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    kopano-backup Error

    Kopano Groupware Core
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    • check
      check last edited by

      Hello,

      on executing

      /usr/sbin/kopano-backup --skip-junk --skip-deleted -u user -O /data/kopano/userbkp

      I get the error message:

      Unable to load libkccontacts.so: /usr/lib/kopano/libkccontacts.so: undefined symbol: _ZN6icu_556LocaleD1Ev

      The system is Ubuntu 18.04 LTS and this happend after a release upgrade from 16.04 LTS. Does anybody have an idea how to solve this?

      Thanks, Chris

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      • check
        check last edited by

        Forgot to mention, this is the content of /usr/lib/kopano/

        sudo ls /usr/lib/kopano/ -al
        total 1928
        drwxr-xr-x 2 root root 4096 Jan 13 15:57 .
        drwxr-xr-x 149 root root 12288 Jan 13 16:00 …
        -rw-r–r-- 1 root root 1327664 Nov 28 13:06 libkcclient.so
        -rw-r–r-- 1 root root 92928 Nov 28 13:09 libkccontacts.so
        -rw-r–r-- 1 root root 146256 Nov 28 13:06 libkcserver-db.so
        -rw-r–r-- 1 root root 191624 Nov 28 13:06 libkcserver-ldap.so
        -rw-r–r-- 1 root root 191616 Nov 28 13:06 libkcserver-unix.so

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        • fbartels
          fbartels Kopano last edited by

          Did you also update your packages when doing the dist upgrade?

          Regards Felix

          Resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          Support overview:
          https://kopano.com/support/

          1 Reply Last reply Reply Quote 0
          • check
            check last edited by

            hi,

            i changed to the repository for 18.04 LTS in /etc/apt/sources.list.d/kopano.list
            added credentials to /etc/apt/auth.conf

            and ran

            sudo apt-get update
            sudo apt-get upgrade
            sudo apt-get dist-upgrade
            sudo apt-get autoremove

            so I beleive that should have done it.

            1 Reply Last reply Reply Quote 0
            • check
              check last edited by

              also, the backup seems to run, although it gives this error message. I just don’t know if it would be consistent.

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              • fbartels
                fbartels Kopano last edited by

                So we are talking about 8.6.9? And did it really also update packages?

                In case we are talking about 8.6.9 and you have a subscription, I’d recommend to get in contact with our support instead.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • check
                  check last edited by

                  this is installed:

                  kopano-backup/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-client/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-common/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-contacts/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-dagent/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-gateway/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-ical/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-lang/stable,now 8.6.9.0-0+24.1 all [Installiert,automatisch]
                  kopano-monitor/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-search/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-server/stable,now 8.6.9.0-0+24.1 amd64 [installiert]
                  kopano-server-packages/stable,now 8.6.9.0-0+24.1 all [installiert]
                  kopano-spooler/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-utils/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
                  kopano-webapp/stable,now 3.5.0.2047+85.1 all [installiert]
                  libgsoap-kopano-2.8.71/stable,now 2.8.71-0+1.1 amd64 [Installiert,automatisch]
                  libvmime-kopano1/stable,now 0.9.2.50+12.1 amd64 [Installiert,automatisch]
                  python-kopano/stable,now 8.6.9.0-0+24.1 all [Installiert,automatisch]
                  z-push-backend-kopano/now 2.4.5+0-0 all [Installiert,lokal]
                  z-push-kopano/now 2.4.5+0-0 all [Installiert,lokal]

                  1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano last edited by

                    the packages between 18.04 and 16.04 have the exact same version string. You probably need to call apt with the --reinstall parameter.

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    1 Reply Last reply Reply Quote 0
                    • check
                      check last edited by

                      That worked! Danke

                      1 Reply Last reply Reply Quote 0
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