[SOLVED] Search in shared contacts shows only error and no result

[BusinessTux]

Hi at all,

if I search in Kopano DeskApp in Contacts of a shared folder I get only this error message:

My versions:
WebApp on Win7 Prof as domain member:
3.3.0.610-25.1
Kopano Core on Univention Corporate Server:
8.3.1-35

The user is configured as Delegate and can see all contacts in the shared contact folder.

If I search as the user, who shared his contacts I find one contact and one group:

Can I configure something to avoid this error?

Thanks
Ulf

[marty]

Might be an issue with findroot / findroot acls. https://jira.kopano.io/browse/KC-300
Could you verify this?

If so, better logging for this was introduced in WebApp 3.4.0
https://jira.kopano.io/browse/KW-913

Btw, please update your WebApp, latest final is 3.4.1
https://documentation.kopano.io/kopano_changelog/webapp.html#kopano-webapp-3-4-1-1061

[BusinessTux]

Hi Marty,

it sounds, that it is the same error. I will have a look on my system (in the evening), to find the script (kopano-search-upgrade-findroots.py).

The webapp is uptodate (last sunday) from configured UCS-repository. I will look if there are updates available and which repo is used.

Thanks
Ulf

[BusinessTux]

Hi Marty,

I updated my Test-UCS-Kopano-Installation from the Kopano Downloadserver (described in your wiki). Now I have WebApp Version 3.4.1.1061.

After that I shared in my test system a contact folder (with only one contact) to a second user and searched in the second user. In this test constallation there is no error. So I will update the production system after my next full vm backup.

I will report after production update.

Thanks
Ulf

[BusinessTux]

Hi Marty,

I installed the updates to 3.4.1. On first try, my webapp wasn’t there on the server (404), so I have to deinstalled and reinstalled it (via UCS Software). No I have a actually webap and the error from above is gone.
Now I have a new error :cry:

On the shared contacts I have secretary rights, so I don’t have to create subfolders. I will search, not create.

Do you have any hints for me?

Thanks
Ulf

[marty]

Did you run the findroot script?
Could you check if there are errors in the error log?

[BusinessTux]

Hi Marty,

yes, I found the script in sbin. Execution gets the following result:

root@sv001:~# /usr/sbin/kopano-search-upgrade-findroots.py
creating FINDER_ROOT for store DFF60968E7F74C2B91EDBA6F39E4BF97

After that there is no error in search of shared contacts folder. Perfect.

How I can find out which user belongs to the store id? The id isn’t listed in --list-orphan and --details of a user doesn’t list the store id. I don’t found any option for list stores in man kopano-admin.

Thanks
Ulf

[marty]

Hi Ulf,

Try:

kopano.store('DFF60968E7F74C2B91EDBA6F39E4BF97').user

Btw, moving this topic to kopano-core thread.

[BusinessTux]

Hi Marty,

it looks like a programming command. Do I have to execute it in a python script or on linux bash?

Btw, at the moment I have no access to the system to test it.

Thanks
Ulf

[marty]

You should use python-kopano :)

[BusinessTux]

I’ve tried the following:

root@sv001:~# python
Python 2.7.9 (default, Jun 29 2016, 13:08:31)
[GCC 4.9.2] on linux2
Type "help", "copyright", "credits" or "license" for more information.
>>> import kopano
>>> user = kopano.store('DFF60968E7F74C2B91EDBA6F39E4BF97').user
>>> str(user)
'None'
>>>
root@sv001:~#

So I tried

root@sv001:~# python
Python 2.7.9 (default, Jun 29 2016, 13:08:31)
[GCC 4.9.2] on linux2
Type "help", "copyright", "credits" or "license" for more information.
>>> import kopano
>>> name = kopano.store('DFF60968E7F74C2B91EDBA6F39E4BF97').name
>>> str(name)
'public'
>>>
root@sv001:~#

Thanks for the hints.
Ulf