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    Webapp, Calender, Free/Busy always "busy" for one user. Others users dont have that problem

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    • kugler
      kugler last edited by

      We’re having the following problem: The calenders free/busy info of one user is always shown as busy although the calender in the webapp doesn’t show any appointments. Other users are not affected. Kopano Webapp-settings and AD-parameter seem equal to other users.

      dpkg-l kopano-webapp
      || / Name                                                  Version 
      +++-==========================
      ii  kopano-webapp                              3.5.0.2047+85.1  
      ii  kopano-server                                  8.6.9.0-0+24.1
      

      Can somebody please help?

      Thanks in advance
      Markus

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @kugler last edited by

        @kugler could it be that the user rarely uses his calendar?

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • kugler
          kugler last edited by

          @fbartels - no, the user is my personal user and I’m using the calendar on a regular basis. The problem is as mentioned, that all-day events are being shown as busy if another one looks at them although they’re stored as free.

          Thanks
          KR
          Markus

          1 Reply Last reply Reply Quote 0
          • marty
            marty Kopano (Inactive) last edited by

            @kugler

            It could be this bug: https://jira.kopano.io/browse/KC-1346

            https://documentation.kopano.io/deskapp_admin_manual
            http://documentation.kopano.io/webapp_smime_manual
            https://documentation.kopano.io/webapp_admin_manual

            kugler 1 Reply Last reply Reply Quote 0
            • kugler
              kugler @marty last edited by

              @marty said in Webapp, Calender, Free/Busy always "busy" for one user. Others users dont have that problem:

              https://jira.kopano.io/browse/KC-1346

              Thanks @marty. An upgrade is worth a try.

              1 Reply Last reply Reply Quote 0
              • marty
                marty Kopano (Inactive) last edited by

                @kugler

                It’s not clear to me if this is fixed though.
                maybe @fbartels can clear that up.

                https://documentation.kopano.io/deskapp_admin_manual
                http://documentation.kopano.io/webapp_smime_manual
                https://documentation.kopano.io/webapp_admin_manual

                1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano last edited by

                  As the fix version indicates this change is indeed part of 8.7.0.

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  1 Reply Last reply Reply Quote 0
                  • marty
                    marty Kopano (Inactive) last edited by

                    @kugler Let me know if an upgrade solves the issue for you

                    https://documentation.kopano.io/deskapp_admin_manual
                    http://documentation.kopano.io/webapp_smime_manual
                    https://documentation.kopano.io/webapp_admin_manual

                    kugler 2 Replies Last reply Reply Quote 0
                    • kugler
                      kugler @marty last edited by

                      @marty will do. Thanks so far.

                      1 Reply Last reply Reply Quote 0
                      • kugler
                        kugler @marty last edited by

                        @marty, @fbartels unfortunately the update didn’t solve the problem. I also tried setting the time range for free/busy publication to 0 and backt to 2 month again.

                        Do you have any other idea?

                        root@ms1:~# apt list kopano-webapp -a
                        Auflistung... Fertig
                        kopano-webapp/stable,now 3.5.1.2106+86.1 all  [installiert]
                        
                        root@ms1:~# apt list kopano-server -a
                        Auflistung... Fertig
                        kopano-server/stable,now 8.7.0.0-0+1.1 amd64  [installiert]
                        
                        fbartels 1 Reply Last reply Reply Quote 0
                        • fbartels
                          fbartels Kopano @kugler last edited by

                          @kugler in that case I would recommend to get in contact with our support so someone can have a look at your system.

                          Regards Felix

                          Resources:
                          https://kopano.com/blog/how-to-get-kopano/
                          https://documentation.kopano.io/
                          https://kb.kopano.io/

                          Support overview:
                          https://kopano.com/support/

                          1 Reply Last reply Reply Quote 0
                          • kugler
                            kugler last edited by kugler

                            @marty, @fbartels: Now (approx. 8 hrs after the update) the calender seems to work properly. Free/busy information is shown as meant to be.

                            No further action hase been done in between.

                            Thanks for your support.

                            1 Reply Last reply Reply Quote 0
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