Kopano and outlook Extention Syncronization loop


  • Hello I have a Kopano email server running under UCS. The Windows clients Windows 10 access via EAS (Exchane Activesync), I installed Outlook 2019 and the KopanoOLExtension-2.1-20 everywhere. The client PCs are members of the UCS domain.
    Now i dont Know what is to do…

    Kopano Version 8.7.1.0-1
    Z-Push for Kopano 2.4.5
    UCS 4.4-4

    In the Z-Push-error.log i have this entrys

    Ignored incoming change, global status indicates problem.
    04/05/2020 18:17:31 [32063] [WARN] [info] Ignored incoming change, global status indicates problem.
    04/05/2020 18:17:32 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:17:32 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:17:32 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:17:32 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:17:32 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:17:33 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:17:34 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:18:20 [ 772] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:18:59 [ 8754] [WARN] [info] Ignored incoming change, global status indicates problem.
    04/05/2020 18:18:59 [ 8754] [WARN] [info] Ignored incoming change, global status indicates problem.
    04/05/2020 18:19:00 [ 8754] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:19:01 [ 8754] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:19:15 [32063] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 18:19:25 [ 8754] [WARN] [info] SyncObject->Check(): object from type SyncMail: parameter ‘to’ contains an invalid email address ‘peter.reim@bs1’. Address is removed.
    04/05/2020 18:19:45 [32063] [WARN] [info] SyncObject->Check(): object from type SyncMail: parameter ‘to’ contains an invalid email address ‘peter.reim@bs1’. Address is removed.
    04/05/2020 18:20:41 [10427] [WARN] [info] ImportChangesICS->lazyLoadConflicts(): conflict detection abandoned as there are too many (3807) changes to be exported.
    04/05/2020 18:20:42 [10427] [WARN] [info] ImportChangesICS->lazyLoadConflicts(): conflict detection abandoned as there are too many (3807) changes to be exported.
    04/05/2020 18:21:28 [10287] [WARN] [info] ImportChangesICS->lazyLoadConflicts(): conflict detection abandoned as there are too many (3295) changes to be exported.
    04/05/2020 18:21:29 [10287] [WARN] [info] ImportChangesICS->lazyLoadConflicts(): conflict detection abandoned as there are too many (3295) changes to be exported.
    04/05/2020 18:21:29 [10287] [WARN] [info] ImportChangesICS->lazyLoadConflicts(): conflict detection abandoned as there are too many (3295) changes to be exported.

    and now the log from z-push.log

    04/05/2020 14:43:15 [15813] [ INFO] [michael.wurm] Announcing latest AS version to device: 12.0,12.1,14.0,14.1
    04/05/2020 14:43:15 [15813] [ INFO] [michael.wurm] WebserviceDevice::GetDeviceDetails(‘d3756c8d540944cbbcd5252b19524486’): getting device details from state of user ‘michael.wurm’
    04/05/2020 14:43:15 [15813] [ INFO] [michael.wurm] cmd=‘WebserviceDevice’ memory=‘2.09 MiB/2.00 MiB’ time=‘0.03s’ devType=‘webservice’ devId=‘webservice’ getUser=‘michael.wurm’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:15 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:15 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.10s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:15 [15275] [ INFO] [info] Announcing latest AS version to device: 12.0,12.1,14.0,14.1
    04/05/2020 14:43:15 [15275] [ INFO] [info] WebserviceDevice::GetDeviceDetails(‘bd8fef2440274630916ad0cc8ed2deb0’): getting device details from state of user ‘info’
    04/05/2020 14:43:15 [15275] [ INFO] [info] cmd=‘WebserviceDevice’ memory=‘2.08 MiB/4.00 MiB’ time=‘0.03s’ devType=‘webservice’ devId=‘webservice’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:15 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:15 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.36 MiB/2.00 MiB’ time=‘0.08s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:16 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:16 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.08s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:16 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:16 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.36 MiB/2.00 MiB’ time=‘0.08s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:16 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:16 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘4.12 MiB/4.00 MiB’ time=‘0.34s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:17 [15914] [WARN] [info] ImportChangesICS->lazyLoadConflicts(): conflict detection abandoned as there are too many (3490) changes to be exported.
    04/05/2020 14:43:17 [15914] [ INFO] [info] Processed ‘4’ incoming changes
    04/05/2020 14:43:17 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.22 MiB/2.00 MiB’ time=‘0.06s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:18 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:18 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.08s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:18 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:18 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.08s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:18 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:18 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.89 MiB/2.00 MiB’ time=‘0.12s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:19 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:19 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.09s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:19 [ 6809] [WARN] [michael.wurm] ImportChangesICS->lazyLoadConflicts(): conflict detection abandoned as there are too many (2724) changes to be exported.
    04/05/2020 14:43:19 [ 6809] [ INFO] [michael.wurm] Processed ‘4’ incoming changes
    04/05/2020 14:43:19 [ 6809] [ INFO] [michael.wurm] cmd=‘Sync’ memory=‘2.21 MiB/4.00 MiB’ time=‘0.06s’ devType=‘WindowsOutlook’ devId=‘d3756c8d540944cbbcd5252b19524486’ getUser=‘michael.wurm’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:19 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:19 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘3.35 MiB/2.00 MiB’ time=‘0.17s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:19 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:19 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.10s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:19 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:19 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.11s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:20 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:20 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.35 MiB/2.00 MiB’ time=‘0.10s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:20 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:20 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.36 MiB/2.00 MiB’ time=‘0.10s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:20 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:20 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.80 MiB/2.00 MiB’ time=‘0.12s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:21 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:21 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.36 MiB/2.00 MiB’ time=‘0.10s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’
    04/05/2020 14:43:21 [15914] [WARN] [info] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    04/05/2020 14:43:21 [15914] [ INFO] [info] cmd=‘Sync’ memory=‘2.36 MiB/2.00 MiB’ time=‘0.10s’ devType=‘WindowsOutlook’ devId=‘bd8fef2440274630916ad0cc8ed2deb0’ getUser=‘info’ from=‘62.55.237.67’ idle=‘0s’ version=‘2.4.5+0-0’ method=‘POST’ httpcode=‘200’


  • Hi,

    Z-Push 2.4.5 is quite old, update to 2.5.2.
    Also update outlook with all patches and SPs.

    Walter

  • Kopano

    Hi @HS-Systeme,

    did you migrate to Kopano from some other groupware solution (e.g. Exchange)? You might have items which Z-Push is not able to process.

    For more information on loop detection see https://wiki.z-hub.io/display/ZP/Loop+detection.

    It might also help to run kopano-fsck.

    Manfred


  • @WalterHof Hi, it is a Univention Server, normaly i cant update other versions as from univention :-(


  • @Manfred The emails in the mailboxes come from Outlook PST files. Only the “Info” post office is affected, which several people have in their Outlook via KOE (Exchange Activesync). I have found that if I delete and re-create the Outlook profiles, the problem is solved. This is feasible in this environment, since only two users on 4 computers were affected.

    I think that these folders are to blame, they are saved on the server in the user profile:

    AppData\Roaming\Microsoft\Outlook

  • Kopano

    @HS-Systeme said in Kopano and outlook Extention Syncronization loop:

    normaly i cant update other versions as from univention

    Not true when it comes to Kopano and Z-Push: https://kopano.com/blog/staying-up-to-date-with-kopano-releases-on-ucs/