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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Empty subject for some mails after 2.3.8 update

    Z-Push when using Kopano
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    • A Former User
      A Former User last edited by

      Hi,

      after updating to z-push 2.3.8 some mails arrive on iPhone with empty subject. Most of this mails came from German Kopano support and contains one or more “Umlaute” in subject.

      Please see this iOS 10.3.3 screen shot:
      0_1506758939502_z-push_error.PNG
      Missing subject marked with red arrow.

      I see this issue only with z-push. Viewing the mails with WebApp, subject is OK.

      Environment: iOS 10.3.3 or iOS 11.0.1, Kopano core: 8.3.4, SLES 12 SP2.

      German Kopano support is unable to duplicate this issue.

      Any ideas how to solve this issue?

      Walter

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @Guest last edited by

        Hello @walterhof ,

        Can you provide a xbxml log of when such an email is synced to the mobile device?

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • A Former User
          A Former User last edited by

          Felix,

          open incident [KS-38796] contains a WBXML-log.

          Walter

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @Guest last edited by

            Hi @walterhof ,

            Then why are you posting here, when you already have a support ticket open?

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
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