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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Attachement won't open if multiple email windows are open

    Kopano DeskApp
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    • externa1
      externa1 last edited by

      Hi,

      found the following problem on Deskapp 1.3 (Webapp 3.3.1)
      If opening more than one email (each in separate browser window exposed) it’s not possible to open an attachement from any of those mails

      rg

      Christian

      caleb_cruze 1 Reply Last reply Reply Quote 0
      • externa1
        externa1 last edited by

        Hi,

        Does no one one have the same issue ?

        I have checked this on 3 different sites and all have the same problem !!!

        rg
        Christian

        1 Reply Last reply Reply Quote 0
        • bjoernneumann
          bjoernneumann Kopano (Inactive) last edited by

          Did you also check with a plain webapp and chrome/chromium/iridium?

          externa1 2 Replies Last reply Reply Quote 0
          • externa1
            externa1 @bjoernneumann last edited by externa1

            @bjoernneumann

            with webapp (firefox,chrome) it is working as expected this only happens with dekapp

            rg

            Christian

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            • externa1
              externa1 @bjoernneumann last edited by

              @bjoernneumann

              Ok I can now confrim that this also applies to webapp regardless of used browser

              rg
              Christian

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              • marty
                marty Kopano (Inactive) last edited by

                @externa1 Any specific steps we should know about?
                I tried with pop-out windows open and I could download / preview the attachments without problems.

                https://documentation.kopano.io/deskapp_admin_manual
                http://documentation.kopano.io/webapp_smime_manual
                https://documentation.kopano.io/webapp_admin_manual

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                • caleb_cruze
                  caleb_cruze @externa1 last edited by

                  If the file format is something your computer should be able to open, but it’s not opening correctly, its file format may be associated with the wrong program. … Instead of trying to open the attachment directly from your e-mail client, save the attachment to your computer (e.g., save it to your desktop).

                  Regards,
                  Caleb

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