted log it looks like the contact sync failed (or you have cut too much as there’s no “-------- End” marking the request end). Then it also continues with FolderSync and probably with contact folder sync from 0.

            I also don’t see any indication that all the contacts were synced, but that might be due to the fact that you cut out parts of the log.

            Manfred

            Trapulo 1 Reply Last reply Reply Quote 0
            • Trapulo
              Trapulo @Manfred last edited by

              Hi @Manfred ,
              here there are rows with the end missing. The rows at the end of the “…contacts sync…” of the second log.
              My opinion is that the sync seems ok, still this XXX#! Android is removing all contacts after the sync.

              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </POOMCONTACTS:FileAs>
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O POOMCONTACTS:FirstName
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O xxxxxxxxxxxxxxxxxxxx
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </POOMCONTACTS:FirstName>
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O POOMCONTACTS:MobilePhoneNumber
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O +xxxxxxxxxxxxxxxxxxxx
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </POOMCONTACTS:MobilePhoneNumber>
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Data>
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Add>
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Perform>
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] SetFolderSyncStatus(): completed for root
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Folder>
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] FileStateMachine->SetState() written 70226 bytes on file: ‘d:\sync\states/4/4/androidc284042444-69c3ad88-c7d5-4720-a5ad-dd01892ae5c9-88’
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] SyncCollections->SaveCollection(): Data of folder ‘root’ changed
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] FileStateMachine->SetState() written 893 bytes on file: ‘d:\sync\states/4/4/androidc284042444-69c3ad88-c7d5-4720-a5ad-dd01892ae5c9-fd’
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Folders>
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] O </Synchronize>
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] WBXMLEncoder->endTag() WBXML output completed
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] WBXML-OUT: AwFqAEVcT0sDezY5YzNhZDg4LWM3ZDUtNDcyMC1hNWFkLWRkMDE4OTJhZTVjOX04OAABUgNyb290AAFOAzEAAV privacy cut…
              04/02/2020 09:32:11 [17004] [WBXML] [user@sync.domain.com] [androidc284042444] WBXML-IN : AwFqAEVcT0sDezY5YzNhZDg4LWM3ZDUtNDcyMC1hNWFkLWRkMDE4OTJhZTVjOX04NwABUgNyb290AAEeUwMxAAFVAzEwAAFXABFFRgMxAAFHAzIwMDAwMAABAQEBAQE=
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] DeviceManager->Save(): Device data changed
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] FileStateMachine->SetState() written 1612 bytes on file: ‘d:\sync\states/4/4/androidc284042444-devicedata’
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] DeviceManager->Save(): Device data saved
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] LoopDetection->ProcessLoopDetectionTerminate()
              04/02/2020 09:32:11 [17004] [ INFO] [user@sync.domain.com] [androidc284042444] cmd=‘Sync’ memory=‘2.87 MiB/2.00 MiB’ time=‘3.42s’ devType=‘Android’ devId=‘androidc284042444’ getUser=‘user@sync.domain.com’ from=‘109.168.66.38’ idle=‘0s’ version=‘GIT’ method=‘POST’ httpcode=‘200’
              04/02/2020 09:32:11 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] -------- End
              04/02/2020 09:32:12 [17004] [DEBUG] [user@sync.domain.com] [androidc284042444] -------- Start

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              • Manfred
                Manfred Kopano last edited by

                Hi @Trapulo,

                the gap between log on pastebin and the last part you posted is about 9 minutes, but the runtime of the request in your last post is 3,42 seconds. Does it mean that there were a lot of sync requests for contacts which you left out?

                My guess now would be that your device is not able process some of the contacts and therefore starts the sync from 0.

                Manfred

                Trapulo 1 Reply Last reply Reply Quote 0
                • Trapulo
                  Trapulo @Manfred last edited by

                  @Manfred Yes, it downloads more that 800 contacts, it takes some time. On the phone contacts count grows during this time.

                  I also tried to clear the server archive, and leave only one contact. Same behavior.

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                  • Manfred
                    Manfred Kopano last edited by

                    Hi @Trapulo,

                    can you post the WBXML log with one contact sync and not remove anything from it?

                    Manfred

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                    • bdoeen
                      bdoeen last edited by

                      Hi everyone!

                      I think I may have a very similar problem, but I posted it into another thread :https://forum.kopano.io/topic/3010/unable-to-keep-appointments-after-foldersync

                      Any ideas for me, @Manfred, @fbartels ?

                      BB

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                      • Trapulo
                        Trapulo @Manfred last edited by

                        @Manfred sorry for delay

                        Here there is the log.
                        I’ve deleted all contact but one from the server. Then I’ve re-created the account on the phone. It has synchronized (more than one time I see) and this is the log. At the end, I’ve 0 contacts on the phone :(

                        https://pastebin.com/DaHj0dPb

                        thanks

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                        • Manfred
                          Manfred Kopano last edited by

                          Hi @Trapulo,

                          I don’t see any obvious problems in the last WBXML log you’ve posted. Maybe the device isn’t able to process the ServerEntryId or Categories. Or you have something really different in the data you replaced wit "x"s.

                          Another thing you could try would be to debug the device with the adb.

                          Manfred

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                          • liverpoolfcfan
                            liverpoolfcfan last edited by

                            I see you have log messages to say you have created Fake Inbox and Fake Deleted Items folders. I wonder if the client also requires an Outbox folder. I know that for the zimbra backend we had to add a Fake Outbox folder years ago.

                            Can you try adding another folder name “Outbox” and folder type 6 (SYNC_FOLDER_TYPE_OUTBOX)

                            You might also need a “Sent” folder - which is type 5 (SYNC_FOLDER_TYPE_SENTMAIL)

                            Trapulo 1 Reply Last reply Reply Quote 0
                            • Trapulo
                              Trapulo @liverpoolfcfan last edited by

                              @liverpoolfcfan yes, I also create some years ago that fake folders for some device I don’t remember.

                              I tried to add Outbox and Sent yesterday. In fact I did run some resync and currently ALL CONTACTS STILL ARE IN THE PHONE!

                              I will try to monitor it some days and perform some sync, better with updated data, to check if it has really solved the problem.

                              Please note that on the phone I always selected to sync only Contacts and not emails or other data. But it’s Android… :(

                              thanks my friend ;)

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                              • bdoeen
                                bdoeen last edited by

                                I replied in my other post, but this solution helped me as well, big thank you! :)

                                BD

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