Problem with kopano-spooler 8.4.0.344



  • hi,
    we got some problems with kopano-spooler that stops its work with some error logs:

    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] ----------------------------------------------------------------------
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Fatal error detected. Please report all following information.
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Application Spooler version: 8,4,0,344
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] OS: Linux, release: 4.4.0-104-generic, version: #127-Ubuntu SMP Mon Dec 11 12:16:42 UTC 2017, hardware: x86_64
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Thread name: kopano-spooler
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Peak RSS: 30076
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Pid 9825 caught SIGABRT (6), out of memory or unhandled exception, traceback:
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Backtrace:
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #0. /usr/lib/libkcutil.so.0(+0x297f0) [0x7fa1f3b8e7f0]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #1. /usr/lib/libkcutil.so.0(+0x217c7) [0x7fa1f3b867c7]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #2. /usr/lib/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1c1) [0x7fa1f3b86aa1]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x11390) [0x7fa1f2f63390]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #4. /lib/x86_64-linux-gnu/libc.so.6(gsignal+0x38) [0x7fa1f2625428]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #5. /lib/x86_64-linux-gnu/libc.so.6(abort+0x16a) [0x7fa1f262702a]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #6. /lib/x86_64-linux-gnu/libc.so.6(+0x777ea) [0x7fa1f26677ea]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #7. /lib/x86_64-linux-gnu/libc.so.6(+0x8213e) [0x7fa1f267213e]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #8. /lib/x86_64-linux-gnu/libc.so.6(__libc_malloc+0x54) [0x7fa1f2674184]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #9. /usr/lib/libmapi.so.1(MAPIAllocateBuffer+0x11) [0x7fa1f4014751]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #10. /usr/lib/libmapi.so.1(_ZN2KC4Util10HrCopySRowEP4SRowPKS1_Pv+0x6a) [0x7fa1f404356a]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #11. /usr/lib/libmapi.so.1(+0x505cd) [0x7fa1f40435cd]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #12. /usr/lib/libmapi.so.1(+0x24872) [0x7fa1f4017872]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #13. /usr/lib/libmapi.so.1(+0x266e4) [0x7fa1f40196e4]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #14. /usr/lib/libkcinetmapi.so.0(+0x16549) [0x7fa1f4284549]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #15. /usr/lib/libkcinetmapi.so.0(+0x153e1) [0x7fa1f42833e1]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #16. /usr/lib/libkcinetmapi.so.0(+0x16969) [0x7fa1f4284969]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #17. /usr/lib/libkcinetmapi.so.0(+0x1742c) [0x7fa1f428542c]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #18. /usr/lib/libkcinetmapi.so.0(_ZN2KC8IMToINetEP12IMAPISessionP9IAddrBookP8IMessagePNS_8ECSenderENS_15sending_optionsE+0x9c2) [0x7fa1f42c3862]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #19. kopano-spooler() [0x412c63]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #20. kopano-spooler() [0x4149ad]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #21. kopano-spooler() [0x40a15c]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #22. /lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf0) [0x7fa1f2610830]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] #23. kopano-spooler() [0x40b439]
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Signal errno: Success, signal code: -6
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Sender pid: 9825, sender uid: 999, si_status: 0
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] User time: 0, system time: 0, signal value: 0
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] Faulting address: 0x3e700002661, affected fd: 0
    Mon Jan  8 09:30:14 2018: [crit   ] [ 9825] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
    Mon Jan  8 09:30:14 2018: [warning] [ 9825] Killing self with signal had no effect. Error code: No such device or address
    Mon Jan  8 09:30:14 2018: [warning] [ 9825] Regular exit without coredump.
    Mon Jan  8 09:30:32 2018: [crit   ] [ 9827] ----------------------------------------------------------------------
    

    After kopano-spooler restart it works again.
    last week we had the problem 1 time, today 2 times.

    System:
    Ubuntu 16.04
    400 GB KVM Qemu with
    24 GB RAM
    24/7 Kingston DC400 SSDs with Raid5

    0_1515403456953_KopanoHtop.PNG

    Thanks for any reply an idea…

    BR


  • Kopano

    Hi @kmeyer ,

    i’d recommend to upgrade to the latest version and then try again.


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