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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    After update to Kopano 8.6.8 no mail delivery via Outlook with z-push possible

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    • lw
      lw last edited by lw

      Hi everyone,

      Iam using Kopano4UCS and recently updated to version 8.6.8.

      Since the update no mail delivery is possible anymore using Outlook 2013 connected via Z-Push.
      However, mail delivery via WebApp and via Android App (also using Z-Push) works without any problems.

      The issue is not limited to a certain user and if you are in the error case it does not matter if the mail to be sent is targeted domain internal or external.

      UPDATE:
      The problem does not appear with Outlook 2016. -> Only Outlook 2013 seems to have an issue…

      Setting the Kopano log to debug the following can be found:

      Nov 25 13:42:37 my-server kopano-spooler[374]: Sun Nov 25 13:42:37 2018: [error  ] [ 9405] VMIME exception: Bad value type for field 'Reply-To'.
Nov 25 13:42:37 my-server kopano-spooler[374]: Sun Nov 25 13:42:37 2018: [warning] [ 9405] E-mail for user USERNAME could not be sent, notifying user: call failed (80004005)

      The user gets a “Undelivered Mail Returned to Sender” message in his mailbox stating:

      Unfortunately, kopano-spooler was unable to deliver your mail.
The error given was:

Conversion error: 0X80004005. No error details specified. Your email is not sent at all and cannot be retried.

You may need to contact your e-mail administrator to solve this problem.

      Any ideas ?
      Thanks for your help.

      1 Reply Last reply Reply Quote 0
      • Manfred
        Manfred Kopano last edited by

        Hi lw,

        please also post the WBXML log of Z-Push for the SendMail request.

        Manfred

        1 Reply Last reply Reply Quote 0
        • lw
          lw last edited by lw

          Here we go :-)

          26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] ZPush::CommandNeedsAuthentication(0): true
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] KopanoBackend->Logon(): Trying to authenticate user 'sender'..
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] Store supports properties containing Unicode characters.
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] ZPush::CommandNeedsPlainInput(1): false
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I  <ComposeMail:SendMail>
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I   <ComposeMail:ClientId>
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I    {C894277D-4E9C-46DF-9619-418C14F079E4}
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I   </ComposeMail:ClientId>
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I   <ComposeMail:SaveInSentItems/>
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I   <ComposeMail:MIME>
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I    Reply-To: <sender@domain.com>
From: "Test User" <sender@domain.com>
To: <recipient@domain.com>
Subject: test
Date: Mon, 26 Nov 2018 20:17:56 +0100
Message-ID: <000501d485bc$bce83f30$36b8bd90$@waigel.eu>
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0006_01D485C5.1EAD1C60"
X-Mailer: Microsoft Outlook 15.0
Thread-Index: AdSFvLzPDQmMKCzuSM+UJsxfXBv7HQ==
Content-Language: de

This is a multipart message in MIME format.

------=_NextPart_000_0006_01D485C5.1EAD1C60
Content-Type: text/plain;
	charset="us-ascii"
Content-Transfer-Encoding: 7bit

 


------=_NextPart_000_0006_01D485C5.1EAD1C60
Content-Type: text/html;
	charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><META =
HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style><!--
/* Font Definitions */
@font-face
	{font-family:"Cambria Math";
	panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
	{font-family:Calibri;
	panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0cm;
	margin-bottom:.0001pt;
	font-size:11.0pt;
	font-family:"Calibri","sans-serif";
	mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
	{mso-style-priority:99;
	color:#0563C1;
	text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
	{mso-style-priority:99;
	color:#954F72;
	text-decoration:underline;}
span.E-MailFormatvorlage17
	{mso-style-type:personal-compose;
	font-family:"Calibri","sans-serif";
	color:windowtext;}
.MsoChpDefault
	{mso-style-type:export-only;
	font-family:"Calibri","sans-serif";
	mso-fareast-language:EN-US;}
@page WordSection1
	{size:612.0pt 792.0pt;
	margin:70.85pt 70.85pt 2.0cm 70.85pt;}
div.WordSection1
	{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]--></head><body lang=3DDE =
link=3D"#0563C1" vlink=3D"#954F72"><div class=3DWordSection1><p =
class=3DMsoNormal><o:p>&nbsp;</o:p></p></div></body></html>
------=_NextPart_000_0006_01D485C5.1EAD1C60--

26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I   </ComposeMail:MIME>
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] I  </ComposeMail:SendMail>
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] KopanoBackend->SendMail(): RFC822: 2570 bytes  forward-id: 'null' reply-id: 'null' parent-id: 'false' SaveInSent: '1' ReplaceMIME: 'false'
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] Use the mapi_inetmapi_imtomapi function
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] Sent email cpid is not unicode (20127). Set it to unicode and convert email html body.
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] KopanoBackend->SendMail(): removing PR_SENT_REPRESENTING_* properties
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] KopanoBackend->openMessageStore('sender'): Found 'DEFAULT' store: 'Resource id #35'
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] KopanoBackend->Logon(): User 'sender' is authenticated
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] KopanoBackend->SendMail(): email submitted
26/11/2018 20:17:57 [24349] [WBXML] [#unknown] WBXML-IN : 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
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] LoopDetection->ProcessLoopDetectionTerminate()
26/11/2018 20:17:57 [24349] [ INFO] [#unknown] cmd='SendMail' memory='1.89 MiB/2.00 MiB' time='0.12s' devType='WindowsOutlook' devId='f15028c6a9b7491d9f051f43893854e2' getUser='sender' from='10.10.10.42' idle='0s' version='2.4.4+0-0' method='POST' httpcode='200'
26/11/2018 20:17:57 [24349] [DEBUG] [#unknown] -------- End
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] -------- Start
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] cmd='Ping' devType='WindowsOutlook' devId='f15028c6a9b7491d9f051f43893854e2' getUser='sender' from='10.10.10.42' version='2.4.4+0-0' method='POST'
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] Used timezone 'Europe/Amsterdam'
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] BackendKopano using PHP-MAPI version: 8.6.8 - PHP version: 7.0.30-0+deb9u1
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] Request::ProcessHeaders() ASVersion: 14.0
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] ZPush::CommandNeedsProvisioning(18): false
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] ZPush::CommandNeedsAuthentication(18): true
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] KopanoBackend->Logon(): Trying to authenticate user 'sender'..
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] FileStateMachine->GetState() read '7270' bytes from file: '/var/lib/z-push/2/e/f15028c6a9b7491d9f051f43893854e2-devicedata'
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] ASDevice data loaded for user: 'sender'
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] TopCollector(): Initialized mutexid Resource id #21 and memid Resource id #22.
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] LoopDetection(): Initialized mutexid Resource id #25 and memid Resource id #26.
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
26/11/2018 20:17:57 [24348] [DEBUG] [#unknown] ZPush::HierarchyCommand(18): false
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] PHPWrapper->ImportMessageChange(): Getting message from MAPIProvider, sourcekey: 'a9019a1eb747433ba07b8b4557d47cf1104503000000', parentsourcekey: 'a9019a1eb747433ba07b8b4557d47cf1146a01000000', entryid: '00000000aa86b13db1174f80b440d6941d1c6a3f010000000500000074e4634fc4604bf59426707c04e47ea800000000'
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] BodyPreference types: 4
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] GetBodyPreferenceBestMatch: 4
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] bpo: truncation size:'0', allornone:'1', preview:'0'
26/11/2018 20:17:57 [28161] [ERROR] [#unknown] MAPIProvider->imtoinet(): got no stream or content from mapi_inetmapi_imtoinet()
26/11/2018 20:17:57 [28161] [WARN] [#unknown] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O     <Perform>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O      <Add>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O       <ServerEntryId>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O       U34400:a9019a1eb747433ba07b8b4557d47cf1104503000000
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O       </ServerEntryId>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O       <Data>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:To>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        "Test User 2" <recipient@domain.com>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:To>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:Subject>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        Undelivered Mail Returned to Sender
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:Subject>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:DateReceived>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        2018-11-26T19:17:57.000Z
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:DateReceived>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:DisplayTo>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        Test User 2
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:DisplayTo>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:Importance>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        1
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:Importance>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:Read>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        0
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:Read>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:MessageClass>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        REPORT.IPM.Note.NDR
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:MessageClass>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:InternetCPID>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        65001
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:InternetCPID>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <AirSyncBase:Attachments>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O         <AirSyncBase:Attachment>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          <AirSyncBase:DisplayName>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          test.eml
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          </AirSyncBase:DisplayName>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          <AirSyncBase:FileReference>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          00000000aa86b13db1174f80b440d6941d1c6a3f010000000500000074e4634fc4604bf59426707c04e47ea800000000:0:a9019a1eb747433ba07b8b4557d47cf1146a01000000
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          </AirSyncBase:FileReference>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          <AirSyncBase:Method>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          5
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          </AirSyncBase:Method>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          <AirSyncBase:EstimatedDataSize>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          3828
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O          </AirSyncBase:EstimatedDataSize>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O         </AirSyncBase:Attachment>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </AirSyncBase:Attachments>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:ContentClass>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        urn:content-classes:message
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </POOMMAIL:ContentClass>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <POOMMAIL:Flag/>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        <AirSyncBase:NativeBodyType>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        1
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O        </AirSyncBase:NativeBodyType>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O       </Data>
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O      </Add>
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] PHPWrapper->ImportMessageChange(): change for: 'U34400:a9019a1eb747433ba07b8b4557d47cf1104503000000'
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O     </Perform>
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] ZPush::GetAdditionalSyncFolderStore('a9019a1eb747433ba07b8b4557d47cf1146a01000000'): 'false'
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] Sync()->setFolderStat() on U34400: 1543259877/42/1/266 expiring 2018-12-27 11:58:47
26/11/2018 20:17:57 [28161] [WBXML] [#unknown] O    </Folder>
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] FileStateMachine->SetState() written 1 bytes on file: '/var/lib/z-push/2/e/f15028c6a9b7491d9f051f43893854e2-f55a5e90-2e66-4855-a39d-6620cf8c9d87-65'
26/11/2018 20:17:57 [28161] [DEBUG] [#unknown] SyncCollections->SaveCollection(): Data of folder 'U34400' changed

          Thank you very much,
          Ludwig

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          • fbartels
            fbartels Kopano last edited by

            @lw can you also provide an eml file is such a mail? you can retrieve on of these (at delivery) when setting log_raw_message in dagent.cfg.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

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            • deHoeninger
              deHoeninger last edited by

              Hi @fbartels,

              I’m experiencing the same issue. Setting the raw_message parameter doesn’t help, cause mail obviously was never handled by dagent but will be reject on spooler level.

              In spooler.log the following corresponding lines appear:

              Tue Nov 27 09:35:52 2018: [info   ] [ 6291] Sending e-mail for user jan, size: 886609
Tue Nov 27 09:35:52 2018: [info   ] [ 6291] * PreSending processing started
Tue Nov 27 09:35:52 2018: [info   ] [ 6291] * PreSending processing done
Tue Nov 27 09:35:52 2018: [error  ] [ 6291] VMIME exception: Bad value type for field 'Reply-To'.
Tue Nov 27 09:35:52 2018: [warning] [ 6291] E-mail for user jan could not be sent, notifying user: call failed (80004005)
Tue Nov 27 09:35:52 2018: [info   ] [ 7503] Processed message for user jan

              The mail is an empty mail with a spam mail attached as eml file, which I’ve sent to my spam-deamon email-address.

              Furthermore the bounce message from kopano reachs Outlook as empty-mail according to my other issue, described in https://forum.kopano.io/topic/1342/mapiprovider-imtoinet-got-no-stream-or-content-from-mapi_inetmapi_imtoinet

              Best Jan

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              • fbartels
                fbartels Kopano last edited by

                Ah, yes indeed for sending the dagent is not involved. You are running a master build @deHoeninger, right?

                As mentioned by @lw you are using Outlook 2013 as well?

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

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                • deHoeninger
                  deHoeninger last edited by

                  Trying to create the raw message by spooler was also not sucessful, cause it seems to break the workflow before handing over mail to postfix.

                  Debug enabled log:

                  Tue Nov 27 09:58:09 2018: [debug  ] [ 6936] Number of messages in the queue: 1
Tue Nov 27 09:58:09 2018: [debug  ] [ 6936] Executing "/usr/sbin/kopano-spooler" "kopano-spooler" "--send-message-entryid" "000000007DDFE52E4EE345879B792A4AE2DE46BA01000000050000008A9BF642D09B410EABB4D96AD905F1F600000000" "--send-username-enc" "jan" "--log-fd" "6" "--host" "default:" "--foreground" "localhost" "--port" "25" "--do-sentmail"
Tue Nov 27 09:58:09 2018: [info   ] [ 6936] Spooler process started on PID 6959
Tue Nov 27 09:58:09 2018: [debug  ] [ 6936] Messages with delayed delivery: 0
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] Initializing provider "Kopano Directory Service"
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] Initializing provider "Private Folders"
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] Initializing provider "Public Folders"
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] Initializing provider "Kopano Directory Service"
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] Initializing provider "Private Folders"
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] Initializing provider "Public Folders"
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] PYTHONPATH = /usr/share/kopano-spooler/python
Tue Nov 27 09:58:09 2018: [info   ] [ 6959] * Loading plugins started
Tue Nov 27 09:58:09 2018: [info   ] [ 6959] ** Checking plugins in /var/lib/kopano/spooler/plugins
Tue Nov 27 09:58:09 2018: [info   ] [ 6959] * Loading plugins done
Tue Nov 27 09:58:09 2018: [debug  ] [ 6959] Sending e-mail for user jan, subject: "", size: 885456
Tue Nov 27 09:58:09 2018: [info   ] [ 6959] * PreSending processing started
Tue Nov 27 09:58:09 2018: [info   ] [ 6959] * PreSending processing done
Tue Nov 27 09:58:09 2018: [error  ] [ 6959] VMIME exception: Bad value type for field 'Reply-To'.
Tue Nov 27 09:58:09 2018: [error  ] [ 6959] IMToINet: call failed (80004005)
Tue Nov 27 09:58:09 2018: [error  ] [ 6959] VMIME exception: Bad value type for field 'Reply-To'.
Tue Nov 27 09:58:09 2018: [warning] [ 6959] E-mail for user jan could not be sent, notifying user: call failed (80004005)
Tue Nov 27 09:58:10 2018: [debug  ] [ 6936] Received signal 17
Tue Nov 27 09:58:10 2018: [debug  ] [ 6936] Cleaning 1 subprocesses from queue
Tue Nov 27 09:58:10 2018: [info   ] [ 6936] Processed message for user jan

                  My idea to export the bounce mail via Webapp, which also includes the initial mail sent, is also failing with a MAPI error, other mails can be exported without problems.

                  Best Jan

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                  • deHoeninger
                    deHoeninger last edited by

                    Hi @fbartels,

                    yes I’m runnning latest Master build on Ubuntu 16.04, version 8.7.80.169-0+44.1.

                    I’m using latest Outlook 365, but as mentioned earlier, failure is also happening if I’m sending the mail via WebApp.

                    Best Jan

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                    • lw
                      lw last edited by lw

                      Hi @fbartels ,

                      the issue for me is exactly the same as for @deHoeninger. However, I can send mail via Webapp and Android app and do experience the problem only with Outlook 2013.

                      Ludwig

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                      • fbartels
                        fbartels Kopano last edited by

                        I can trigger this error with Outlook 2019 by setting a reply to within the mail. I have created https://jira.kopano.io/browse/KC-1353 for followup.

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

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