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    Spam detection, wrong hits

    Kopano Groupware Core
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    • pixel
      pixel last edited by

      Hi@all,

      I have here on a Kopano installation the problem that mails are falsely marked as spam and end up in the junk folder.

      How can I mark these mails as “not spam”?

      with best
      pixel

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      • fbartels
        fbartels Kopano last edited by

        Hi @pixel,

        you have to unlearn these entries in your spam filter. Falsely classified mails are usually called “ham”, I am sure you will find some instructions of you look for “ham + $yourantispamsolution”.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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