Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Issue with invitation Calendar?

    General usage of Z-Push
    5
    31
    5861
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • killmasta93
      killmasta93 last edited by killmasta93

      Hi Manfred,
      Thank you for the reply, I was checking though the logs but could not find any other errors besides

                   StatusException: SyncCollections->CheckForChanges(): Timeout forced after 28s from 470s due to other process - code: 3 - file: /var/www/zpush/src/lib/core/synccollections.php:579

          [WARN] [gerencia] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address 'gerencia'. Address is removed.

      This is another log

      
07/11/2018 23:53:09 [24194] [ INFO] [gerencia] cmd='Sync' memory='2.74 MiB/3.00 MiB' time='0.45s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:09 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for 'Tpersonal'
07/11/2018 23:53:09 [24194] [ INFO] [gerencia] cmd='Sync' memory='2.69 MiB/3.00 MiB' time='0.49s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:10 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for 'Cpersonal'
07/11/2018 23:53:10 [24194] [ INFO] [gerencia] cmd='Sync' memory='2.88 MiB/3.25 MiB' time='0.43s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:10 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for '0ba49d4c'
07/11/2018 23:53:10 [24194] [ INFO] [gerencia] cmd='Sync' memory='2.73 MiB/3.00 MiB' time='0.36s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:22 [24194] [ INFO] [gerencia] Processed '1' incoming changes
07/11/2018 23:53:22 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for '0ba49d4c'
07/11/2018 23:53:22 [24194] [ INFO] [gerencia] cmd='Sync' memory='2.80 MiB/3.25 MiB' time='0.39s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:28 [24194] [ INFO] [gerencia] cmd='MeetingResponse' memory='2.58 MiB/3.00 MiB' time='0.36s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:30 [24194] [ INFO] [gerencia] cmd='SendMail' memory='2.59 MiB/3.00 MiB' time='0.38s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:32 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '1' changes for '9d7d5407'
07/11/2018 23:53:32 [24194] [WARN] [gerencia] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address 'gerencia'. Address is removed.
07/11/2018 23:53:32 [24194] [ INFO] [gerencia] cmd='Sync' memory='3.33 MiB/3.75 MiB' time='0.36s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:33 [ 8573] [ INFO] [gerencia] cmd='Ping' memory='3.12 MiB/3.50 MiB' time='181.18s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='180s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:34 [24194] [ INFO] [gerencia] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 660 seconds)
07/11/2018 23:53:34 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '6' changes for 'hierarchy'
07/11/2018 23:53:35 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for 'hierarchy'
07/11/2018 23:53:35 [24194] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for 'hierarchy'
07/11/2018 23:53:36 [31900] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for '69ba70f8'
07/11/2018 23:53:46 [  539] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for '1543cbea'
07/11/2018 23:53:46 [  539] [ INFO] [gerencia] StatusException: SyncCollections->CheckForChanges(): Timeout forced after 47s from 660s due to other process - code: 3 - file: /var/www/zpush/src/lib/core/synccollections.php:579
07/11/2018 23:53:46 [  539] [ INFO] [gerencia] cmd='Ping' memory='3.25 MiB/3.50 MiB' time='46.98s' devType='Android' devId='4e696e65353731394334383632313636' getUser='gerencia' from='192.168.3.254' idle='47s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:48 [ 8573] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for 'Cpersonal'
07/11/2018 23:53:48 [ 8573] [ INFO] [gerencia] cmd='Sync' memory='2.88 MiB/3.25 MiB' time='0.53s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
07/11/2018 23:53:48 [  539] [ INFO] [gerencia] ExportChangesDiff->InitializeExporter(): Found '0' changes for 'Tpersonal'
07/11/2018 23:53:48 [  539] [ INFO] [gerencia] cmd='Sync' memory='2.69 MiB/3.00 MiB' time='0.62s' devType='SamsungDevice' devId='sec1f9c9384c7e3f' getUser='gerencia' from='192.168.3.254' idle='0s' version='GIT' method='POST' httpcode='200'
^C

      as you can see it shows the meeting
      im not sure what else to look for

      Thank you

      Manfred 1 Reply Last reply Reply Quote 0
      • Manfred
        Manfred Kopano @killmasta93 last edited by

        Hi killmasta93,

        @killmasta93 said in Issue with invitation Calendar?:

        Hi Manfred,
        Thank you for the reply, I was checking though the logs but could not find any other errors besides

                     StatusException: SyncCollections->CheckForChanges(): Timeout forced after 28s from 470s due to other process - code: 3 - file: /var/www/zpush/src/lib/core/synccollections.php:579

          [WARN] [gerencia] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address 'gerencia'. Address is removed.

        You don’t have to look for errors only, you have to check if outlook sends the calendar item to the server as a new appointment. To see the data sent between outlook/mobile devices and server you have to set the loglevel to WBXML.

        @killmasta93 said in Issue with invitation Calendar?:

        as you can see it shows the meeting
        im not sure what else to look for

        Thank you

        It shows the MeetingResponse which is not the same. The INFO loglevel is not helpful when debugging. Felix posted the link in his first response how to enabled WBXML logs and I also already responded in this thread that in order to tell more, WBXML level logs are required.

        Manfred

        1 Reply Last reply Reply Quote 0
        • killmasta93
          killmasta93 last edited by

          Hi manfred,
          Thank you for the reply, sorry for not abiliting the WBXML logs this time i enabled it and added the part when i send the invitation from a hotmail account to my caldav account

          https://pastebin.com/K2bSZtLp

          Thank you

          1 Reply Last reply Reply Quote 0
          • Manfred
            Manfred Kopano last edited by

            Hi killmasta93,

            to you it’s obvious what you’re sending and receiving, but it would help me a lot if you’d at least provide the subject of the meeting request.

            Scrolling through more than 1000 lines of the log you’ve posted, there’s one meeting response “Canceled: testest” which is actually a meeting cancellation. Is it really the right one?

            Manfred

            1 Reply Last reply Reply Quote 0
            • killmasta93
              killmasta93 last edited by

              Hi Manfred, Thank you again for the reply and your time. Sorry for not posting the subject i did another test.
              The subject is

                     thisisatest

              https://pastebin.com/tbBkjBmL

              1 Reply Last reply Reply Quote 0
              • Manfred
                Manfred Kopano last edited by

                Hi killmasta93,

                the log you’ve posted begins when you send the MeetingResponse. It’s also important to see what happens when you receive the meeting request.

                Manfred

                1 Reply Last reply Reply Quote 0
                • killmasta93
                  killmasta93 last edited by

                  Thanks for the reply, so i did another test the subject is

                       this is a test 3

                  i send invitation from client@hotmail.com(on outlook 2013) to gerencia@mydomain,com(on mobile using nine android app)
                  after the invitation got send, on my android i hit accept. the issue is that i dont see the receive part on the log, but i receive it though the email with no issue.

                                 [DEBUG] [gerencia] cmd='MeetingResponse' devType='Android' devId='4e696e65353731394334383632313636' getUser='gerencia' from='192.168.3.254' version='GIT' method='POST'

                  Not sure if its a bug

                  LOG:
                  https://pastebin.com/2apmKfGW
                  Thank you

                  1 Reply Last reply Reply Quote 0
                  • Manfred
                    Manfred Kopano last edited by

                    Hi killmasta93,

                    did you hit accept on the invitation email or did you open the calendar and hit accept on the appointment? I’m not familiar with the functionality of the Nine app, so the more information you provide the better. Does the app use the built-in email and calendar or is it all inside the app?

                    There’s no calendar item “this is a test 3” being synced to the server, so I guess that the app creates the appointment in the calendar only locally and doesn’t sync it back to the server. Maybe there’s some checkbox somewhere in the settings like “sync appointments from meeting requests to the server”.

                    Manfred

                    killmasta93 1 Reply Last reply Reply Quote 0
                    • killmasta93
                      killmasta93 @Manfred last edited by

                      Hi Manfred,
                      Thank you again for your help really appreciate it. This time i did the test with the outlook mail app
                      0_1542255999756_Clipboarder.2018.11.14-006.png
                      the subject is testing 4
                      the only part i found in the log that shows receive
                      would be this which i dont think its sending the request to the server

                                14/11/2018 23:21:51 [29775] [WBXML] [gerencia] O        <POOMMAIL:DateReceived>
          14/11/2018 23:21:51 [29775] [WBXML] [gerencia] O        2018-11-15T04:21:53.000Z
          14/11/2018 23:21:51 [29775] [WBXML] [gerencia] O        </POOMMAIL:DateReceived>

                      This is the whole log

                      https://pastebin.com/5LmWY1Eu

                      Thank you again

                      1 Reply Last reply Reply Quote 0
                      • Manfred
                        Manfred Kopano last edited by

                        Hi killmasta93,

                        after you accept the meeting request, the appointment is only in Outlook’s calendar, isn’t it? Did you check if Outlook or mobile creates an appointment in the calendar after you open the meeting request in Outlook or on a mobile, but before you respond to the meeting request?

                        My guess is that Outlook and mobile devices create the appointments from meeting requests only locally and expect the server to handle this. If that’s the case, it would require quite some work on the combined backend to be able to handle it (if it’s possible at all).

                        Manfred

                        1 Reply Last reply Reply Quote 0
                        • killmasta93
                          killmasta93 last edited by

                          Thanks for the reply, and appreciate all the help. That is correct on outlook after accepting the meeting it creates it locally but does not send it to the server which therefore does not sync across mobile device, as you mention could be something on the backend. I would like to somehow help or pay for that fix. I know its alot of work cant imagine the hours that you put in.

                          1 Reply Last reply Reply Quote 0
                          • Manfred
                            Manfred Kopano last edited by

                            Hi killmasta93,

                            the caldav backend was a community contribution and the imap backend has a lot of community contributions as well. Right now we (Z-Push core team) don’t have any resources to address this issue. If someone would contribute a fix for it, we would of course review it and accept if it works as expected.

                            Manfred

                            1 Reply Last reply Reply Quote 0
                            • killmasta93
                              killmasta93 last edited by

                              Hi Manfred,
                              Thank you for the reply, would I post this as a bug? I would gladly pay someone to fix this issue as im really interesting in putting this in production.

                              Thank you

                              1 Reply Last reply Reply Quote 0
                              • egoitzau
                                egoitzau last edited by egoitzau

                                @manfred I can set a meeting withouth problems and gets synced. Do you have a caldav backend?. Are you setting the event in the calendar being synced?. Do you have personal calendar property of Z-push properly set?.

                                Manfred 1 Reply Last reply Reply Quote 0
                                • Manfred
                                  Manfred Kopano @egoitzau last edited by

                                  Hi egoitzau,

                                  @egoitzau said in Issue with invitation Calendar?:

                                  @manfred I can set a meeting withouth problems and gets synced. Do you have a caldav backend?. Are you setting the event in the calendar being synced?. Do you have personal calendar property of Z-push properly set?.

                                  @killmasta93 is the one having issue, not me.

                                  Manfred

                                  1 Reply Last reply Reply Quote 0
                                  • killmasta93
                                    killmasta93 last edited by

                                    @egoitzau I can set the meeting with no problems the issue is when someone sends me an invitation and i try to accept it, Currently using combined Backend.

                                    1 Reply Last reply Reply Quote 0
                                    • killmasta93
                                      killmasta93 last edited by

                                      $100USD Bounty to fix this issue

                                      1 Reply Last reply Reply Quote 0
                                      • killmasta93
                                        killmasta93 last edited by

                                        200USD??? Bounty anyone up for grabs?

                                        1 Reply Last reply Reply Quote 0
                                        • Realshadow
                                          Realshadow last edited by

                                          Hi @killmasta93,

                                          I don’t know if it is still relevant. But I encountered the same issues as you did almost 2 years ago. I was able to figure out how to make it work again for me:

                                          • remove account from impacted devices
                                          • restart device
                                          • remove impacted account through z-push-admin (sudo -u www-data php7.3 z-push-admin.php -a remove -u USER -d DEVICEID)
                                          • execute a clearloop (sudo -u www-data php7.3 z-push-admin.php -a clearloop)
                                          • execute a fixstates ((sudo -u www-data php7.3 z-push-admin.php -a fixstates)
                                          • recreate account on impacted device
                                          • try again

                                          I do even recommend removing the accounts of a user on different devices (if you have one phone, one Outlook and a tablet), remove all accounts on each of the devices as well as the account through the z-push-admin, reboot them, execute clearloop and fixstates and set them up again. I still ran into issues once in a while but overall it worked again. I will have to get my hands on all the devices that I am synchronizing right now and do the same on these. I can receive invites again and respond to them but when I send them they (at least with outlook) do not show up properly for the user that I am sending them to. really a big pain as otherwise z-push is the best thing since sliced bread. I just wished I could contribute and fix some of the stuff but it is just too complicated.

                                          regards
                                          realshadow

                                          1 Reply Last reply Reply Quote 0
                                          • First post
                                            Last post