Fatal error kopano-dagent 8.7.1 Thread ZGateway IMAP


  • Hello all,

    i hope i’m doing it right filling this crash report in here:

    Thu Jul 23 14:20:03 2020: [ZGateway IMAP|T140703100061440] [crit   ] ----------------------------------------------------------------------
    Thu Jul 23 14:20:03 2020: [ZGateway IMAP|T140703100061440] [crit   ] Fatal error detected. Please report all following information.
    Thu Jul 23 14:20:03 2020: [ZGateway IMAP|T140703100061440] [crit   ] kopano-dagent 8.7.1
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] OS: Debian GNU/Linux 9 (stretch) (Linux 4.9.0-12-amd64 x86_64)
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] Thread name: ZGateway IMAP
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] Peak RSS: 1156760
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] Pid 18013 caught SIGABRT (6), out of memory or unhandled exception, traceback:
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] Backtrace:
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x4a4e0) [0x7ff81004e4e0]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x32ba6) [0x7ff810036ba6]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x32dca) [0x7ff810036dca]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110e0) [0x7ff80fdf80e0]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f4. /lib/x86_64-linux-gnu/libc.so.6(gsignal+0xcf) [0x7ff80c8f7fff]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f5. /lib/x86_64-linux-gnu/libc.so.6(abort+0x16a) [0x7ff80c8f942a]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f6. /lib/x86_64-linux-gnu/libc.so.6(+0x70c00) [0x7ff80c935c00]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f7. /lib/x86_64-linux-gnu/libc.so.6(__libc_fatal+0x22) [0x7ff80c935c42]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f8. /lib/x86_64-linux-gnu/libc.so.6(__netlink_assert_response+0x95) [0x7ff80c9ca555]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f9. /lib/x86_64-linux-gnu/libc.so.6(+0x104c42) [0x7ff80c9c9c42]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f10. /lib/x86_64-linux-gnu/libc.so.6(getaddrinfo+0x8c9) [0x7ff80c99ace9]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f11. /usr/lib/libgsoapssl++-kopano-2.8.81.so(+0x31c69) [0x7ff8042abc69]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f12. /usr/lib/libgsoapssl++-kopano-2.8.81.so(+0x2c273) [0x7ff8042a6273]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f13. /usr/lib/libgsoapssl++-kopano-2.8.81.so(soap_connect_command+0x12c) [0x7ff8042a643c]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f14. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xedaad) [0x7ff804916aad]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f15. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xba9db) [0x7ff8048e39db]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f16. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xbaa69) [0x7ff8048e3a69]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f17. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7SuicideEv+0x1b) [0x7ff81003d93b]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f18. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7ReleaseEv+0xaf) [0x7ff81003df0f]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f19. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0x870a9) [0x7ff8048b00a9]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f20. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0x87199) [0x7ff8048b0199]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f21. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7SuicideEv+0x1b) [0x7ff81003d93b]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f22. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7ReleaseEv+0xaf) [0x7ff81003df0f]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f23. /usr/sbin/kopano-gateway(+0x158d2) [0x5635e2ea98d2]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f24. /usr/sbin/kopano-gateway(+0x15969) [0x5635e2ea9969]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f25. /usr/sbin/kopano-gateway(+0xcbf2) [0x5635e2ea0bf2]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f26. /lib/x86_64-linux-gnu/libpthread.so.0(+0x74a4) [0x7ff80fdee4a4]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] f27. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7ff80c9add0f]
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] Signal errno: Success, signal code: -6
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] Sender pid: 18013, sender uid: 998, si_status: 0
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] Signal value: 0, faulting address: 0x3e60000465d
    Thu Jul 23 14:20:04 2020: [ZGateway IMAP|T140703100061440] [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
    

    Did happen today for the 2nd time since the server was set up. Last time during an background import task from the old IMAP server to Kopano.

    This time it occured during normal operation of clients doing their daily mail stuff.

    System details:

    Univention Corporate Server 4.4-4 (Debian)
    Virtual Machine on a QEMU/KVM host. (4 cores and dedicated 4 GB memory)

    # free -h
                  total        used        free      shared  buff/cache   available
    Mem:           3,9G        1,6G        617M         19M        1,6G        2,0G
    Swap:          2,0G        407M        1,6G
    # 
    
    

    There seems to bee enough free memory so i guess it is an unhandled exception maybe?

    Best regards,

    EntireNet


  • Long fixed since Nov 2019. You really need to update.