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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Gateway Process dies

    Kopano Groupware Core
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    • Stephan
      Stephan last edited by

      Hi there,

      after an update of Kopano, I noticed the gateway-process die:

      Tue Jan 29 21:46:35 2019: [ZGateway IMAPs|T670] [error  ] Client disconnected
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [error  ] Previous message logged 25 times
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] ----------------------------------------------------------------------
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Fatal error detected. Please report all following information.
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Application kopano-gateway version: 8.7.80
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] OS: Linux, release: 4.15.0-39-generic, version: #42-Ubuntu SMP Tue Oct 23 15:48:01 UTC 2018, hardware: x86_64
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Thread name: NotifyThread
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Peak RSS: 560852
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Pid 2474 caught SIGABRT (6), out of memory or unhandled exception, traceback:
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Backtrace:
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x46940) [0x7f39b29b0940]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x3008d) [0x7f39b299a08d]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x19f) [0x7f39b299a33f]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x12890) [0x7f39b275d890]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #4. /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xc7) [0x7f39b1a40e97]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #5. /lib/x86_64-linux-gnu/libc.so.6(abort+0x141) [0x7f39b1a42801]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #6. /usr/lib/x86_64-linux-gnu/libstdc++.so.6(+0x8c8b7) [0x7f39b20978b7]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #7. /usr/lib/x86_64-linux-gnu/libstdc++.so.6(+0x92a06) [0x7f39b209da06]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #8. /usr/lib/x86_64-linux-gnu/libstdc++.so.6(+0x92a41) [0x7f39b209da41]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #9. /usr/lib/x86_64-linux-gnu/libstdc++.so.6(+0x92c74) [0x7f39b209dc74]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #10. /usr/sbin/kopano-gateway(+0x11edf) [0x55f64118bedf]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #11. /usr/sbin/kopano-gateway(+0x2e7e8) [0x55f6411a87e8]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #12. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xacd3f) [0x7f39a7260d3f]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #13. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xb03fe) [0x7f39a72643fe]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #14. /lib/x86_64-linux-gnu/libpthread.so.0(+0x76db) [0x7f39b27526db]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] #15. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f39b1b2388f]
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Signal errno: Success, signal code: -6
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Sender pid: 2474, sender uid: 0, si_status: 0
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] Signal value: 0, faulting address: 0x9aa
Tue Jan 29 22:40:33 2019: [NotifyThread|T2164] [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.

      No memory issue, about 10GB free. Installed version: core-8.7.80.529-Ubuntu_18.04-amd64

      Any ideas?

      Thx & best
      Stephan

      1 Reply Last reply Reply Quote 0
      • irrlicht
        irrlicht last edited by irrlicht

        same here, happened at least once
        8.7.80 on Debian 9 “Stretch”

        codMon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Pid 362 caught SIGABRT (6), out of memory or unhandled exception, traceback:
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Backtrace:
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x487e0) [0x7f33870927e0]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x31d5d) [0x7f338707bd5d]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1bd) [0x7f338707c03d]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7f3386e3e0c0]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #4. /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xcf) [0x7f338393efff]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #5. /lib/x86_64-linux-gnu/libc.so.6(abort+0x16a) [0x7f338394042a]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #6. /lib/x86_64-linux-gnu/libc.so.6(+0x70c00) [0x7f338397cc00]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #7. /lib/x86_64-linux-gnu/libc.so.6(__libc_fatal+0x22) [0x7f338397cc42]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #8. /lib/x86_64-linux-gnu/libc.so.6(__netlink_assert_response+0x95) [0x7f3383a11315]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #9. /lib/x86_64-linux-gnu/libc.so.6(+0x104a02) [0x7f3383a10a02]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #10. /lib/x86_64-linux-gnu/libc.so.6(getaddrinfo+0x8c9) [0x7f33839e1aa9]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #11. /usr/lib/libgsoapssl++-kopano-2.8.74.so(+0x3063e) [0x7f337b64c63e]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #12. /usr/lib/libgsoapssl++-kopano-2.8.74.so(+0x2adf3) [0x7f337b646df3]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #13. /usr/lib/libgsoapssl++-kopano-2.8.74.so(soap_connect_command+0x12c) [0x7f337b64703c]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #14. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xdaadd) [0x7f337bc9badd]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #15. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xbbdee) [0x7f337bc7cdee]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #16. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0x9ab43) [0x7f337bc5bb43]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #17. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xa209a) [0x7f337bc6309a]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #18. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7SuicideEv+0x1b) [0x7f338708261b]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #19. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7ReleaseEv+0xaf) [0x7f3387082bef]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #20. /usr/sbin/kopano-gateway(+0xe5b8) [0x55c163be95b8]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #21. /usr/sbin/kopano-gateway(+0x155e6) [0x55c163bf05e6]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #22. /usr/sbin/kopano-gateway(+0x15909) [0x55c163bf0909]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #23. /usr/sbin/kopano-gateway(+0xcb92) [0x55c163be7b92]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #24. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7494) [0x7f3386e34494]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] #25. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f33839f4acf]
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Signal errno: Success, signal code: -6
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Sender pid: 362, sender uid: 999, si_status: 0
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] Signal value: 0, faulting address: 0x3e70000016a
Mon Jan 28 18:51:47 2019: [ZGateway IMAP|T4910] [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
e_text
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        • thctlo
          thctlo last edited by

          @Stephan said in Gateway Process dies:

          Any ideas?

          i fixed this by : backup /etc/kopano

          remove kopano.
          Now go searching for leftovers of kopano.
          apt install mlocate && updatedb
          locate kopano

          Clean these leftovers up.

          install kopano

          and its fixed.

          Worked for me 3 times.

          1 Reply Last reply Reply Quote 0
          • Stephan
            Stephan last edited by

            @thctlo said in Gateway Process dies:

            apt install mlocate && updatedb

            Thx a lot!

            Do you know anything about the root cause or a less invasive approach?

            I’m a bit nervous, uninstalling a production server ,-)

            1 Reply Last reply Reply Quote 0
            • thctlo
              thctlo last edited by

              @Stephan

              The root of the problem, yes, if you have used the daily packages, ( the community packages), some of these have some left overs, multiple .py files, after removing kopano, the left overs needs to be removed.
              Then you can install them again.

              Just dont purge, and caputer all package which are removed.

              irrlicht 1 Reply Last reply Reply Quote 0
              • irrlicht
                irrlicht @thctlo last edited by

                @fbartels: will there an official fix for the gatewaycrash? We had this issue today for the second time.

                fbartels 1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano @irrlicht last edited by

                  @irrlicht I have not yet investigated this, but I doubt the gateway is crashing because of some leftover .py files.

                  If you have a subscription I recommend to get in contact with our support so they can help you investigate.

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  irrlicht 1 Reply Last reply Reply Quote 0
                  • irrlicht
                    irrlicht @fbartels last edited by irrlicht

                    quick&dirty-solution for Debian Stretch (systemd), hope it works

                    /lib/systemd/system/kopano-gateway.service

                    add:
                    Restart=always

                    [Unit]
Description=Kopano Groupware Core IMAP/POP3 Gateway
Documentation=man:kopano-gateway(8) man:kopano-gateway.cfg(5)

[Service]
Type=simple
ExecStart=/usr/sbin/kopano-gateway -F
ExecReload=/bin/kill -HUP $MAINPID
Restart=always
[Install]
WantedBy=multi-user.target

                    After edit:

                    systemctl daemon-reload

                    @fbartels: perhaps this would be a good default setting?

                    thctlo 1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano last edited by

                      @irrlicht probably cannot hurt. If you want you can open a pr with your desired changes.

                      You can find the file at https://github.com/Kopano-dev/kopano-core/blob/master/installer/linux/kopano-dagent.service
                      The easiest is to open a pr on Github and we just pull this into our internal git. Alternatively you could follow the instructions at https://stash.kopano.io/projects/KC/repos/kopanocore/browse/CONTRIBUTING.md.

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      1 Reply Last reply Reply Quote 0
                      • thctlo
                        thctlo @irrlicht last edited by thctlo

                        @irrlicht said in Gateway Process dies:

                        uick&dirty-solution for Debian Stretch (systemd), hope it works

                        If you go that way…

                        systemctl edit kopano-gateway or systemctl edit --full kopano-gateway
                        And use the override files.

                        Dont touch the files in /lib/systemd/system/
                        it’s not needed.

                        1 Reply Last reply Reply Quote 0
                        • irrlicht
                          irrlicht last edited by

                          Fix is working, kopano-gateway crashed once again
                          /var/log/syslog

                          Feb  6 20:50:06 kopano_www_km22-01 kopano-gateway[21672]: Unexpected error 9 on netlink descriptor 99
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Main process exited, code=killed, status=6/ABRT
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Unit entered failed state.
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Failed with result 'signal'.
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: kopano-gateway.service: Service hold-off time over, scheduling restart.
Feb  6 20:50:06 kopano_www_km22-01 systemd[1]: Stopped Kopano Groupware Core IMAP/POP3 Gateway.
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