Authorization failed

[The_Cranberries]

Hi,

I’ve set up a fresh server using the instructions from https://kb.kopano.io/display/WIKI/Kopano+One+on+Debian+10+-+quick+installation+instructions

Now, when trying to login after a few seconds I get the error: Authorization failed

When cklicking “Signout”:

Unable to complete the login. Please try again.

If this problem persists, contact your system administrator with the following details:
Error: No matching state found in storage

Syslog shows following errors:

Feb 19 15:48:36 mail php-mapi[728]: HrLogon server "default:" user "AAAAAKwhqVBA0+5Isxn7p1MwRCUBAAAABgAAAAMAAABNVEF3TVE9PQAAAAA=": logon failed
Feb 19 15:48:36 mail php-mapi[728]: MAPI error: logon failed (80040111) (method: zif_mapi_logon_zarafa, line: 830)
Feb 19 15:48:39 mail php-mapi[715]: HrLogon server "default:" user "AAAAAKwhqVBA0+5Isxn7p1MwRCUBAAAABgAAAAMAAABNVEF3TVE9PQAAAAA=": logon failed
Feb 19 15:48:39 mail php-mapi[715]: MAPI error: logon failed (80040111) (method: zif_mapi_logon_zarafa, line: 830)
Feb 19 15:48:43 mail php-mapi[727]: HrLogon server "default:" user "AAAAAKwhqVBA0+5Isxn7p1MwRCUBAAAABgAAAAMAAABNVEF3TVE9PQAAAAA=": logon failed
Feb 19 15:48:43 mail php-mapi[727]: MAPI error: logon failed (80040111) (method: zif_mapi_logon_zarafa, line: 830)
Feb 19 15:48:46 mail php-mapi[717]: HrLogon server "default:" user "AAAAAKwhqVBA0+5Isxn7p1MwRCUBAAAABgAAAAMAAABNVEF3TVE9PQAAAAA=": logon failed
Feb 19 15:48:46 mail php-mapi[717]: MAPI error: logon failed (80040111) (method: zif_mapi_logon_zarafa, line: 830)
Feb 19 15:48:49 mail php-mapi[719]: HrLogon server "default:" user "AAAAAKwhqVBA0+5Isxn7p1MwRCUBAAAABgAAAAMAAABNVEF3TVE9PQAAAAA=": logon failed
Feb 19 15:48:49 mail php-mapi[719]: MAPI error: logon failed (80040111) (method: zif_mapi_logon_zarafa, line: 830)
Feb 19 15:48:52 mail php-mapi[718]: HrLogon server "default:" user "AAAAAKwhqVBA0+5Isxn7p1MwRCUBAAAABgAAAAMAAABNVEF3TVE9PQAAAAA=": logon failed
Feb 19 15:48:52 mail php-mapi[718]: MAPI error: logon failed (80040111) (method: zif_mapi_logon_zarafa, line: 830)

Thanks for any ideas…

[fbartels]

Hi @the_cranberries,

from the posted messages it is not directly clear what the issue is, further input could be found in the javascript console of your browser (maybe the time between your client and the server is not in sync?) or in the logging of Kopano Konnect (the OpenID Provider).

PS: since you have a subscription for Kopano One the recommended approach to get support is to directly open a ticket with the Kopano helpdesk. This place is just a forum for the community and not an official support channel.