Unable to export mail

PizzaTime

If i make a right click to a mail to make an export, i get the following error message [0_1548191905068_error.PNG] : “Unknown MAPI Error: MAPI_E_CALL_FAILED” in my Webapp + Deskapp.

Not every mail isn’t able to be exported. Some mails are working. Every mail wo doesn’t work contains an “Reply-To:” entry in the header.
In my gateway log, there are no entries at the time i try to export. The last entrys are some hours ago.

2nd failure:
If i activate IMAP/POP at this mailbox i get mails until some specific date. But new folders or mails are missing. I’ve tried thunderbird.

fbartels

Hi @PizzaTime ,

this is an english only community. could you translate your question into english so that other visitors can benefit from this?

additionally some more information will be helpful. like the version of kopano core and webapp you are running. the os. in case of kopano-gateway logging from the server.

irrlicht

@PizzaTime said in Mail Export nicht möglich:

Weiters werden bei imap und Pop nicht alle Ordner/Mails heruntergeladen.

Perhaps this thread is important for you, for this problem:
https://forum.kopano.io/topic/2021/8-7-80-307-424-missing-mails-in-different-imap-clients

and this ticket:
https://jira.kopano.io/browse/KC-1375

PizzaTime

@fbartels

webapp version: 3.4.22.1782
core version: 8.6.8.2
z-push: 2.4.4
ucs-version: 4.3-3 errata407 (Neustadt)

If i load my mails with imap, i get the following error code many times in my gateway log:

Tue Jan 22 22:31:04 2019: [error ] [13352] VMIME exception: Bad value type for field ‘Reply-To’.
Tue Jan 22 22:31:04 2019: [warning] [13352] K-1580: IMToInet (user “office” folder “Junk E-Mail” message 149): call failed (80004005)
Tue Jan 22 22:31:04 2019: [warning] [13352] {?} Error fetching mail

fbartels

hi @PizzaTime ,

this is a known effect in the UCS version, which can be fixed by upgrading the app from our package repositories. The update procedure is explained at https://kopano.com/blog/staying-up-to-date-with-kopano-releases-on-ucs/

The package repositories are only available for customers with a valid subscription, while you do not yet have a subscription you can get a trial subscription by requesting a download from https://kopano.com/kopano-trial-download/ (after the trial has expired you automatically switch back to the packages provided through appcenter updates).

PizzaTime

@fbartels

Works. Now everything is perfect.
Best regards

jasgggit

@fbartels said in Mail Export nicht möglich:

hi @PizzaTime ,

this is a known effect in the UCS version, which can be fixed by upgrading the app from our package repositories. The update procedure is explained at https://kopano.com/blog/staying-up-to-date-with-kopano-releases-on-ucs/

The package repositories are only available for customers with a valid subscription, while you do not yet have a subscription you can get a trial subscription by requesting a download from https://kopano.com/kopano-trial-download/ (after the trial has expired you automatically switch back to the packages provided through appcenter updates).

Hi, tried this using a trial key, but with no success.
Still having issues, using some IMAP client, in my case with the SPARK mobile app.

Regards.
JG

fbartels

@jasgggit please post your current versions.

jasgggit

@fbartels said in Unable to export mail:

@jasgggit please post your current versions.

Sure,
root@k4ucs:~# univention-app info
UCS: 4.4-0 errata51
Installed: fetchmail=6.3.26 kopano-core=8.6.8.2 kopano-webapp=3.5.2.2146 letsencrypt=1.2.2-8 z-push-kopano=2.4.4 4.2/wordpress=4.9.4 4.1/nextcloud=15.0.7-0
Upgradable:

Regards.
JG

fbartels

@jasgggit if you are using a trial key, then your Kopano version is likely not 8.6.8.2 anymore. But that is besides the point, since you seem to focus not on the original WebApp issue, but on the IMAP client.

For IMAP the fact counts (as I replied to you in your other post) that you need 8.7.0.

jasgggit

@fbartels

Thank you for your replies, all of them, question :

How can I get the 8.7 ??? its not available on the APP store …

Regards.
JG

fbartels

As explained in https://kopano.com/blog/staying-up-to-date-with-kopano-releases-on-ucs we cannot upload all our releases to the ucs appcenter, since an app uploaded to the appcenter is always available to all ucs users.

If you have a subscription, then you can enable our “final” repository from the appcenter settings (this is also explained in the above log). at this point in time our 8.7 release is not in the final repo, but in a dedicated subdir. To add this repo you can execute the following command on your ucs system:

echo "deb https://$(ucr get kopano/repo/username):$(ucr get kopano/repo/password)@download.kopano.io/supported/core:/8.7/Univention_4.3/ /" >> /etc/apt/sources.list

jasgggit

@fbartels said in Unable to export mail:

Univention_4.3/

Thank you @fbartels

It’s for 4.3 and I’m on 4.4 … any issues with that ???

Regards.
JG

fbartels

@jasgggit both ucs 4.3 and 4.4 share the same Debian base. I have discussed this already a few times and even got confirmation from the Univention developers that its safe to use the same packages for both releases.

PS: why the surplus of question marks?

jasgggit

@fbartels Thanks for your quick reply.

Tried and failed …

Err:257 https://download.kopano.io/supported/core:/8.7/Univention_4.3  Release
  401  Unauthorized
Err:278 https://download.kopano.io/supported/core:/8.7/Univention_4.4  Release
  401  Unauthorized
A ler as listas de pacotes... Pronto
E: The repository 'https://download.kopano.io/supported/core:/8.7/Univention_4.3  Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
E: The repository 'https://download.kopano.io/supported/core:/8.7/Univention_4.4  Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

PSS - Surplus of question marks? This ‘???’ ? – Nothing in special, I’m not an English speaking person, and sometimes we tend to use some of ‘native’ language ‘marks’. If that was wrong please apologise.

Regards.
JG

fbartels

@jasgggit said in Unable to export mail:

https://download.kopano.io/supported/core:/8.7/Univention_4.4

This is wrong, there is no such folder (Univention_4.4) on the server.

@jasgggit said in Unable to export mail:

401 Unauthorized

Maybe your trial has expired?

jasgggit

@fbartels said in Unable to export mail:

@jasgggit said in Unable to export mail:

https://download.kopano.io/supported/core:/8.7/Univention_4.4

This is wrong, there is no such folder (Univention_4.4) on the server.

I will remove that, it was a test.

@jasgggit said in Unable to export mail:

401 Unauthorized

Maybe your trial has expired?

HI, and again thank you for your quick reply.
I’ve requested the trial key on 18/4 , but I used a different email address from the one I’ve installed the UCS system, although on same domain. Could it be that ?

Regards.
JG

fbartels

@jasgggit said in Unable to export mail:

I’ve requested the trial key on 18/4 , but I used a different email address from the one I’ve installed the UCS system, although on same domain. Could it be that ?

No, the email address should be irrelevant here. I’d suggest to send a short mail to our sales team to check your trial license. You should have received some follow up mails to which you can just reply, ir you could send it to info at kopano dot com.

jasgggit

@fbartels Thank you, I 'll reply to one of those emails.

Thank you for all the support and the quick replies.

Best regards.
JG

jasgggit

@fbartels , I managed to contact Kopano support and them sorted out the issue with the trial key.

So, I upgraded the Kopano-core to 8.7 version, and now … well for now the kopano-gateway is not working …

BTW, I upgraded it using the ‘univention-upgrade’ command.

it says:

root@k4ucs:~# systemctl status kopano-gateway.service 
● kopano-gateway.service - Kopano Groupware Core IMAP/POP3 Gateway
   Loaded: loaded (/lib/systemd/system/kopano-gateway.service; enabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Fri 2019-04-26 14:04:32 WEST; 4s ago
     Docs: man:kopano-gateway(8)
           man:kopano-gateway.cfg(5)
  Process: 15795 ExecStart=/usr/sbin/kopano-gateway -F (code=exited, status=1/FAILURE)
 Main PID: 15795 (code=exited, status=1/FAILURE)
      CPU: 23ms

abr 26 14:04:32 k4ucs systemd[1]: Started Kopano Groupware Core IMAP/POP3 Gateway.
abr 26 14:04:32 k4ucs kopano-gateway[15795]: [crit   ] Config error: Unknown option "pop3s_enable" found!
abr 26 14:04:32 k4ucs kopano-gateway[15795]: [crit   ] Config error: Unknown option "imaps_enable" found!
abr 26 14:04:32 k4ucs kopano-gateway[15795]: /usr/sbin/kopano-gateway: Startup failed: call failed (80004005). Please check the logfile () for details.
abr 26 14:04:32 k4ucs systemd[1]: kopano-gateway.service: Main process exited, code=exited, status=1/FAILURE
abr 26 14:04:32 k4ucs systemd[1]: kopano-gateway.service: Unit entered failed state.
abr 26 14:04:32 k4ucs systemd[1]: kopano-gateway.service: Failed with result 'exit-code'.

Any ideas?

Regards.
Jorge Gomes