no search result on new created contacts - old contacts are found



  • Using WebApp, installation is package based and up to date on debian jessie:

    When I create a new contact in my contact folder (Peter Meier) it is shown in the list and I can open and edit it. When I search for it, e. g. by name ‘Peter’, there is no result found.

    Older contacts, maybe only those that exists before we migrated from zarafa 7.2 two weeks ago, are found when searching for them.

    We migrated in that way, that we setup a complete new and clean kopano installation (debian jessie x64) and finaly copied the database and the attachment folder from the old installation (zarafa 7.2, debian wheezy, x86) to the new server.



  • hi @cmks ,
    can you give us some more details?
    Are the packages installed by subscription or did you use the packages?
    Have you checked the logfiles under /var/log/kopano/*?
    Is your search configured correctly?
    https://documentation.kopano.io/kopanocore_administrator_manual/configure_kc_components.html#configure-kopano-search
    Best regards
    Andreas


  • Translator

    if you migrated from Zarafa to Kopano you need to check that your search.cfg is correct and (at least for me) it helped by deleting the old index files and starting from scratch. It took a while to perform the first search, but it has been working perfectly well since.



  • @mcostan said in no search result on new created contacts - old contacts are found:

    if you migrated from Zarafa to Kopano you need to check that your search.cfg is correct and (at least for me) it helped by deleting the old index files and starting from scratch. It took a while to perform the first search, but it has been working perfectly well since.

    As I wrote, we just copied the mysql database and the attachment folder to a a fresh installed kopano server.


  • Translator

    check search.cfg

    and also the log file /var/log/kopano/search.log

    make sure the search daemon is working and check what search.log says

    It should be very self explanatory.



  • @anotherandy said in no search result on new created contacts - old contacts are found:

    hi @cmks ,
    can you give us some more details?
    Are the packages installed by subscription or did you use the packages?
    Have you checked the logfiles under /var/log/kopano/*?
    Is your search configured correctly?
    https://documentation.kopano.io/kopanocore_administrator_manual/configure_kc_components.html#configure-kopano-search
    Best regards
    Andreas

    Dear Andreas,

    we installed using the package manager with packages from a subscription. We checked the log files, in the search log there where a lot of MAPI_E_INVALID_ENTRYID messages.

    server.cfg / search.cfg were configured well.

    What we did now, before starting the complete reindex, ist running kopano-search-upgrade-findroots.py and the script fixed two entries. While reindexing there were a lot of warnings and errors in the log (see my other post). After finishing the initial index process (at 17:23:08) the log gets calm:

    2017-12-11 17:23:08,909 - index1 - WARNING - output on stderr:
    Can’t create config directory (/.w3m)!..
    2017-12-12 03:46:16,270 - index0 - WARNING - output on stderr:
    Can’t create config directory (/.w3m)!..
    2017-12-12 06:25:53,750 - index1 - WARNING - output on stderr:
    Can’t create config directory (/.w3m)!..

    What is the cause of these (/.w3m) messages?

    Regards


  • Translator

    to me it looks like there is something wrong in the installation. I haven’t seen anything like that before in the search.log files.

    Is everything else in Kopano working?

    Perhaps try removing the kopano-search packages and try installing them again?

    Also check that search.cfg has a writable path where the indices will be stored?



  • @mcostan Kopano works fine. Kopano-search creates and ongoing modifies all its files under /var/lib/kopano/search. The direcotry is owned by kopano:kopano. Searching in the WebApp is working, results as expected (since reindexing).

    search config:

    index_path = /var/lib/kopano/search/
    #run_as_user = kopano
    #run_as_group = kopano
    #pid_file = /var/run/kopano/search.pid
    #running_path = /var/lib/kopano
    limit_results = 1000
    #sslkey_file = /etc/kopano/ssl/search.pem
    #sslkey_pass = replace-with-server-cert-password
    server_bind_name = file:///var/run/kopano/search.sock
    ssl_private_key_file = /etc/kopano/search/privkey.pem
    ssl_certificate_file = /etc/kopano/search/cert.pem
    log_method = file
    #log_level = 3
    log_file = /var/log/kopano/search.log
    log_timestamp = 1
    #search_engine = xapian
    term_cache_size = 256M
    #index_exclude_properties = 007D 0064 0C1E 0075 678E 678F
    index_processes = 3
    #index_junk = yes
    suggestions = yes
    index_attachments = yes
    index_attachment_max_size = 15M

    Nothing special.

    Best regards


  • Translator

    @cmks said in no search result on new created contacts - old contacts are found:

    /var/lib/kopano/search/

    have you tried

    stopping kopano-search
    then

    rm -fr /var/lib/kopano/search/.

    and then restarting kopano-search?



  • @mcostan Sorry, I forgot to mention, since reindexing was done all contacts are found. So reindexing (and maybe running kopano-search-upgrade-findroots.py) fixed the problem for now.

    I’m still on this thread to figure out the cause why it stopped working (and of the unexpected log entries).

    Best regards


  • Translator

    perhaps you still had some indices left over from Zarafa, not sure.

    Anyway when in the past I had issues (long long time ago) the solution was to do what I said above, i.e. stop search, erase the indexes, then start again and wait for it to index them again.



  • @cmks Good to hear its working now.
    But it looks like you’re running kopano as root? You really shoudln’t ;-)
    Please mark the case as solved.
    Best regards



  • @anotherandy said in no search result on new created contacts - old contacts are found:

    @cmks Good to hear its working now.
    But it looks like you’re running kopano as root? You really shoudln’t ;-)
    Please mark the case as solved.
    Best regards

    Even if the user/group entries in all configs are commented out there seems to be a default configuration, at least on debian with subscription installation, which leads to user “kopano” and group “kopano”:

    Output of "ps -eo euser,ruser,suser,fuser,egroup,comm"
    kopano kopano kopano kopano kopano kopano-presence
    kopano kopano kopano kopano kopano kopano-server
    kopano kopano kopano kopano kopano kopano-ical
    kopano kopano kopano kopano kopano kopano-monitor
    kopano kopano kopano kopano kopano kopano-spooler
    kopano kopano kopano kopano kopano kopano-search
    kopano kopano kopano kopano kopano kopano-dagent
    kopano kopano kopano kopano kopano kopano-ical
    kopano kopano kopano kopano kopano kopano-dagent
    kopano kopano kopano kopano kopano kopano-spooler
    kopano kopano kopano kopano kopano kopano-search
    kopano kopano kopano kopano kopano kopano-search
    kopano kopano kopano kopano kopano kopano-search
    kopano kopano kopano kopano kopano kopano-search



  • @anotherandy said in no search result on new created contacts - old contacts are found:

    @cmks Good to hear its working now.
    But it looks like you’re running kopano as root? You really shoudln’t ;-)
    Please mark the case as solved.
    Best regards

    It is not really solved - we made it working again - but the cause, why indexing of new objects was stopped, is not figured out.


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