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    gateway error message M4LMAPISession::OpenEntry() cbEntryId too small

    Kopano Groupware Core
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    • bringha
      bringha last edited by

      Hello together,

      Since a couple of days, my gateway.log fills increasingly with the following error message:

      Fri Aug  4 10:45:31 2017: [error  ] [ 1638] M4LMAPISession::OpenEntry() cbEntryId too small
      Fri Aug  4 10:50:32 2017: [error  ] [ 1636] M4LMAPISession::OpenEntry() cbEntryId too small
      Fri Aug  4 10:55:32 2017: [error  ] [ 1638] M4LMAPISession::OpenEntry() cbEntryId too small
      Fri Aug  4 10:55:35 2017: [error  ] [ 1636] M4LMAPISession::OpenEntry() cbEntryId too small
      Fri Aug  4 11:00:32 2017: [error  ] [ 1638] M4LMAPISession::OpenEntry() cbEntryId too small
      Fri Aug  4 11:00:35 2017: [error  ] [ 1636] M4LMAPISession::OpenEntry() cbEntryId too small
      

      Is this relevant/need to fix?

      Any ideas how?

      I am looking forward to your reply

      Br br

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @bringha last edited by

        Hello @bringha ,

        additional information are required to give you a response with some actual substance.

        • Which version are you running now?
        • Did these error message start around an upgrade?
        • which version have you been running before?
        • Does is only affect a certain user?
        • Are more information in the log if you raise the loglevel?

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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        • bringha
          bringha last edited by

          Hello Felix

          • Which version are you running now?
            8,4,0,1103

          • Did these error message start around an upgrade?
            One week after seemless running and after I have created public store

          • which version have you been running before?
            8,3

          • Does is only affect a certain user?
            I don’t really know: The one user is blocked due to the other reason, and I can not see in the logs that this is related to a user

          • Are more information in the log if you raise the loglevel?
            Loglevel is currently 5, will bring it to 6

          Br br

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @bringha last edited by

            @bringha said in gateway error message M4LMAPISession::OpenEntry() cbEntryId too small:

            which version have you been running before?
            8,3

            this is a really useless piece of information. please give the exact old version or even try if a rollback fixes the issue for you.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

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            • bringha
              bringha last edited by bringha

              OK, then 8,3,0,718 is the old version, Ran since Feb without any issue

              As I use it currently towards productive use, roll back would be the last resort.

              I would prefer to get some hints how to analyze further.

              Br br

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @bringha last edited by

                Ok, but since the errors started quite a while after the upgrade I wouldn’t say those events are connected.

                Since your 8.4 is already a bit older I would recommend updating to the latest version and try again. maybe remove the imap account from your client and add it again, so its freshly synced.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

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