Tasks / marked emails not showing up in outlook

Hello together,
hope this is the right place for my question. We are using zarafa 7.1.9-44333 and outlook 2010.

One (1) user has a problem since a view days. Nothing special changes on this machine. Outlook does not show the marked emails or tasks on the main page right bottom anymore. Please see the screenshot.

0_1511950754851_zarafa_outlook_tasks_error.jpg

What we have tried yet:

  • New outlook profile
  • New userprofile
  • Other pc with new user- and outlook profile
  • zarafa-fsck -u username

Regarding to this tests we think the problem must be at server side. The next/last step what we would try is to delete users store and recreate. But before we do this, i would like to ask here for any other suggestions.

Thanks a lot
Frank

Hello @fwFrankM,

you can try to unhook his store, open outlook for creating another store.
colse outlook.
unhook the temp store
hook the original store
and open outlook.

i had some troubles that was fixed this way, think its worth a try

coffee_is_life

CentOS 7.4.1708
Mariadb-5.5.56-2
KC 8.5.4.0-9.1
WebApp 3.4.5.1202-47.1 external Server - TCP-Socket
Z-Push 2.3.9+0-90.1
PHP-MAPI 8.5.4.0-9.1
PHP 5.6.25 with Zend OPcache v7.0.6-dev
DeskApp 1.5.0
Outlook 2016(64bit) KOE 1.6.282
Outlook 2010 -Zarafa 7.2.6

Hello coffee_is_life,

sorry for the delay.
I tried your suggestion but without success.

I could fix the problem now with a new store. Have made a backup to pst, removed the store, create a new store and restored the backup from pst.
Then i created a new outlook profile, because outlook still shows the old store. It’s a online connection, looks like outlook cached it.

Now the user is happy again ;-)

Thanks!

Best regards
Frank

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