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    Can't contact LDAP server

    Kopano Groupware Core
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    • fbartels
      fbartels Kopano @darootler last edited by fbartels

      Hi @darootler,

      we are not publishing release notes/change logs for development versions, only for proper releases.

      But you could check https://stash.kopano.io/projects/KC/repos/kopanocore/browse/RELNOTES.txt and https://stash.kopano.io/projects/KC/repos/kopanocore/commits.

      Regards Felix

      Resources:
      https://kopano.com/blog/how-to-get-kopano/
      https://documentation.kopano.io/
      https://kb.kopano.io/

      Support overview:
      https://kopano.com/support/

      1 Reply Last reply Reply Quote 0
      • darootler
        darootler last edited by darootler

        Samba logs:

        [2020/08/04 14:28:03.041662,  3] ../source4/smbd/service_stream.c:65(stream_terminate_connection)
  Terminating connection - 'ldapsrv_call_loop: tstream_read_pdu_blob_recv() - NT_STATUS_IO_TIMEOUT'
[2020/08/04 14:28:03.041856,  2] ../source4/smbd/process_standard.c:473(standard_terminate)
  standard_terminate: reason[ldapsrv_call_loop: tstream_read_pdu_blob_recv() - NT_STATUS_IO_TIMEOUT]
[2020/08/04 14:28:03.046319,  2] ../source4/smbd/process_standard.c:157(standard_child_pipe_handler)
  Child 6044 () exited with status 0
[2020/08/04 14:28:03.074973,  3] ../source4/smbd/service_stream.c:65(stream_terminate_connection)
[2020/08/04 14:28:03.074973,  3] ../source4/smbd/service_stream.c:65(stream_terminate_connection)
  Terminating connection - 'ldapsrv_call_loop: tstream_read_pdu_blob_recv() - NT_STATUS_IO_TIMEOUT'
  Terminating connection - 'ldapsrv_call_loop: tstream_read_pdu_blob_recv() - NT_STATUS_IO_TIMEOUT'
[2020/08/04 14:28:03.075211,  2] ../source4/smbd/process_standard.c:473(standard_terminate)
  standard_terminate: reason[ldapsrv_call_loop: tstream_read_pdu_blob_recv() - NT_STATUS_IO_TIMEOUT]
[2020/08/04 14:28:03.075257,  2] ../source4/smbd/process_standard.c:473(standard_terminate)
  standard_terminate: reason[ldapsrv_call_loop: tstream_read_pdu_blob_recv() - NT_STATUS_IO_TIMEOUT]

        Kopano logs

        Aug  4 14:28:04 hostname kopano-server[1301]: LDAP search error: Can't contact LDAP server. Will unbind, reconnect and retry.
Aug  4 14:28:05 hostname kopano-server[1301]: Authentication by plugin failed for user "USERNAME": LDAP auth for user "USERNAME": Can't contact LDAP server

        So for me it seems that the ldap server is closing the connection due to timeout and then kopano-server is reconnecting to ldap. If during this time an authentication is happening i am getting these errors. I was nat facing this issue in version 13, so there must a be change on kopano side.

        @fbartels

        Any ideas? I cannot believe that i am the only one facing this issue.

        Regards
        Richard

        fbartels 1 Reply Last reply Reply Quote 0
        • darootler
          darootler last edited by darootler

          Maybe https://stash.kopano.io/projects/KC/repos/kopanocore/commits/098aa87298fe9212fe4c56d538097d3bb435aba5 is the cause of my issue…

          Here is relevant the output from “kopano-stats --system”:

          ldap_connect            Number of connections made to LDAP server                                       39
ldap_reconnect          Number of re-connections made to LDAP server                                    10
ldap_connect_fail       Number of failed connections made to LDAP server                                0
ldap_connect_time       Total duration (µs) of connections made to LDAP server                          1484275
ldap_max_connect        Longest connection time (µs) made to LDAP server                                70662
ldap_auth               Number of LDAP authentications                                                  3179
ldap_auth_fail          Number of failed authentications                                                15
ldap_auth_time          Total authentication time (µs)                                                  56987108
ldap_max_auth           Longest duration (µs) of authentication made to LDAP server                     67767
ldap_avg_auth           Average duration (µs) of authentication made to LDAP server                     18433
ldap_search             Number of searches made to LDAP server                                          8002
ldap_search_fail        Number of failed searches made to LDAP server                                   0
ldap_search_time        Total duration (µs) of LDAP searches                                            8692105
ldap_max_search         Longest duration (µs) of LDAP search                                            49338
userplugin              User backend plugin                                                             ldap

          ldap_auth_fail reveals my problem i think.

          Regards
          Richard

          1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @darootler last edited by fbartels

            @darootler said in Can't contact LDAP server:

            So for me it seems that the ldap server is closing the connection due to timeout and then kopano-server is reconnecting to ldap. If during this time an authentication is happening i am getting these errors.

            That should not really matter, since afair for the login a bind is issued and this happens on a new connection anyways. Ah that seems to have changed with the linked commit.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            darootler 1 Reply Last reply Reply Quote 0
            • darootler
              darootler @fbartels last edited by darootler

              @fbartels

              Well, i just reviewed the logs again and every time the ldap server resets the connection and an authentication is made i am getting this error. False username/password isn’t the case because the credentials are stored and not entered manually. I am sure that has something to do with the changes mentioned above, could you be so kind and contact Jan Engelhardt for a quick review of my findings?

              Otherwise i have to downgrade kopano, and that’s hard like hell with all the dependencies.

              Regards
              Richard

              1 Reply Last reply Reply Quote 0
              • darootler
                darootler last edited by darootler

                Even more debug information:

                Kopano logs:

                Aug  4 17:37:29 serverv2 kopano-server[1330]: Authentication by plugin failed for user "USERNAME": LDAP auth for user "USERNAME": Can't contact LDAP server
Aug  4 17:37:31 serverv2 kopano-server[1330]: Authentication by plugin failed for user "USERNAME": LDAP auth for user "USERNAME": Can't contact LDAP server

                tcpdump from kopano lookup:

                17:37:29.128581 IP kopano-server.49129 > ldap-server.domain: 61640+ AAAA? kopano-server. (42)
17:37:29.128806 IP ldap-server.shell > kopano-server.46178: Flags [.], ack 2058, win 9434, options [nop,nop,TS val 3865952505 ecr 2989291037], length 0
17:37:29.129298 IP ldap-server.domain > kopano-server.49129: 61640* 0/1/1 (177)
17:37:29.129652 IP kopano-server.57704 > ldap-server.domain: 47351+ AAAA? kopano-server. (26)
17:37:29.130077 IP ldap-server.domain > kopano-server.57704: 47351 0/0/1 (37)
17:37:29.130528 IP kopano-server.56223 > ldap-server.domain: 54523+ AAAA? kopano-server. (42)
17:37:29.130994 IP ldap-server.domain > kopano-server.56223: 54523* 0/1/1 (177)
17:37:29.131039 IP kopano-server.39715 > ldap-server.domain: 34035+ AAAA? kopano-server.my.domain. (58)
17:37:29.131504 IP ldap-server.domain > kopano-server.39715: 34035 NXDomain* 0/0/0 (58)

                tcpdump from shell nslookup:

                17:41:46.072987 IP kopano-server.57054 > ldap-server.domain: 53018+ A? kopano-server. (42)
17:41:46.073725 IP ldap-server.domain > kopano-server.57054: 53018* 1/1/1 A 192.168.2.3 (217)
17:41:46.073877 IP kopano-server.55171 > ldap-server.domain: 25675+ AAAA? kopano-server. (42)
17:41:46.074676 IP ldap-server.domain > kopano-server.55171: 25675* 0/1/1 (177)

                My DNS server cannot answer the AAAA request because i am not using IPv6. On the kopano server i have disabled IPv6 on grub level. So why is kopano trying to resolve the name of the LDAP server via IPv6 lookups?

                Maybe that’s the cause of this issue.

                Regards
                Richard

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                • jengelh
                  jengelh Banned last edited by

                  So why is kopano trying to resolve the name of the LDAP server via IPv6 lookups?

                  First, that’s glibc, second, because the content of data transmissions and castrating a system’s ability to offer AF_INET6 sockets are two separate things. It helps to know what ipv6.disable does, and more importantly, doesn’t do.

                  darootler 1 Reply Last reply Reply Quote 0
                  • darootler
                    darootler @jengelh last edited by

                    @jengelh said in Can't contact LDAP server:

                    So why is kopano trying to resolve the name of the LDAP server via IPv6 lookups?

                    First, that’s glibc, second, because the content of data transmissions and castrating a system’s ability to offer AF_INET6 sockets are two separate things. It helps to know what ipv6.disable does, and more importantly, doesn’t do.

                    Thank you for clarification, i think i fixed all my DNS issues playing around with systemd-resolve but i am still facing issues with kopano-server authentication issues after upgrading to 10.0.6.356:

                    ldap_connect            Number of connections made to LDAP server                                       27
ldap_reconnect          Number of re-connections made to LDAP server                                    0
ldap_connect_fail       Number of failed connections made to LDAP server                                0
ldap_connect_time       Total duration (µs) of connections made to LDAP server                          953515
ldap_max_connect        Longest connection time (µs) made to LDAP server                                54989
ldap_auth               Number of LDAP authentications                                                  129
ldap_auth_fail          Number of failed authentications                                                10
ldap_auth_time          Total authentication time (µs)                                                  3188436
ldap_max_auth           Longest duration (µs) of authentication made to LDAP server                     58361
ldap_avg_auth           Average duration (µs) of authentication made to LDAP server                     24737
ldap_search             Number of searches made to LDAP server                                          457
ldap_search_fail        Number of failed searches made to LDAP server                                   0
ldap_search_time        Total duration (µs) of LDAP searches                                            426920
ldap_max_search         Longest duration (µs) of LDAP search                                            2977
userplugin              User backend plugin                                                             ldap

                    Any hints?

                    Regards
                    Richard

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                    • jengelh
                      jengelh Banned last edited by

                      A pull request is under review.

                      1 Reply Last reply Reply Quote 0
                      • darootler
                        darootler last edited by

                        After investing about 2 days i just downgraded to version 10.0.6.13.

                        Regards
                        Richard

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                        • darootler
                          darootler last edited by

                          Any updates here?

                          Regards
                          Richard

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                          • jengelh
                            jengelh Banned last edited by

                            included in >= 10.0.6.428.

                            alexthetiger68 1 Reply Last reply Reply Quote 0
                            • alexthetiger68
                              alexthetiger68 last edited by

                              I am on Kopano Core Version core-10.0.6.406.e263d46-Debian_10-amd64 and experience the same ldap issue since the upgrade with the ldap service running on Univention UCS.

                                  osrelease               Pretty operating system name                                                    Debian GNU/Linux 10 (buster)
    program_name            Program name                                                                    kopano-server
    program_version         Program version                                                                 10.0.6
    server_guid                                                                                             7636E72C7285493384B2CCC3487C6508

                              Interesting enough, under https://download.kopano.io/community/core%3A/ I find only the 10.0.6.406 Version since 13.08.2020. I thought these artefacts were built daily? Anyway, when do you expect version 428+ with the ldap fix to be available?

                              Should you require more information to debug the issue, I’m happy to assist.

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                              • alexthetiger68
                                alexthetiger68 @jengelh last edited by

                                @jengelh said in Can't contact LDAP server:

                                included in >= 10.0.6.428.

                                Does anyone know when this, or a later, version will be available on https://download.kopano.io/community/core%3A/ ? There has been no update on the nightly builds since 13.08.2020. Or can anyone point me to the correct repo to compile it myself?

                                fbartels 1 Reply Last reply Reply Quote 0
                                • fbartels
                                  fbartels Kopano @alexthetiger68 last edited by

                                  @alexthetiger68 said in Can't contact LDAP server:

                                  Or can anyone point me to the correct repo to compile it myself?

                                  The sources for the Groupware Core part are located at https://stash.kopano.io/projects/KC/repos/kopanocore/browse

                                  The last I checked the missing nightly releases were looked into, but currently the focus is on finalizing the upcoming release for customers, so the nightly downloads are not the highest priority.

                                  Regards Felix

                                  Resources:
                                  https://kopano.com/blog/how-to-get-kopano/
                                  https://documentation.kopano.io/
                                  https://kb.kopano.io/

                                  Support overview:
                                  https://kopano.com/support/

                                  1 Reply Last reply Reply Quote 0
                                  • alexthetiger68
                                    alexthetiger68 last edited by

                                    Good news, everyone.

                                    I just upgraded to core-10.0.6.496 and so far, the ldap connection errors seems to be gone.

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                                    • alexthetiger68
                                      alexthetiger68 last edited by

                                      Well, the error messages have changed slightly, but at least the clients (Outlook via Activesync w/o KOE, Mail on iOS) do not seem to complain anymore.

                                      Previously the clients would show a popup stating that the username/password was wrong, which I just had to <cancel> multiple times till it went away and synching of Kopano server to the clients resumed.

                                      The new error message:
                                      2020-10-08T06:39:27.011248: [error ] Previous message logged 76 times
                                      2020-10-08T06:39:27.011824: [error ] K-1585: LDAP auth error: Can’t contact LDAP server. Will rebind & retry.
                                      2020-10-08T06:39:27.065428: [error ] K-1582: LDAP search error: Can’t contact LDAP server. Will reconnect and retry.

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