kopano autorespond not working

f.pigliacelli

hi i’m having problems with debian 10 with kopano-autorespond, i deactivated the apparmor service, from the logs everything is ok but the automatic reply oof does not work.

2022-02-12T15:36:23.243863: [kopano-dagent|T3571] [debug  ] Initializing provider "Kopano Directory Service"
2022-02-12T15:36:23.243912: [kopano-dagent|T3571] [debug  ] Initializing provider "Private Folders"
2022-02-12T15:36:23.244631: [kopano-dagent|T3571] [debug  ] Initializing provider "Public Folders"
2022-02-12T15:36:23.245384: [kopano-dagent|T3571] [debug  ] Target user has OOF active
2022-02-12T15:36:23.246561: [kopano-dagent|T3571] [info   ] Starting autoresponder for out-of-office message
2022-02-12T15:36:23.247260: [kopano-dagent|T3571] [debug  ] Running command: "/usr/sbin/kopano-autorespond" "test@cnet.ddns.net" "postmaster@cnet.ddns.net" "I am out of office" "test" "/tmp/autorespond.bDOB85"
2022-02-12T15:36:23.766495: [kopano-dagent|T3571] [info   ] Command "/usr/sbin/kopano-autorespond" "test@cnet.ddns.net" "postmaster@cnet.ddns.net" "I am out of office" "test" "/tmp/autorespond.bDOB85" ran successfully
2022-02-12T15:36:23.782164: [kopano-dagent|T3571] [debug  ] Send 'New Mail' notification
2022-02-12T15:36:23.782243: [kopano-dagent|T3571] [info   ] Delivered message to "test", Subject: "nnnnnnnnnnnnnn", Message-Id: <kcEE.5KXUOPjAS+GbKsaj7SeaIg.gKAN5x0g2AE@mail.cnet.ddns.net>, size 2043
2022-02-12T15:36:23.783128: [kopano-dagent|T3571] [info   ] Finished processing message
2022-02-12T15:36:23.784360: [kopano-dagent|T3571] [debug  ] < 250 2.1.5 test@cnet.ddns.net Ok
2022-02-12T15:36:23.784500: [kopano-dagent|T3571] [debug  ] > QUIT
2022-02-12T15:36:23.784564: [kopano-dagent|T3571] [debug  ] < 221 2.0.0 Bye
2022-02-12T15:36:23.784580: [kopano-dagent|T3571] [info   ] LMTP thread exiting

f.pigliacelli

@f-pigliacelli the version is kopano-dagent 11.0.2

JungleMarc

Hello hello

How did you configure your

/etc/kopano/autorespond

varkie

Hi,

I had a similar issue, where I had to:

edit /usr/sbin/kopano-autorespond

Contents should be:

#!/usr/bin/python3
import sys
from kopano_utils import autorespond
from kopano_utils import version

if name == ‘main’:
sys.exit(autorespond.main())

chmod 755 /usr/sbin/kopano-autorespond

Regards,

f.pigliacelli

@junglemarc

# -*- Mode: sh -*-
###########################################
# Autoresponder settings
###########################################

# Autorespond if the recipient is in the Cc field
AUTORESPOND_CC=0

# Autorespond if the recipient is in the Bcc field
AUTORESPOND_BCC=0

# Autorespond if the recipient is not in any of To, Cc or Bcc
# (i.e. received the message through a distribution list)
AUTORESPOND_NORECIP=0

# Only send reply to same e-mail address once per 24 hours
#TIMELIMIT=$[24*60*60]
#TIMELIMIT=86400
TIMELIMIT=$((24*60*60))
BASE_PATH=/var/lib/kopano/autorespond

# File which contains where vacation message was sent
#SENDDB=$BASE_PATH/vacation-$USER.db

# Tempfile containing message that will be send
#SENDDBTMP=$BASE_PATH/vacation-$USER-$$.tmp

SENDDB=${TMP:-/tmp}/kopano-vacation-$USER.db
SENDDBTMP=${TMP:-/tmp}/kopano-vacation-$USER-$$.tmp

# Customize your actual mail command, normally sendmail
# Input to this command is the message to send
SENDMAILCMD=/usr/sbin/sendmail

# Additional parameters for the $SENDMAILCMD
# The last parameter added to the $SENDMAILCMD is $FROM,
# so take that into account for the $SENDMAILPARAMS
SENDMAILPARAMS="-t -f"

JungleMarc

I see you are using

TIMELIMIT=$((246060))

But it should be

#TIMELIMIT=$((24*60*60))

It is missing star symbols.

Instead I use

TIMELIMIT=84600

Which is just the same but more direct.

Once applied, restart your kopano-dagent service, and test again.

Marc

f.pigliacelli

@junglemarc I tried but nothing has changed. i think the problem is the file /usr/ bin/kopano-autorespond. You can show the contents of your file

JungleMarc

@f-pigliacelli It was the only difference I had vs the file you posted.

I can look again tomorrow when I log back in my box.

Marc

JungleMarc

My config file looks identital except the difference I mentioned few days ago.

But what’s interesting here is that your dagent log is showing the autorespond is executing.

I wonder what else could be the issue. What about your kopano-dagent config file? Have you ever customized settings in there?

There has to be a way to debug this further.