Kopano on UCS: Changing e-mail address deletes e-mails?



  • Hi,

    we are replaced an Exchange 2003 with kopano 8.3.1 on a UCS 4.2.1.
    After we added the users and their e-mail addresses, migrated their emails to the new server, one of the users told us, that we had assigned the wrong e-mail address: Instead of NAME@domain.com it should be contact@domain.com.

    When we did that, ALL e-mails of this account disappeared! Switching back to the old address did not return the emails.

    My question now is, whether this is an expected behaviour or a bug? And is there a chance to somehow restore the emails? kopano-admin --list-orphans does not list an old/deleted account.

    Thanks for any hints and comments,

    Stefan


  • Kopano

    Hi @smguenther ,

    for urgent matters I can only recommend to contact our support instead of the forum (just saw your post since I was responding to some other questions here).

    But no, this is not expected behaviour. Changing the email address will not change the mails you see in your store.



  • Hi fbartels,

    what other information maybe helpful for the support?

    Stefan


  • Kopano

    Hi @smguenther ,
    i could think if the ldap configuration. but maybe a remote session will be needed.


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