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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Emails stay on Outbox

    Kopano Groupware Core
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    • fanpero
      fanpero last edited by

      Hello,
      I just installed this service and I was able to login to an account that I created but when I tried to send an email, nothing happens.
      It stay on the Outbox folder. Doesn’t provide any error message or anything. How can I troubleshoot this?

      Thanks.

      1 Reply Last reply Reply Quote 0
      • mkuemmerle
        mkuemmerle Kopano last edited by

        Hi @fanpero
        first of all you should check kopano-spooler for errors.

        greets
        Mathias

        1 Reply Last reply Reply Quote 0
        • fanpero
          fanpero last edited by fanpero

          @mkuemmerle said in Emails stay on Outbox:

          check kopano-spooler

          Here is the status of that:

          Nov 05 12:06:31 kopano kopano-spooler[2002]: Starting kopano-spooler version 8.7.0 (pid 2002 uid 117)
Nov 05 12:06:31 kopano kopano-spooler[2004]: Starting kopano-spooler version 8.7.0 (pid 2004 uid 117)
Nov 05 12:06:31 kopano kopano-spooler[2006]: Starting kopano-spooler version 8.7.0 (pid 2006 uid 117)
Nov 05 12:06:31 kopano kopano-spooler[2005]: Starting kopano-spooler version 8.7.0 (pid 2005 uid 117)
Nov 05 12:06:31 kopano kopano-spooler[2006]: Connect to SMTP: Error while connecting socket.. E-Mail will be tried again later.
Nov 05 12:06:31 kopano kopano-spooler[2006]: Unable to connect to SMTP server, retrying mail for user test later
Nov 05 12:06:31 kopano kopano-spooler[2004]: Connect to SMTP: Error while connecting socket.. E-Mail will be tried again later.
Nov 05 12:06:31 kopano kopano-spooler[2005]: Connect to SMTP: Error while connecting socket.. E-Mail will be tried again later.
Nov 05 12:06:31 kopano kopano-spooler[2005]: Unable to connect to SMTP server, retrying mail for user andres later
Nov 05 12:06:31 kopano kopano-spooler[2004]: Unable to connect to SMTP server, retrying mail for user fabio later

          I haven’t done any modification to the default “nano /etc/kopano/spooler.cfg” file

          ##############################################################
# SPOOLER SETTINGS

# Outgoing mailserver name or IP address
smtp_server = localhost

# Port number for outgoing mailserver
smtp_port = 25

# Server Unix socket location
server_socket = default:

# drop privileges and run the process as this user
run_as_user = kopano

# drop privileges and run the process as this group
run_as_group = kopano

# create a pid file for stopping the service via the init.d scripts
#pid_file = /var/run/kopano/spooler.pid

# run server in this path (when not using the -F switch)
#running_path = /var/lib/kopano/empty

# create memory coredumps upon crash [no, systemdefault, yes]
#coredump_enabled = systemdefault

# for temporary files
#tmp_path = /tmp

          What do I need to make it work?

          Thanks.

          1 Reply Last reply Reply Quote 0
          • fanpero
            fanpero last edited by

            I changed the Socket location line on “nano /etc/kopano/spooler.cfg”
            and now I’m getting a different error:

            Nov 05 14:38:11 kopano kopano-spooler[473]: <?xml version="1.0" encoding="UTF-8"?>
Nov 05 14:38:11 kopano kopano-spooler[473]: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap
Nov 05 14:38:11 kopano kopano-spooler[473]: gsoap connect: ()
Nov 05 14:38:11 kopano kopano-spooler[473]: HrLogon server "/var/run/kopano/server.sock" user "SYSTEM": network error
Nov 05 14:38:11 kopano kopano-spooler[473]: Unable to open admin session: network error (80040115)
Nov 05 14:38:14 kopano kopano-spooler[473]: <?xml version="1.0" encoding="UTF-8"?>
Nov 05 14:38:14 kopano kopano-spooler[473]: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap
Nov 05 14:38:14 kopano kopano-spooler[473]: gsoap connect: ()
Nov 05 14:38:14 kopano kopano-spooler[473]: HrLogon server "/var/run/kopano/server.sock" user "SYSTEM": network error
Nov 05 14:38:14 kopano kopano-spooler[473]: Unable to open admin session: network error (80040115)

            This is the config file now"

            ##############################################################
# SPOOLER SETTINGS

# Outgoing mailserver name or IP address
smtp_server = 45.62.203.208

# Port number for outgoing mailserver
smtp_port = 25

# Server Unix socket location
#server_socket = default:
server_socket = /var/run/kopano/server.sock

# drop privileges and run the process as this user
run_as_user = kopano

# drop privileges and run the process as this group
run_as_group = kopano

# create a pid file for stopping the service via the init.d scripts
pid_file = /var/run/kopano/spooler.pid

# run server in this path (when not using the -F switch)
#running_path = /var/lib/kopano/empty

# create memory coredumps upon crash [no, systemdefault, yes]
#coredump_enabled = systemdefault

# for temporary files
#tmp_path = /tmp
            fbartels 1 Reply Last reply Reply Quote 0
            • AnotherAndy
              AnotherAndy last edited by

              @fanpero said in Emails stay on Outbox:

              /var/run/kopano/server.sock"

              Hi,
              who is the owner of /var/run/kopano/server.sock" ?
              Did you kill or stop the service?
              Is the service running in ps -aux|grep kopano?

              1 Reply Last reply Reply Quote 0
              • fanpero
                fanpero last edited by

                @AnotherAndy said in Emails stay on Outbox:

                ps -aux|grep kopano

                Hi,
                Kopano is the ower of the file:

                root@kopano:~# ls -la /var/run/kopano/server.sock
srw-rw-rw- 1 kopano kopano 0 Nov  5 14:34 /var/run/kopano/server.sock

                This is what I see when I run “ps -aux|grep kopano”

                root@kopano:/var/log# ps -aux|grep kopano
avahi      470  0.0  0.0   8288  3292 ?        Ss   14:34   0:00 avahi-daemon: running [kopano.local]
kopano     472  0.0  0.1 146408 15812 ?        Ss   14:34   0:00 /usr/sbin/kopano-ical -F
kopano     473  0.0  0.3  85732 24912 ?        Ss   14:34   0:01 /usr/sbin/kopano-spooler -F
kopano     478  0.0  0.2  84524 20800 ?        Ss   14:34   0:00 /usr/sbin/kopano-gateway -F
kopano     481  0.0  0.2 281912 18160 ?        Ssl  14:34   0:00 /usr/sbin/kopano-monitor -F
kopano     503  0.0  0.6 203132 53852 ?        Ssl  14:34   0:04 /usr/bin/python3 /usr/sbin/kopano-spamd -F
kopano     504  0.0  0.7 292700 58444 ?        Ssl  14:34   0:02 /usr/bin/python3 /usr/sbin/kopano-search -F
konnect    547  0.0  0.2 717300 19996 ?        Ssl  14:34   0:01 /usr/libexec/kopano/konnectd serve --identifier-client-path=/usr/share/kopano-konnect/identifier-webapp --identifier-registration-conf= --iss=https://kopano.newtws.com --log-timestamp=false --insecure --identifier-scopes-conf=/etc/kopano/konnectd-identifier-scopes.yaml --signing-private-key=/etc/kopano/konnectd-signing-private-key.pem --validation-keys-path=/etc/kopano/konnectkeys --encryption-secret=/etc/kopano/konnectd-encryption-secret.key kc
kopano     976  0.1  0.2 1261348 20488 ?       Sl   14:34   0:06 /usr/sbin/kopano-server -c /etc/kopano/server.cfg
kopano    1029  0.0  0.1  85284  9448 ?        S    14:34   0:00 /usr/sbin/kopano-dagent -d -c /etc/kopano/dagent.cfg
kopano    1058  0.0  0.4 218924 37420 ?        Sl   14:34   0:00 /usr/bin/python3 /usr/sbin/kopano-search -F
kopano    1059  0.0  0.3 218968 31084 ?        S    14:34   0:00 /usr/bin/python3 /usr/sbin/kopano-search -F
root      2452  0.0  0.0   6208   888 pts/0    R+   15:45   0:00 grep kopano

                Thanks.

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                • AnotherAndy
                  AnotherAndy last edited by

                  all right - so all kopano services are up and running.
                  which smtp service do you use? looks like he can’t be reached.

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                  • fbartels
                    fbartels Kopano @fanpero last edited by

                    @fanpero said in Emails stay on Outbox:

                    smtp_server = 45.62.203.208

                    you should really use a local mta here. connections from kopano-spooler to the mta are unathenticated.

                    @fanpero said in Emails stay on Outbox:

                    Starting kopano-spooler version 8.7.0

                    these seem to be the packages that are included in Debian 10. These are already quite old and there are some known issues with them. I would recommend to request a trial subscription from Kopano sales and rather test with the our supported packages instead.

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

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