kopano-backup Error

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Hello,

on executing

/usr/sbin/kopano-backup --skip-junk --skip-deleted -u user -O /data/kopano/userbkp

I get the error message:

Unable to load libkccontacts.so: /usr/lib/kopano/libkccontacts.so: undefined symbol: _ZN6icu_556LocaleD1Ev

The system is Ubuntu 18.04 LTS and this happend after a release upgrade from 16.04 LTS. Does anybody have an idea how to solve this?

Thanks, Chris

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Forgot to mention, this is the content of /usr/lib/kopano/

sudo ls /usr/lib/kopano/ -al
total 1928
drwxr-xr-x 2 root root 4096 Jan 13 15:57 .
drwxr-xr-x 149 root root 12288 Jan 13 16:00 …
-rw-r–r-- 1 root root 1327664 Nov 28 13:06 libkcclient.so
-rw-r–r-- 1 root root 92928 Nov 28 13:09 libkccontacts.so
-rw-r–r-- 1 root root 146256 Nov 28 13:06 libkcserver-db.so
-rw-r–r-- 1 root root 191624 Nov 28 13:06 libkcserver-ldap.so
-rw-r–r-- 1 root root 191616 Nov 28 13:06 libkcserver-unix.so

fbartels

Did you also update your packages when doing the dist upgrade?

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hi,

i changed to the repository for 18.04 LTS in /etc/apt/sources.list.d/kopano.list
added credentials to /etc/apt/auth.conf

and ran

sudo apt-get update
sudo apt-get upgrade
sudo apt-get dist-upgrade
sudo apt-get autoremove

so I beleive that should have done it.

check

also, the backup seems to run, although it gives this error message. I just don’t know if it would be consistent.

fbartels

So we are talking about 8.6.9? And did it really also update packages?

In case we are talking about 8.6.9 and you have a subscription, I’d recommend to get in contact with our support instead.

check

this is installed:

kopano-backup/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-client/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-common/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-contacts/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-dagent/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-gateway/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-ical/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-lang/stable,now 8.6.9.0-0+24.1 all [Installiert,automatisch]
kopano-monitor/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-search/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-server/stable,now 8.6.9.0-0+24.1 amd64 [installiert]
kopano-server-packages/stable,now 8.6.9.0-0+24.1 all [installiert]
kopano-spooler/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-utils/stable,now 8.6.9.0-0+24.1 amd64 [Installiert,automatisch]
kopano-webapp/stable,now 3.5.0.2047+85.1 all [installiert]
libgsoap-kopano-2.8.71/stable,now 2.8.71-0+1.1 amd64 [Installiert,automatisch]
libvmime-kopano1/stable,now 0.9.2.50+12.1 amd64 [Installiert,automatisch]
python-kopano/stable,now 8.6.9.0-0+24.1 all [Installiert,automatisch]
z-push-backend-kopano/now 2.4.5+0-0 all [Installiert,lokal]
z-push-kopano/now 2.4.5+0-0 all [Installiert,lokal]

fbartels

the packages between 18.04 and 16.04 have the exact same version string. You probably need to call apt with the --reinstall parameter.

check

That worked! Danke