dagent.log error cant send mails via dagent



  • Hello Forum,

    today we got a problem with sending mails via dagent (programms connected via postfix directly still sending)
    foun d this error 2 minutes before the first employee tells us he cant send mails:

    Tue Nov  7 10:16:58 2017: [info   ] [10451] Rule Forward matches
    Tue Nov  7 10:16:58 2017: [info   ] [10451] K-1901: proc_fwd_allowed: "<our-domain>" whitelist match on "*"
    Tue Nov  7 10:16:58 2017: [error  ] [10451] Rule Forward: FORWARD Unable to send forward message: Unknown error code (27ad5290)
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] ----------------------------------------------------------------------
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Fatal error detected. Please report all following information.
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Application kopano-dagent version: 8.4.2.0
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] OS: Linux, release: 3.10.0-693.2.2.el7.x86_64, version: #1 SMP Tue Sep 12 22:26:13 UTC 2017, hardware: x86_64
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Thread name: kopano-dagent
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Peak RSS: 20304
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Pid 10451 caught SIGABRT (6), out of memory or unhandled exception, traceback:
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Backtrace:
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #0. /lib64/libkcutil.so.0(+0x29b40) [0x7fd23478ab40]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #1. /lib64/libkcutil.so.0(+0x22a0f) [0x7fd234783a0f]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #2. /lib64/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1d0) [0x7fd234783d80]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #3. /lib64/libpthread.so.0(+0xf5e0) [0x7fd23104c5e0]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #4. /lib64/libc.so.6(gsignal+0x37) [0x7fd22faa41f7]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #5. /lib64/libc.so.6(abort+0x148) [0x7fd22faa58e8]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #6. /lib64/libstdc++.so.6(_ZN9__gnu_cxx27__verbose_terminate_handlerEv+0x165) [0x7fd2303aaac5]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #7. /lib64/libstdc++.so.6(+0x5ea36) [0x7fd2303a8a36]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #8. /lib64/libstdc++.so.6(+0x5ea63) [0x7fd2303a8a63]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #9. /lib64/libstdc++.so.6(+0x5f5cf) [0x7fd2303a95cf]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #10. /usr/sbin/kopano-dagent() [0x42b19a]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #11. /usr/sbin/kopano-dagent() [0x414176]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #12. /usr/sbin/kopano-dagent() [0x4160b5]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #13. /usr/sbin/kopano-dagent() [0x417dee]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #14. /usr/sbin/kopano-dagent() [0x418c10]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #15. /usr/sbin/kopano-dagent() [0x41ab84]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #16. /lib64/libkcutil.so.0(_ZN2KC18unix_fork_functionEPFPvS0_ES0_iPi+0x6e) [0x7fd2347887ee]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #17. /usr/sbin/kopano-dagent() [0x40c190]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #18. /lib64/libc.so.6(__libc_start_main+0xf5) [0x7fd22fa90c05]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] #19. /usr/sbin/kopano-dagent() [0x40d2bf]
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Signal errno: Success, signal code: -6
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Sender pid: 10451, sender uid: 0, si_status: 0
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] Signal value: 0, faulting address: 0x28d3
    Tue Nov  7 10:16:58 2017: [crit   ] [10451] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
    
    

    //EDIT: just checked for rules of user “mailarchiv” (python kopano-rules.py --user mailarchiv --list)
    nothing exists, so why does kopano want to use a “FORWARD”-rule?
    Ram was used to 78%

    All Versions etc are in my signature

    dagent still deliver incoming mails to inboxes but wont accept sending mails

    coffee_is_life


  • Kopano

    Hello @coffee_is_life ,

    the dagent is not sending mail, but merely delivering them (into their respective mailbox). The only exception to this may be rules that forward messages (because rules are parsed before delivery). The spooler is the process that is sending out mails.



  • sadly the spooler just stopped sending, logs didnt go on:

    Tue Nov  7 10:07:38 2017: [info   ] [ 8566] * Loading plugins started
    Tue Nov  7 10:07:38 2017: [info   ] [ 8566] ** Checking plugins in /var/lib/kopano/spooler/plugins
    Tue Nov  7 10:07:38 2017: [info   ] [ 8566] * Loading plugins done
    Tue Nov  7 10:07:38 2017: [info   ] [ 8566] Sending e-mail for user abergen, size: 11342
    Tue Nov  7 10:07:38 2017: [info   ] [ 8566] * PreSending processing started
    Tue Nov  7 10:07:38 2017: [info   ] [ 8566] * PreSending processing done
    Tue Nov  7 10:07:38 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:07:38 2017: [info   ] [25829] Spooler process started on PID 8570
    Tue Nov  7 10:07:38 2017: [info   ] [ 8570] * Loading plugins started
    Tue Nov  7 10:07:38 2017: [info   ] [ 8570] ** Checking plugins in /var/lib/kopano/spooler/plugins
    Tue Nov  7 10:07:38 2017: [info   ] [ 8570] * Loading plugins done
    Tue Nov  7 10:07:38 2017: [info   ] [ 8570] Sending e-mail for user fkarp, size: 226082
    Tue Nov  7 10:07:38 2017: [info   ] [ 8570] * PreSending processing started
    Tue Nov  7 10:07:38 2017: [info   ] [ 8570] * PreSending processing done              
    
    < here is the break, but it just stops logging > - no messages between this entrys
    
    Tue Nov  7 10:51:17 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:51:17 2017: [info   ] [  847] Logger process started on pid 910
    Tue Nov  7 10:51:17 2017: [ notice] [  847] Starting kopano-spooler version 8.4.2.0 (pid 847)
    Tue Nov  7 10:51:17 2017: [error  ] [  847] gsoap connect: ()
    Tue Nov  7 10:51:17 2017: [error  ] [  847] M4LMsgServiceAdmin::ConfigureMsgService() MSGServiceEntry failed 80040115: network error
    Tue Nov  7 10:51:17 2017: [crit   ] [  847] CreateProfileTemp(): ConfigureMsgService failed 80040115: network error
    Tue Nov  7 10:51:17 2017: [warning] [  847] CreateProfileTemp failed: 80040115: network error
    Tue Nov  7 10:51:17 2017: [error  ] [  847] Unable to open admin session. Error 0x80040115
    Tue Nov  7 10:51:17 2017: [warning] [  847] Server connection lost. Reconnecting in 3 seconds...
    Tue Nov  7 10:51:20 2017: [error  ] [  847] gsoap connect: ()
    Tue Nov  7 10:51:20 2017: [error  ] [  847] M4LMsgServiceAdmin::ConfigureMsgService() MSGServiceEntry failed 80040115: network error
    Tue Nov  7 10:51:20 2017: [crit   ] [  847] CreateProfileTemp(): ConfigureMsgService failed 80040115: network error
    Tue Nov  7 10:51:20 2017: [warning] [  847] CreateProfileTemp failed: 80040115: network error
    Tue Nov  7 10:51:20 2017: [error  ] [  847] Unable to open admin session. Error 0x80040115
    Tue Nov  7 10:52:03 2017: [info   ] [  847] Connection to storage server succeeded after 2 retries
    Tue Nov  7 10:52:03 2017: [info   ] [  847] Spooler process started on PID 2240
    Tue Nov  7 10:52:03 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:52:04 2017: [info   ] [  847] Spooler process started on PID 2243
    Tue Nov  7 10:52:04 2017: [info   ] [  847] Spooler process started on PID 2244
    Tue Nov  7 10:52:04 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:52:05 2017: [info   ] [  847] Spooler process started on PID 2247
    Tue Nov  7 10:52:05 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:52:05 2017: [info   ] [  847] Spooler process started on PID 2250
    Tue Nov  7 10:52:05 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:52:05 2017: [info   ] [  847] Spooler process started on PID 2251
    Tue Nov  7 10:52:06 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:52:06 2017: [info   ] [  847] Spooler process started on PID 2254
    Tue Nov  7 10:52:06 2017: [info   ] [  847] Spooler process started on PID 2257
    Tue Nov  7 10:52:06 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:52:06 2017: [info   ] [  847] Spooler process started on PID 2258
    Tue Nov  7 10:52:06 2017: [notice ] Coredumps are disabled via configuration file.
    Tue Nov  7 10:52:06 2017: [info   ] [  847] Spooler process started on PID 2262
    Tue Nov  7 10:52:06 2017: [info   ] [ 2240] * Loading plugins started
    Tue Nov  7 10:52:06 2017: [info   ] [ 2240] ** Checking plugins in /var/lib/kopano/spooler/plugins
    

    checked messages.log and found following:

    Nov  7 10:51:15 pwmail002 systemd: [/usr/lib/systemd/system/kopano-dagent.service.d/scl.conf:3] Unknown lvalue 'Envirnoment' in section 'Service'
    
    
    /usr/lib/systemd/system/kopano-dagent.service.d/scl.conf:
    [Service]
    Environment=X_SCLS=rh-php56
    Envirnoment=LD_LIBRARY_PATH=/opt/rh/rh-php56/root/usr/lib64
    Environment=PATH=/usr/local/sbin:/usr/local/bin:/opt/rh/rh-php56/root/usr/sbin:/opt/rh/rh-php56/root/usr/bin:/usr/sbin:/usr/bin
    
    

    i think some typos in environment can cause some failures - can i just adjust this varname?

    coffee_is_life


  • Kopano

    Hi @coffee_is_life ,

    a 8.4.3 release has been pushed that should fix this.



  • Hello @fbartels,

    i updated to 8.4.3 but got some new problems:

    Since i restored a vmware-snapshot i cant deliver the whole traceback, but i know which error was there:

    After upgrading kopano-server started, loaded searchfolders and than got the following error, leading to a traceback and KC stopped.
    Error:

    plugin libkcserver-ldap.so has not the same version as the KC-Server
    

    Upgrade process:
    stopping postfix
    stopping all kopano-services
    create vmware-snapshot

    yum --nogpgcheck update kopano*

    ==============================================================================================================================================================================================================================================
     Package                                                            Arch                                               Version                                                  Paketquelle                                             Größe
    ==============================================================================================================================================================================================================================================
    Aktualisieren:
     kopano-backup                                                      x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                              37 k
     kopano-client                                                      x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             378 k
     kopano-common                                                      x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                              24 k
     kopano-contacts                                                    x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                              43 k
     kopano-dagent                                                      x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             143 k
     kopano-gateway                                                     x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             147 k
     kopano-ical                                                        x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             116 k
     kopano-lang                                                        x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             141 k
     kopano-monitor                                                     x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                              43 k
     kopano-presence                                                    x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                              20 k
     kopano-search                                                      x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                              47 k
     kopano-server                                                      x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             292 k
     kopano-server-packages                                             x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             8.4 k
     kopano-spooler                                                     x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                              92 k
     kopano-utils                                                       x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             176 k
    Aktualisiert für Abhängigkeiten:
     php-mapi                                                           x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             189 k
     python-mapi                                                        x86_64                                             8.4.3.4-12.1                                             Kopano-Core                                             344 k
    
    Transaktionsübersicht
    ==============================================================================================================================================================================================================================================
    

    installed the packages and …
    …started kopano-server
    …started dagent
    …started search
    tailf /var/log/kopano/search.log -> coudnt connect to server.sock
    check for kopano-server -> failed with the leading error

    coffee_is_life



  • sooo,

    cloned my vm, updated kopano via same way (yum update kopano*)

    aaand got the same error when starting, but this time i can post the whole traceback:

    Thu Nov  9 19:02:22 2017: [info   ] Using epoll events
    Thu Nov  9 19:02:22 2017: [notice ] Listening for TCP connections on port 236
    Thu Nov  9 19:02:22 2017: [error  ] Coredumps will not be generated: kopano-server requires the fs.suid_dumpable sysctl to contain the value 2, not 0.
    Thu Nov  9 19:02:22 2017: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
    Thu Nov  9 19:02:22 2017: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
    Thu Nov  9 19:02:22 2017: [notice ] Connection to database 'zarafa' succeeded
    Thu Nov  9 19:02:24 2017: [notice ] Querying database for searchfolders. This may take a while.
    Thu Nov  9 19:02:26 2017: [notice ] Loading search folders.
    Thu Nov  9 19:02:41 2017: [notice ] Done loading search folders.
    Thu Nov  9 19:02:41 2017: [notice ] Startup succeeded on pid 2233
    Thu Nov  9 19:03:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:03:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:03:01 2017: [crit   ] Unable to instantiate user plugin
    Thu Nov  9 19:03:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:03:01 2017: [crit   ] Unable to instantiate user plugin
    Thu Nov  9 19:03:01 2017: [crit   ] Unable to instantiate user plugin
    Thu Nov  9 19:03:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:03:01 2017: [crit   ] Unable to instantiate user plugin
    Thu Nov  9 19:03:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:03:01 2017: [crit   ] Unable to instantiate user plugin
    Thu Nov  9 19:03:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:03:01 2017: [crit   ] Unable to instantiate user plugin
    Thu Nov  9 19:04:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:04:01 2017: [crit   ] Unable to instantiate user plugin
    Thu Nov  9 19:04:01 2017: [crit   ] Version of the plugin "libkcserver-ldap.so" is not the same for the server. Expected 0x80420000 (8.4.2.0), plugin 0x80430004
    Thu Nov  9 19:04:01 2017: [crit   ] ----------------------------------------------------------------------
    
    

    furthermore i’ve installed 8.4.3.4-12 on a fresh server and there it works… so the update routine went wrong, new install routine is fine!

    i will try to just copy this plugin from my fresh installation to my clone and will post the result here (i dont think it works because the expected result of version is 8.4.2.0, so i think the internal query is wrong)

    (btw the database is called zarafa, because we’ve migrated from zarafa way earlier and just didnt renamed the db :) )

    coffee_is_life


Log in to reply
 

Looks like your connection to Kopano Community Forum was lost, please wait while we try to reconnect.