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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    no search result on new created contacts - old contacts are found

    Kopano Groupware Core
    migration contacts search
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    • AnotherAndy
      AnotherAndy last edited by AnotherAndy

      hi @cmks ,
      can you give us some more details?
      Are the packages installed by subscription or did you use the packages?
      Have you checked the logfiles under /var/log/kopano/*?
      Is your search configured correctly?
      https://documentation.kopano.io/kopanocore_administrator_manual/configure_kc_components.html#configure-kopano-search
      Best regards
      Andreas

      cmks 1 Reply Last reply Reply Quote 0
      • mcostan
        mcostan last edited by

        if you migrated from Zarafa to Kopano you need to check that your search.cfg is correct and (at least for me) it helped by deleting the old index files and starting from scratch. It took a while to perform the first search, but it has been working perfectly well since.

        cmks 1 Reply Last reply Reply Quote -1
        • cmks
          cmks @mcostan last edited by

          @mcostan said in no search result on new created contacts - old contacts are found:

          if you migrated from Zarafa to Kopano you need to check that your search.cfg is correct and (at least for me) it helped by deleting the old index files and starting from scratch. It took a while to perform the first search, but it has been working perfectly well since.

          As I wrote, we just copied the mysql database and the attachment folder to a a fresh installed kopano server.

          1 Reply Last reply Reply Quote 0
          • mcostan
            mcostan last edited by

            check search.cfg

            and also the log file /var/log/kopano/search.log

            make sure the search daemon is working and check what search.log says

            It should be very self explanatory.

            1 Reply Last reply Reply Quote 0
            • cmks
              cmks @AnotherAndy last edited by cmks

              @anotherandy said in no search result on new created contacts - old contacts are found:

              hi @cmks ,
              can you give us some more details?
              Are the packages installed by subscription or did you use the packages?
              Have you checked the logfiles under /var/log/kopano/*?
              Is your search configured correctly?
              https://documentation.kopano.io/kopanocore_administrator_manual/configure_kc_components.html#configure-kopano-search
              Best regards
              Andreas

              Dear Andreas,

              we installed using the package manager with packages from a subscription. We checked the log files, in the search log there where a lot of MAPI_E_INVALID_ENTRYID messages.

              server.cfg / search.cfg were configured well.

              What we did now, before starting the complete reindex, ist running kopano-search-upgrade-findroots.py and the script fixed two entries. While reindexing there were a lot of warnings and errors in the log (see my other post). After finishing the initial index process (at 17:23:08) the log gets calm:

              2017-12-11 17:23:08,909 - index1 - WARNING - output on stderr:
              Can’t create config directory (/.w3m)!..
              2017-12-12 03:46:16,270 - index0 - WARNING - output on stderr:
              Can’t create config directory (/.w3m)!..
              2017-12-12 06:25:53,750 - index1 - WARNING - output on stderr:
              Can’t create config directory (/.w3m)!..

              What is the cause of these (/.w3m) messages?

              Regards

              1 Reply Last reply Reply Quote 0
              • mcostan
                mcostan last edited by

                to me it looks like there is something wrong in the installation. I haven’t seen anything like that before in the search.log files.

                Is everything else in Kopano working?

                Perhaps try removing the kopano-search packages and try installing them again?

                Also check that search.cfg has a writable path where the indices will be stored?

                cmks 1 Reply Last reply Reply Quote 0
                • cmks
                  cmks @mcostan last edited by

                  @mcostan Kopano works fine. Kopano-search creates and ongoing modifies all its files under /var/lib/kopano/search. The direcotry is owned by kopano:kopano. Searching in the WebApp is working, results as expected (since reindexing).

                  search config:

                  index_path = /var/lib/kopano/search/
                  #run_as_user = kopano
                  #run_as_group = kopano
                  #pid_file = /var/run/kopano/search.pid
                  #running_path = /var/lib/kopano
                  limit_results = 1000
                  #sslkey_file = /etc/kopano/ssl/search.pem
                  #sslkey_pass = replace-with-server-cert-password
                  server_bind_name = file:///var/run/kopano/search.sock
                  ssl_private_key_file = /etc/kopano/search/privkey.pem
                  ssl_certificate_file = /etc/kopano/search/cert.pem
                  log_method = file
                  #log_level = 3
                  log_file = /var/log/kopano/search.log
                  log_timestamp = 1
                  #search_engine = xapian
                  term_cache_size = 256M
                  #index_exclude_properties = 007D 0064 0C1E 0075 678E 678F
                  index_processes = 3
                  #index_junk = yes
                  suggestions = yes
                  index_attachments = yes
                  index_attachment_max_size = 15M

                  Nothing special.

                  Best regards

                  1 Reply Last reply Reply Quote 0
                  • mcostan
                    mcostan last edited by

                    @cmks said in no search result on new created contacts - old contacts are found:

                    /var/lib/kopano/search/

                    have you tried

                    stopping kopano-search
                    then

                    rm -fr /var/lib/kopano/search/.

                    and then restarting kopano-search?

                    cmks 1 Reply Last reply Reply Quote 0
                    • cmks
                      cmks @mcostan last edited by

                      @mcostan Sorry, I forgot to mention, since reindexing was done all contacts are found. So reindexing (and maybe running kopano-search-upgrade-findroots.py) fixed the problem for now.

                      I’m still on this thread to figure out the cause why it stopped working (and of the unexpected log entries).

                      Best regards

                      1 Reply Last reply Reply Quote 0
                      • mcostan
                        mcostan last edited by

                        perhaps you still had some indices left over from Zarafa, not sure.

                        Anyway when in the past I had issues (long long time ago) the solution was to do what I said above, i.e. stop search, erase the indexes, then start again and wait for it to index them again.

                        1 Reply Last reply Reply Quote 0
                        • AnotherAndy
                          AnotherAndy last edited by

                          @cmks Good to hear its working now.
                          But it looks like you’re running kopano as root? You really shoudln’t ;-)
                          Please mark the case as solved.
                          Best regards

                          cmks 2 Replies Last reply Reply Quote 0
                          • cmks
                            cmks @AnotherAndy last edited by

                            @anotherandy said in no search result on new created contacts - old contacts are found:

                            @cmks Good to hear its working now.
                            But it looks like you’re running kopano as root? You really shoudln’t ;-)
                            Please mark the case as solved.
                            Best regards

                            Even if the user/group entries in all configs are commented out there seems to be a default configuration, at least on debian with subscription installation, which leads to user “kopano” and group “kopano”:

                            Output of “ps -eo euser,ruser,suser,fuser,egroup,comm”
                            kopano kopano kopano kopano kopano kopano-presence
                            kopano kopano kopano kopano kopano kopano-server
                            kopano kopano kopano kopano kopano kopano-ical
                            kopano kopano kopano kopano kopano kopano-monitor
                            kopano kopano kopano kopano kopano kopano-spooler
                            kopano kopano kopano kopano kopano kopano-search
                            kopano kopano kopano kopano kopano kopano-dagent
                            kopano kopano kopano kopano kopano kopano-ical
                            kopano kopano kopano kopano kopano kopano-dagent
                            kopano kopano kopano kopano kopano kopano-spooler
                            kopano kopano kopano kopano kopano kopano-search
                            kopano kopano kopano kopano kopano kopano-search
                            kopano kopano kopano kopano kopano kopano-search
                            kopano kopano kopano kopano kopano kopano-search

                            1 Reply Last reply Reply Quote 0
                            • cmks
                              cmks @AnotherAndy last edited by

                              @anotherandy said in no search result on new created contacts - old contacts are found:

                              @cmks Good to hear its working now.
                              But it looks like you’re running kopano as root? You really shoudln’t ;-)
                              Please mark the case as solved.
                              Best regards

                              It is not really solved - we made it working again - but the cause, why indexing of new objects was stopped, is not figured out.

                              1 Reply Last reply Reply Quote 0
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