Folder "Deleted items" has disappeared

stan23

Hi,

for quite some time (i.e. before I migrated from Zarafa 7.2.4 to Kopano 10.0.6.502) for one of my users (my wife, to be exact) the folder Deleted items has disappeared.

Now she obviously cannot delete mails anymore, neither in the WebApp nor through z-push.

This message appears in WebApp:

Missing folders
The following required folder is missing in the hierarchy:
Deleted items
Not all functionality of WebApp might be working properly because of this.

Is there any way to restore this functionality?

Regards
Marco

externa1

@stan23

kopano-recreate-systemfolders --user ‘username’ --create “Deleted Items” --systemfolder wastebasket

rg
Christian

stan23

@externa1
Thanks Christian, but I get an error message when I call kopano-recreate-systemfolders:

root@myServer:~# kopano-recreate-systemfolders
Traceback (most recent call last):
  File "/usr/sbin/kopano-recreate-systemfolders", line 8, in <module>
    from MAPI import KEEP_OPEN_READWRITE, MAPIErrorCollision
ImportError: cannot import name 'MAPIErrorCollision' from 'MAPI' (/usr/lib/python3/dist-packages/MAPI/__init__.py)

root@myServer:~# kopano-recreate-systemfolders --help
Traceback (most recent call last):
  File "/usr/sbin/kopano-recreate-systemfolders", line 8, in <module>
    from MAPI import KEEP_OPEN_READWRITE, MAPIErrorCollision
ImportError: cannot import name 'MAPIErrorCollision' from 'MAPI' (/usr/lib/python3/dist-packages/MAPI/__init__.py)

root@myServer:~# kopano-recreate-systemfolders --user 'myUser' --create "Deleted Items" --systemfolder wastebasket
Traceback (most recent call last):
  File "/usr/sbin/kopano-recreate-systemfolders", line 8, in <module>
    from MAPI import KEEP_OPEN_READWRITE, MAPIErrorCollision
ImportError: cannot import name 'MAPIErrorCollision' from 'MAPI' (/usr/lib/python3/dist-packages/MAPI/__init__.py)

Do I need to call this from a certain path?

My packets, installed using https://github.com/thctlo/Kopano

# dpkg -l 
ii  kopano-backup                 10.0.6.502.8b8baeb2a-0+275.1        amd64        Utility to back up and restore Kopano stores
ii  kopano-client                 10.0.6.502.8b8baeb2a-0+297.1        amd64        Kopano MAPI provider library
ii  kopano-common                 10.0.6.502.8b8baeb2a-0+297.1        amd64        Shared files for Kopano services
ii  kopano-dagent                 10.0.6.502.8b8baeb2a-0+297.1        amd64        E-Mail Delivery Agent for Kopano Core
ii  kopano-dagent-pytils          10.0.6.502.8b8baeb2a-0+275.1        amd64        Additional message handlers for kopano-dagent
ii  kopano-gateway                10.0.6.502.8b8baeb2a-0+297.1        amd64        POP3 and IMAP Gateway for Kopano Core
ii  kopano-ical                   10.0.6.502.8b8baeb2a-0+297.1        amd64        ICal and CalDAV Gateway for Kopano Core
ii  kopano-lang                   10.0.6.502.8b8baeb2a-0+297.1        all          Translations for Kopano Core components
ii  kopano-monitor                10.0.6.502.8b8baeb2a-0+297.1        amd64        Quota Monitor for Kopano Core
ii  kopano-python-utils           10.0.6.502.8b8baeb2a-0+275.1        amd64        Additional Python-based command-line utils for Kopano Core
ii  kopano-search                 10.0.6.502.8b8baeb2a-0+275.1        amd64        Indexed search engine for Kopano Core
ii  kopano-server                 10.0.6.502.8b8baeb2a-0+297.1        amd64        Server component for Kopano Core
ii  kopano-server-packages        10.0.6.502.8b8baeb2a-0+297.1        all          Metapackage to install the entire Kopano Core stack
ii  kopano-spooler                10.0.6.502.8b8baeb2a-0+297.1        amd64        E-mail Spooler for Kopano Core
ii  kopano-webapp                 5.0.0.30+1914.1                     all          New and improved WebApp for Kopano
ii  libgsoap-kopano-2.8.102       2.8.102-0+1.3                       amd64        Runtime libraries for gSOAP
ii  libkcicalmapi0                10.0.6.502.8b8baeb2a-0+297.1        amd64        iCal interface for MAPI
ii  libkcinetmapi0                10.0.6.502.8b8baeb2a-0+297.1        amd64        Interface between internet e-mail and MAPI
ii  libmapi1                      10.0.6.502.8b8baeb2a-0+297.1        amd64        Kopano's implementation of the Messaging API
ii  libvmime-kopano3              0.9.2.96+3.8                        amd64        Library for working with MIME messages and IMAP/POP/SMTP
ii  php7-mapi                     10.0.6.502.8b8baeb2a-0+297.1        amd64        PHP bindings for MAPI
ii  python3-kopano                10.0.6.502.8b8baeb2a-0+275.1        all          High-level Python 3 bindings for Kopano
ii  python3-kopano-search         10.0.6.502.8b8baeb2a-0+275.1        all          Kopano search module for Python 3
ii  python3-kopano-utils          10.0.6.502.8b8baeb2a-0+275.1        all          Kopano utils modules for Python 3
ii  python3-mapi                  10.0.6.502.8b8baeb2a-0+297.1        amd64        Python 3 bindings for MAPI
ii  z-push-backend-kopano         2.6.0+0-0                           all          Z-Push Kopano backend
ii  z-push-kopano                 2.6.0+0-0                           all          Z-Push for Kopano

stan23

Okay, I changed line 8 of file /usr/sbin/kopano-recreate-systemfolders from

from MAPI import KEEP_OPEN_READWRITE, MAPIErrorCollision

to

from MAPI import KEEP_OPEN_READWRITE

and the script worked fine.

Thanks a lot!

mcostan

@stan23

I have tried running it and removing MAPIErrorCollision as above but I get the following whether I run it as root or as any username as below

Am I doing something wrong?

gabriele@mrc-ubz64:~$ ./kopano-recreate-system-folders.py  --user gabriele
Traceback (most recent call last):
  File "./kopano-recreate-system-folders.py", line 111, in <module>
    main()
  File "./kopano-recreate-system-folders.py", line 43, in main
    user = kopano.server(options).user(options.user)
TypeError: 'module' object is not callable
gabriele@mrc-ubz64:~$

stan23

@mcostan said in Folder "Deleted items" has disappeared:

I have tried running it and removing MAPIErrorCollision as above but I get the following whether I run it as root or as any username as below

My error was a bit different as you can see above.
Did you modify the file in line 8 or not?

mcostan

@stan23

Yes I did, I modified it this way:

from MAPI import KEEP_OPEN_READWRITE

By removing , MAPIErrorCollision

Then I get the following error…

stan23

@mcostan
There’s one thing that is different for me:
on my installation the script does not have any file ending and is located here:

root@myServer:~# ls -la /usr/sbin/kopano-recreate-systemfolders
-rwxr-xr-x 1 root root 4518 Oct  9 12:10 /usr/sbin/kopano-recreate-systemfolders