Tasks / marked emails not showing up in outlook



  • Hello together,
    hope this is the right place for my question. We are using zarafa 7.1.9-44333 and outlook 2010.

    One (1) user has a problem since a view days. Nothing special changes on this machine. Outlook does not show the marked emails or tasks on the main page right bottom anymore. Please see the screenshot.

    0_1511950754851_zarafa_outlook_tasks_error.jpg

    What we have tried yet:

    • New outlook profile
    • New userprofile
    • Other pc with new user- and outlook profile
    • zarafa-fsck -u username

    Regarding to this tests we think the problem must be at server side. The next/last step what we would try is to delete users store and recreate. But before we do this, i would like to ask here for any other suggestions.

    Thanks a lot
    Frank



  • Hello @fwFrankM,

    you can try to unhook his store, open outlook for creating another store.
    colse outlook.
    unhook the temp store
    hook the original store
    and open outlook.

    i had some troubles that was fixed this way, think its worth a try

    coffee_is_life



  • Hello coffee_is_life,

    sorry for the delay.
    I tried your suggestion but without success.

    I could fix the problem now with a new store. Have made a backup to pst, removed the store, create a new store and restored the backup from pst.
    Then i created a new outlook profile, because outlook still shows the old store. It’s a online connection, looks like outlook cached it.

    Now the user is happy again ;-)

    Thanks!

    Best regards
    Frank


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