Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
As a matter of interest, in what sense is 16.04 LTS not supported?
In the sense that Canonical, the vendor behind Ubuntu, does not fully support it. Those words are straight from Canonical support - LTS is just a moniker, not a guarantee. They do patch those versions longer, but stability support and OS problems are not fixed in LTS and you must stay on the current release to be able to get full, production level support from Canonical. So we don’t consider Ubuntu 16.04 a valid installation target for production use as Canonical does not. If they don’t, we sure don’t.
Nothing wrong with offering LTS packages too, lots of customers (normally because they don’t know how LTS works in the Ubuntu world) want that. That’s fine. And we’d be perfectly happy with just CentOS, if that install worked. We don’t prefer Ubuntu, but don’t have an issue with it either, as long as it is the supported version.
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OK. Well if you need proper support and you prefer RHEL, Kopano offer repositories for RHEL (among others) which work fine. As with any other professionally supported software, in order to get the support (and the use of the repositories) there is a fee but it is very reasonable in my opinion.
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
OK. Well if you need proper support and you prefer RHEL, Kopano offer repositories for RHEL (among others) which work fine. As with any other professionally supported software, in order to get the support (and the use of the repositories) there is a fee but it is very reasonable in my opinion.
We need a properly supported OS. If the answer here is “if you want it to work, pay” then I’ll accept that you are telling me that Kopano doesn’t work and I should move on. We were evaluating it and the installations have not worked on any acceptable OS.
I see that I am barking up the wrong tree. All I wanted to know what how or if it worked. I get the impression that it does not.
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I assumed that since you say you need proper enterprise support you must mean proper enterprise support! Such a thing doesn’t exist for free. If you want enterprise support for free, I cannot think of any software at all in any category which will provide this for free.
Personally we have always paid for Zarafa/Kopano because we also need proper enterprise support.
If by ‘enterpise support’ you mean free software without enterprise support, then the community edition fits the bill. If you are unable to install it properly, then the Zarafa/Kopano forums are usually helpful. However, in your post here, you are obviously not going to get any help installing software that is clearly built for Ubuntu 16.04 on 16.10.
Hopefully someone will be able to help on your other post about the missing dependancy on Centos.
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
As with any other professionally supported software, in order to get the support (and the use of the repositories) there is a fee but it is very reasonable in my opinion.
Not looking for professional support, just a production ready open source product. Happy to not have paid support, happy to not get the repos. But if you are saying Kopano is not production ready and you have to pay to get a working version, that seems to jive with what I had seen. Was hoping it was more than that. We were auditioning it at the request of a community member here to see how it stacked up against the competition. I think your assessment explains why we were looking for the wrong thing here.
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You appear to be taking inferences where clearly there isn’t one. You keep changing your mind about what you are after. You apppear to want everything for nothing. I suspect Kopano won’t be too upset if you go elsewhere!
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
You appear to be taking inferences where clearly there isn’t one. You keep changing your mind about what you are after. You apppear to want everything for nothing. I suspect Kopano won’t be too upset if you go elsewhere!
I’m looking for the product to work, so you are saying that that is a rude thing to expect? I changed nothing, I’ve been crystal clear what I am after. And the only responses in this community are either “switch to a different OS… oh and that one doesn’t work either, so switch back” or “pay up, this product doesn’t work unless you pay.”
Message received, totally clear. This is an intentionally broken open source product to pressure people into paying for installation support. Got it. No more needs to be said.
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Thank you for thoroughly proving my point! :-)
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@fbartels said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
@scottalanmiller said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
We certainly want proper support, which is why I’m looking at CentOS 7 and Ubuntu 16.10.
But 16.10 is no long term support version, thats why I would not classify systems using it as “proper support”.
Ubuntu doesn’t offer any long term support version, only versions with that name. The current version is the only fully supported version. If you use Ubuntu, you give up the long term support mindset of RHEL and SLES, it’s just part of being in that ecosystem.
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@fbartels said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
@scottalanmiller said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
Ubuntu 16.10 is the only currently, fully supported version of Ubuntu (LTS is not full support nor current) and we are getting these errors:
I don’t get what you are trying to say. Ubuntu 16.10 is for us no officially supported distribution. You can find officially supported distributions at https://documentation.kopano.io/support_lifecycle_policy/linux_support_lifecycle.html#linux-distributions-support-in-general
But the officially supported ones didn’t work. We turned to Ubuntu when the CentOS install failed. We are very aware of the support matrix and tried to follow it. No one has had ANY input on that thread:
https://forum.kopano.io/topic/47/kopano-core-install-fails-on-centos-7-due-to-missing-package
Everyone is quick to try to push for support payments, or to berate me for attempting to find a work around. But no one is actually willing to help. Patrick made it clear… Kopano is “pay up or get out.”
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And yet again! I didn’t say that. I said for professional enterprise support you obviously need to pay - name me one comany that provide pro enterprise support for free?! (i.e. instantly telephone support, remote access support etc). You can’t expect instant answers for free. You posted about two hours ago - give people a chance to respond! It’s Community forum - most people are probably at work at this hour.
You said you wanted enterprise support - then you said you didn’t. And now you are again damanding instant answers to a problem you are having! You might have more luck if you stop trying to put words into people’s mouths, trying to shove your unusual opinion of what ‘supported’ means into everyone else and generally barging in like a bull in a china shop damanding people instantly help you for free!
In another genuine attempt to help you, if you want actual pro enterprise support and tested binaries (among other things like offical repository support etc), these are available for a fee. The free community edition is the latest code with the latest features and as a result sometimes there are bugs. The free community edition is used by many people and when they have problems, they politely post in here or the Zarafa forum and they get helped. Not always instantly and not always fully successful on the first try - there is no reason to expect that. Most people have no problems with it and it works as expected.
Please stop trying to tell everyone that because you are unable to get it to work it must mean it doesn’t work for anyone ever! If you can’t get any of the distributions working then it likely something you are doing, not a problem with the software.
In the end though, maybe Kopano isn’t what you are after. If that is the case, there is no need to be insulting about it. If you just tell everyone it is rubbish or not ready, don’t be too surprised if you don’t get instantly helped.
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Indeed I am a Kopano community user and I have always been happy.
I do my best to help the community and Kopano in the (rare) occasions I find bugs I have found both Kopano and the community always extremely helpful and I have today no reported issues.
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
And yet again! I didn’t say that. I said for professional enterprise support you obviously need to pay - name me one comany that provide pro enterprise support for free?!
I didn’t ask for support, I want a supported OS. Meaning an OS that Kopano has a working install for (that is an enterprise product.) Instead of being helpful and pointing to how Kopano can be installed, you just keep pushing for me to pay for support for something that doesn’t even install.
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
You posted about two hours ago - give people a chance to respond! It’s Community forum - most people are probably at work at this hour.
And in two hours there have been plenty of unhelpful responses about how I’m so wrong to not be paying for support, how I’m using the wrong OS or whatever and zero responses of someone actually interested in fixing the installation issues. I had no expectation of a fast response, but I got them. They were just unhelpful and unfriendly. Telling me to use “a different OS” no matter what I choose, is not someone helping. Arguing that if I want a solid OS to install on that I’d better pay is just rude. If you have nothing helpful or nice to say, why keep posting? You aren’t helping me, nor are you making the community look good.
Telling people to pay up if they want help when I’m just looking for the most casual community support I would get from any other community, including other communities about Kopano, is a bit ridiculous and tells me loads about how little you think of the product. You’ve made your opinion clear and are making me feel that it was really good that we tested out the community.
Other communities had more discussion about Kopano than it appears Kopano has had ever. Asking the Kopano community to be the top community for Kopano issues, I am shocked, was too much of an expectation as well.
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I’m very sure that you are the only person who thinks I’m pushing you into buying support. I’m merely telling you that it is available and pointing out that if you want instant answers, you can’t expect that from a community forum. If you are polite, no doubt when people have a chance, they will look into your problem and help you.
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@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
Indeed I am a Kopano community user and I have always been happy.
I do my best to help the community and Kopano in the (rare) occasions I find bugs I have found both Kopano and the community always extremely helpful and I have today no reported issues.
@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
I do my best to help the community and Kopano in the (rare) occasions I find bugs I have found both Kopano and the community always extremely helpful and I have today no reported issues.
To be fair, if you look through the community history, there is essentially no activity. We’ve had so many more posts on ML about Kopano today and in this thread today than Kopano has ever had before. If you look through the threads for support, there isn’t much good or bad, there just isn’t much there.
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I think your behaviour as set out in my previous post fully explains the treatment you have received here. And yet again you are putting words into my mouth. You are deluding nobody but yourself. And I bet that no forum will give you instant answers especially if you are as rude there are you are in here. I note that you are being equally rude and disingenuous elsewhere and surprise surprise you didn’t make any progress there either!!
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Trust me, when I needed help, I got it either from the zarafa (now kopano) forums or from zarafa/kopano directly. They have been the most helpful people I ever had to deal with.
I think you should tone down your attitude a little and perhaps you will see people actually helping you.
If you go around telling everyone off, the least you will find is someone who is interested or actually wanting to spend their precious time to help you.
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@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
Trust me, when I needed help, I got it either from the zarafa (now kopano) forums or from zarafa/kopano directly. They have been the most helpful people I ever had to deal with.
I think you should tone down your attitude a little and perhaps you will see people actually helping you.
If you go around telling everyone off, the least you will find is someone who is interested or actually wanting to spend their precious time to help you.
I’m sorry if my attitude comes across incorrectly. I thought that I asked very simple questions and only expected some helpful guidance. If you look at my questions, my key questions were…
- I tried CentOS as the docs suggest, the install doesn’t work (no one has responded about this.)
- I then tried Ubuntu 16.10 (current, supported by Canonical) and it didn’t work. Wasn’t expecting them too, was just hopeful that Ubuntu was supported but not mentioned (16.04 wasn’t in the docs till this morning, by the way) - so I posted about that too… but the response was just that I should be on CentOS 7… which we already knew didn’t work.
- I posted about needing help finding the distro that would work and would meet standard production criteria.
- I posted about an Ubuntu 16.04 issue, and that was corrected. But we won’t run that in production, so that was just us being helpful.
I tried posting for normal assistance but kept getting a run around, told to do something else ignoring that those things didn’t work or suggestions that I should be paying if I wanted things to work. How would it be expected that my responses should sound? Not one actually helpful thing has been recommended yet that I’ve seen. I understand that that might take some time, but I didn’t ask it to be any faster.
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@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
If you go around telling everyone off, the least you will find is someone who is interested or actually wanting to spend their precious time to help you.
Just to be clear, I have found the responses to be 100% helpful, just not in the way that Kopano would want. The only reason that I took the time to post here was at your request to test out the quality of the community and its responses. That was far more important at this stage than getting a working install up and running (which we have, just not on an OS we are comfortable with.)
