I am trying to configure a mailbox with an out of office reply.
In this instance, I am trying to get it to reply to a ticketing system. However the dagent logs are throwing up the following error:
Fri Jul 14 16:38:45 2017: [debug ]  Target user has OOF active
Fri Jul 14 16:38:45 2017: [debug ]  Avoiding OOF reply to an automated message.
I can understand the logic in this setup to avoid an infinite loop of messages, but in this instance being able to respond to these automated messages would be very useful as it would allow me to update ticket users and ask them to raise new tickets.
Is there a way I can do 1 or more of the following?
- Permit out of office replies to automated messages? If so, where would this be configured?
- Configure how the out of office determines what an automated message is and configure it?
- Whitelist the email address I am trying to respond to with out of office?
Any/all of these would probably be useful for what I am trying to achieve.
Many thanks in advance.