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    error slapd <= bdb_substring_candidates: (mail) not indexed

    Kopano Groupware Core
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    • f.pigliacelli
      f.pigliacelli last edited by

      I have a problem about dig core-8.4.0-783_148.1 when I send a mail I receive this error log:
      “Slapd [710]: <= bdb_substring_candidates: (mail) not indexed”.
      The error occurs only when sending to external addresses, but saving the address in the address book the sending of the mail works without receiving the error.

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @f.pigliacelli last edited by

        Hi @f.pigliacelli ,

        If you add the mail attribute to your LDAP indices the error should go away. You can find articles about updating indices in our knowledge base and administrator manual.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • f.pigliacelli
          f.pigliacelli last edited by

          @fbartels said in error slapd <= bdb_substring_candidates: (mail) not indexed:

          If you add the mail attribute to your LDAP indices the error should go away. You can find articles about updating indices in our knowledge base and administrator manual.

          I followed the guide here is what I see:
          root@serverk:~# slapcat -b cn=config | grep olcDbIndex:
          5939b3af ldif_read_file: checksum error on “/etc/ldap/slapd.d/cn=config.ldif”
          5939b3af ldif_read_file: checksum error on “/etc/ldap/slapd.d/cn=config.ldif”
          olcDbIndex: objectClass eq
          olcDbIndex: cn eq,sub
          olcDbIndex: gidNumber eq
          olcDbIndex: mail eq
          olcDbIndex: memberUid eq
          olcDbIndex: ou eq
          olcDbIndex: uid eq
          olcDbIndex: uidNumber eq
          olcDbIndex: uniqueMember eq
          olcDbIndex: kopanoAccount eq,pres
          olcDbIndex: kopanoAliases eq
          olcDbIndex: kopanoViewPrivilege eq
          olcDbIndex: sn eq,sub
          olcDbIndex: givenName eq,sub

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          • f.pigliacelli
            f.pigliacelli last edited by

            When I send mail from webapp, receive the message:
            “Impossible to solve user”.
            When I send mails to local users or saved in my phonebook i do not get any errors and the sending works.

            1 Reply Last reply Reply Quote 0
            • f.pigliacelli
              f.pigliacelli last edited by

              I found this:
              https://jira.kopano.io/browse/KC-709

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @f.pigliacelli last edited by

                @f.pigliacelli yes, that is currently a known issue and being investigated.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • f.pigliacelli
                  f.pigliacelli last edited by

                  after update to kopano core-8.4.0-792_149.1-Debian_8.0-amd64, send mails to local and external users from webapp, but the log “<= bdb_substring_candidates: (mail) not indexed” persists.

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