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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Gateway Process dies

    Kopano Groupware Core
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    • irrlicht
      irrlicht last edited by irrlicht

      same here, happened at least once
      8.7.80 on Debian 9 “Stretch”

      codMon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Pid 362 caught SIGABRT (6), out of memory or unhandled exception, traceback:
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Backtrace:
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x487e0) [0x7f33870927e0]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x31d5d) [0x7f338707bd5d]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1bd) [0x7f338707c03d]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7f3386e3e0c0]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #4. /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xcf) [0x7f338393efff]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #5. /lib/x86_64-linux-gnu/libc.so.6(abort+0x16a) [0x7f338394042a]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #6. /lib/x86_64-linux-gnu/libc.so.6(+0x70c00) [0x7f338397cc00]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #7. /lib/x86_64-linux-gnu/libc.so.6(__libc_fatal+0x22) [0x7f338397cc42]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #8. /lib/x86_64-linux-gnu/libc.so.6(__netlink_assert_response+0x95) [0x7f3383a11315]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #9. /lib/x86_64-linux-gnu/libc.so.6(+0x104a02) [0x7f3383a10a02]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #10. /lib/x86_64-linux-gnu/libc.so.6(getaddrinfo+0x8c9) [0x7f33839e1aa9]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #11. /usr/lib/libgsoapssl++-kopano-2.8.74.so(+0x3063e) [0x7f337b64c63e]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #12. /usr/lib/libgsoapssl++-kopano-2.8.74.so(+0x2adf3) [0x7f337b646df3]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #13. /usr/lib/libgsoapssl++-kopano-2.8.74.so(soap_connect_command+0x12c) [0x7f337b64703c]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #14. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xdaadd) [0x7f337bc9badd]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #15. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xbbdee) [0x7f337bc7cdee]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #16. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0x9ab43) [0x7f337bc5bb43]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #17. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xa209a) [0x7f337bc6309a]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #18. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7SuicideEv+0x1b) [0x7f338708261b]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #19. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7ReleaseEv+0xaf) [0x7f3387082bef]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #20. /usr/sbin/kopano-gateway(+0xe5b8) [0x55c163be95b8]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #21. /usr/sbin/kopano-gateway(+0x155e6) [0x55c163bf05e6]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #22. /usr/sbin/kopano-gateway(+0x15909) [0x55c163bf0909]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #23. /usr/sbin/kopano-gateway(+0xcb92) [0x55c163be7b92]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #24. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7494) [0x7f3386e34494]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #25. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f33839f4acf]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Signal errno: Success, signal code: -6
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Sender pid: 362, sender uid: 999, si_status: 0
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Signal value: 0, faulting address: 0x3e70000016a
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
e_text
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      • thctlo
        thctlo last edited by

        @Stephan said in Gateway Process dies:

        Any ideas?

        i fixed this by : backup /etc/kopano

        remove kopano.
        Now go searching for leftovers of kopano.
        apt install mlocate && updatedb
        locate kopano

        Clean these leftovers up.

        install kopano

        and its fixed.

        Worked for me 3 times.

        1 Reply Last reply Reply Quote 0
        • Stephan
          Stephan last edited by

          @thctlo said in Gateway Process dies:

          apt install mlocate && updatedb

          Thx a lot!

          Do you know anything about the root cause or a less invasive approach?

          I’m a bit nervous, uninstalling a production server ,-)

          1 Reply Last reply Reply Quote 0
          • thctlo
            thctlo last edited by

            @Stephan

            The root of the problem, yes, if you have used the daily packages, ( the community packages), some of these have some left overs, multiple .py files, after removing kopano, the left overs needs to be removed.
            Then you can install them again.

            Just dont purge, and caputer all package which are removed.

            irrlicht 1 Reply Last reply Reply Quote 0
            • irrlicht
              irrlicht @thctlo last edited by

              @fbartels: will there an official fix for the gatewaycrash? We had this issue today for the second time.

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @irrlicht last edited by

                @irrlicht I have not yet investigated this, but I doubt the gateway is crashing because of some leftover .py files.

                If you have a subscription I recommend to get in contact with our support so they can help you investigate.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                irrlicht 1 Reply Last reply Reply Quote 0
                • irrlicht
                  irrlicht @fbartels last edited by irrlicht

                  quick&dirty-solution for Debian Stretch (systemd), hope it works

                  /lib/systemd/system/kopano-gateway.service

                  add:
                  Restart=always

                  [Unit]
Description=Kopano Groupware Core IMAP/POP3 Gateway
Documentation=man:kopano-gateway(8) man:kopano-gateway.cfg(5)

[Service]
Type=simple
ExecStart=/usr/sbin/kopano-gateway -F
ExecReload=/bin/kill -HUP $MAINPID
Restart=always
[Install]
WantedBy=multi-user.target

                  After edit:

                  systemctl daemon-reload

                  @fbartels: perhaps this would be a good default setting?

                  thctlo 1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano last edited by

                    @irrlicht probably cannot hurt. If you want you can open a pr with your desired changes.

                    You can find the file at https://github.com/Kopano-dev/kopano-core/blob/master/installer/linux/kopano-dagent.service
                    The easiest is to open a pr on Github and we just pull this into our internal git. Alternatively you could follow the instructions at https://stash.kopano.io/projects/KC/repos/kopanocore/browse/CONTRIBUTING.md.

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    1 Reply Last reply Reply Quote 0
                    • thctlo
                      thctlo @irrlicht last edited by thctlo

                      @irrlicht said in Gateway Process dies:

                      uick&dirty-solution for Debian Stretch (systemd), hope it works

                      If you go that way…

                      systemctl edit kopano-gateway or systemctl edit --full kopano-gateway
                      And use the override files.

                      Dont touch the files in /lib/systemd/system/
                      it’s not needed.

                      1 Reply Last reply Reply Quote 0
                      • irrlicht
                        irrlicht last edited by

                        Fix is working, kopano-gateway crashed once again
                        /var/log/syslog

                        Feb  6 20:50:06 kopano_www_km22-01 kopano-gateway[21672]: Unexpected error 9 on netlink descriptor 99
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Main process exited, code=killed, status=6/ABRT
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Unit entered failed state.
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Failed with result 'signal'.
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Service hold-off time over, scheduling restart.
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: Stopped Kopano Groupware Core IMAP/POP3 Gateway.
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