Installs Failing on Key Enterprise Platforms

scottalanmiller

Attempting to follow the documentation for installing the latest versions on both CentOS 7 and Ubuntu 16.10, the latest supported releases of the two key platforms today (Ubuntu LTS is not fully supports once it is not current - that is direct from Canonical support, please don’t point me to out of date releases, I know that no one has yet, but we know that the install works there but we don’t consider that a valid release method as Canonical will not stand behind it) and on both the recommended installation methods fail.

Major discussion here:

https://mangolassi.it/topic/12104/finding-the-best-open-source-email-solutions

I’ll post separately for each issue as they are different. Thanks.

scottalanmiller

What supported, enterprise class Linux (or BSD) platform is tested and recommended? We’d be happiest with CentOS 7, but would suffice with Ubuntu 16.10, FreeBSD 11. Suse distros are wonderful and we love them, but none of our cloud hosts provide them.

Thanks

mcostan

Yes the second posting is fine, the first one was Ubuntu specific.

fbartels

@scottalanmiller like said in https://forum.kopano.io/topic/46/kopano-core-install-fails-on-ubuntu-16-10-due-to-dependencies/3 please refer to https://documentation.kopano.io/support_lifecycle_policy/linux_support_lifecycle.html#linux-distributions-support-in-general for officially supported distributions.

scottalanmiller

@fbartels said in Installs Failing on Key Enterprise Platforms:

@scottalanmiller like said in https://forum.kopano.io/topic/46/kopano-core-install-fails-on-ubuntu-16-10-due-to-dependencies/3 please refer to https://documentation.kopano.io/support_lifecycle_policy/linux_support_lifecycle.html#linux-distributions-support-in-general for officially supported distributions.

Yes, and we can’t get the ones that overlap to work :)

Current Fedora and OpenSuse are not even available at the limited level. Really, CentOS 7 / RHEL 7 is the primary target here as it is the only fully current version that is available from most hosts. I’d love to be on Suse, but as almost none of the cloud hosts offer it, it’s not really viable for us at this time.

fbartels

@scottalanmiller said in Installs Failing on Key Enterprise Platforms:

CentOS 7 / RHEL 7 is the primary target here as it is the only fully current version that is available from most hosts.

what you’re writing does not make much sense. What hosts? What is your goal?

scottalanmiller

@fbartels said in Installs Failing on Key Enterprise Platforms:

@scottalanmiller said in Installs Failing on Key Enterprise Platforms:

CentOS 7 / RHEL 7 is the primary target here as it is the only fully current version that is available from most hosts.

what you’re writing does not make much sense. What hosts? What is your goal?

Hosts like Digital Ocean, Vultr, Linode, etc. Our goal is…

Test Kopano vs alternatives
Test for use in a production environment
- Which means production, vendor supported OS base
- Also that the installation is official (not PAID support) from Kopano
- That the installation is repeatable, working and intended (Kopano expected it to work)
To find out if the community is good and responsive and helps fix issues or throws people under the bus
To be able to deploy to the majority of common cloud computing hosting environments without needing an ISO load
And if all of the above (which all competitors we considered passed no issue) to test if the product is competitive with alternatives.

Only looking for the most minimum level of stability and production readiness that you would ask of any software that you intend to use. I’m flabbergasted that people have been questioning these things. I really don’t know how to explain it differently.

Of all of the questions that I asked, they all ended with “use a different OS” or pay up to get it to work… except the only question that I posted where it was the official everything, by the book that didn’t work, everyone was silent even when the other threads pointed me to do just that. And it is where we started, we only tested Ubuntu 16.10, for example, in the hopes that the supported OS list was out of date and giving Kopano the benefit of the doubt. We started by following the docs to the T, using the OS that people have been pointing me to and so forth.

And when I post that that doesn’t work, no responses.

scottalanmiller

If the tests were successful, the end goal is that we are selecting a product for our production email system. Paid or unpaid, that’s a separate decision. But we would never consider paying for support if the open source product doesn’t work. That’s not that we would pay for support, but it is certainly not out of consideration, we pay for our current email system (Office 365.) We have decided that we need to move away from that and have been testing out several other products. This is the first one that we had issues with and one of the community members asked that we not give up but post here so that the community could help and we could see how great Kopano was. So I decided to give the community a shot.

scottalanmiller

A key consideration, of course, is that going with an alternative we can get a production OS with a working, rock solid, well documented email system installation with a long track record of support and no “pay for the working version” issues. That’s a really big deal for having faith in something that we need to be reliable. We know that we don’t have to pay for support with the alternative(s) so needing support just to get access to a working install for CentOS is a pretty big mark in the “cons” column.

fbartels

I’m closing here up as well. Finally I would say that some of the technical issue encoutnered were because the manual was not completely up to date, which I now have fixed. For the other points mentioned I tried to find some closing words in https://forum.kopano.io/topic/47/kopano-core-install-fails-on-centos-7-due-to-missing-package/8.