Meet with Konftel50

Coffee_is_life

Hello forum,

i’ve got a running meet installation in the newest version (2.2.3-0+356.1) on debian 10. This installation works fine and i got just a single problem.

we have a conference-room with an Konftel50 Solution (Kamera + Roommic + speaker on a konftel usb3-hub (which works like a kvm-switch) and one usb3 cable to the Laptop/pc ).

The mic and the speaker are working fine with meet, but if i try to access the camera, it tells me it cannot connect.
the camera allow dialog was clicked with allow and in the firefox debug log there is an error message:

failed to access camera and/or microhone Error: "getUserMedia failed: NotReadableError: Failed to allocate videosource"
    g media.js:461

The Camera and mic works fine with meet in Deskapp but fails with Firefox.

did someone encounter a similar problem?

best regards,
coffee_is_life

longsleep

@Coffee_is_life said in Meet with Konftel50:

failed to access camera and/or microhone Error: “getUserMedia failed: NotReadableError: Failed to allocate videosource”
g media.js:461

This error mostly means that the camera is in use by another application.

Coffee_is_life

but its not. thats the problem.

if i start deskapp right after FF failed and navigate to meet, i can use than cam without Problems.
if i switch back again (deskapp is closed then) - FF fails again with the same error.

if the cam was really used by another app, then surely deskapp should fail with the same error.

coffee_is_life

longsleep

Well then, if Firefox cannot use the cam, it sounds more like an Firefox issue. I guess it works just fine in Chrome as well? You can check with the getUserMedia tests on https://simpl.info/ if those work (and which) to help identifying the particular issue.

Coffee_is_life

I checked this, chrome is working fine with meet and simpl.infi

ff is still struggling and i cant figure out why. The internal cam works as expected (both, in meet and simpl.info).
i will do further research and report back if i get it to work.
in the meantime, if someone had a similar issue and got some more hints, i appreciate it.

best regards,
coffee_is_life