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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Webmeetings never initializes

    Kopano Meet & WebMeetings
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    • mcostan
      mcostan last edited by

      Hi,

      Not sure whether you are using the Kopano official turn server, but if not, you may want to follow this thread.

      This is how I got it to work.

      https://forum.kopano.io/topic/119/turn-server/6

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      • fbartels
        fbartels Kopano last edited by fbartels

        to me this sounds a bit like not all of the configured “secrets” match. In the back of the webmeetings admin manual you can find an overview of these.

        @mcostan the turn server only comes into play once an actual user to user connection needs to be established.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        mcostan 1 Reply Last reply Reply Quote 0
        • bert64
          bert64 last edited by

          I’ve tried setting all the secrets to the same value, is there any way to get any verbose logging to see where it might be failing?
          According to firebug the with requests are getting a valid response just no websocket request is ever being made

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          • mcostan
            mcostan last edited by

            Are you running this behind NGINX following the Kopano web meetings instructions?

            If you run it behind apache then you need to enable other settings.

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            • mcostan
              mcostan @fbartels last edited by

              @fbartels

              yes you are right apologies. Indeed within the internal network it works without the turn server.

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              • bert64
                bert64 last edited by

                Yes running behind nginx as per the installation manual

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                • mcostan
                  mcostan last edited by

                  do you get anything in the log file

                  /var/log/kopano/webmeetings.log

                  do you have the service kopano-webmeetings running?

                  i.e. is something like this running:

                  4 S kopano 672 1 0 80 0 - 76116 - 12:22 ? 00:00:13 /usr/sbin/kopano-webmeetings -c /etc/kopano/webmeetings.cfg -l /var/log/kopano/webmeetings.log

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                  • bert64
                    bert64 last edited by

                    Yes the service is running, and the 8090 port (from memory) is responsive…
                    The logs show the service starting, but no thing after that… no errors and no request logs even when I manually make requests directly to it

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                    • bert64
                      bert64 last edited by

                      The log just shows:

                      server 2017/06/23 09:41:07 Using '/webmeetings/' base base path.
                      server 2017/06/23 09:41:07.245351 Enabled modules: [contacts roomlocking screensharing youtube presentation]
                      server 2017/06/23 09:41:07.245910 Using the number of CPU's (4) as GOMAXPROCS
                      server 2017/06/23 09:41:07.245918 Max open files are 1024
                      server 2017/06/23 09:41:07.246950 Enabled users handler 'sharedsecret'
                      server 2017/06/23 09:41:07 Starting HTTP server on 127.0.0.1:8090
                      
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                      • BigCheese
                        BigCheese last edited by

                        @bert64 have you solved the problem? because I’m running into the same thing

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