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    error slapd <= bdb_substring_candidates: (mail) not indexed

    Kopano Groupware Core
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    • f.pigliacelli
      f.pigliacelli last edited by

      I have a problem about dig core-8.4.0-783_148.1 when I send a mail I receive this error log:
      “Slapd [710]: <= bdb_substring_candidates: (mail) not indexed”.
      The error occurs only when sending to external addresses, but saving the address in the address book the sending of the mail works without receiving the error.

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @f.pigliacelli last edited by

        Hi @f.pigliacelli ,

        If you add the mail attribute to your LDAP indices the error should go away. You can find articles about updating indices in our knowledge base and administrator manual.

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        • f.pigliacelli
          f.pigliacelli last edited by

          @fbartels said in error slapd <= bdb_substring_candidates: (mail) not indexed:

          If you add the mail attribute to your LDAP indices the error should go away. You can find articles about updating indices in our knowledge base and administrator manual.

          I followed the guide here is what I see:
          root@serverk:~# slapcat -b cn=config | grep olcDbIndex:
          5939b3af ldif_read_file: checksum error on “/etc/ldap/slapd.d/cn=config.ldif”
          5939b3af ldif_read_file: checksum error on “/etc/ldap/slapd.d/cn=config.ldif”
          olcDbIndex: objectClass eq
          olcDbIndex: cn eq,sub
          olcDbIndex: gidNumber eq
          olcDbIndex: mail eq
          olcDbIndex: memberUid eq
          olcDbIndex: ou eq
          olcDbIndex: uid eq
          olcDbIndex: uidNumber eq
          olcDbIndex: uniqueMember eq
          olcDbIndex: kopanoAccount eq,pres
          olcDbIndex: kopanoAliases eq
          olcDbIndex: kopanoViewPrivilege eq
          olcDbIndex: sn eq,sub
          olcDbIndex: givenName eq,sub

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          • f.pigliacelli
            f.pigliacelli last edited by

            When I send mail from webapp, receive the message:
            “Impossible to solve user”.
            When I send mails to local users or saved in my phonebook i do not get any errors and the sending works.

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            • f.pigliacelli
              f.pigliacelli last edited by

              I found this:
              https://jira.kopano.io/browse/KC-709

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @f.pigliacelli last edited by

                @f.pigliacelli yes, that is currently a known issue and being investigated.

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                • f.pigliacelli
                  f.pigliacelli last edited by

                  after update to kopano core-8.4.0-792_149.1-Debian_8.0-amd64, send mails to local and external users from webapp, but the log “<= bdb_substring_candidates: (mail) not indexed” persists.

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