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    Can't get login to Meet: No Access

    Kopano Meet & WebMeetings
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    • fbartels
      fbartels Kopano last edited by

      Hi @mniehren,

      did you have a look at the example deployment I’ve linked to above?

      The document you have pasted here looks ok and also parses as valid json. It would be interesting to know what your browser reports (in the network console) when loading it. are there any others errors in there?

      This is the config we are using for the public service: https://use.meet-app.io/api/config/v1/kopano/meet/config.json

      Regards Felix

      Resources:
      https://kopano.com/blog/how-to-get-kopano/
      https://documentation.kopano.io/
      https://kb.kopano.io/

      Support overview:
      https://kopano.com/support/

      1 Reply Last reply Reply Quote 0
      • mniehren
        mniehren last edited by mniehren

        in the Web-Console of Firefox i see

        Strict-Transport-Security: The connection to the site is untrustworthy, so the specified header was ignored.  config.json
        failed to fetch config: Error: unexpected Content-Type, retrying in 5000ms actions.js:111:22
        Strict-Transport-Security: The connection to the site is untrustworthy, so the specified header was ignored.  config.json
        failed to fetch config: Error: unexpected Content-Type, retrying in 5000ms actions.js:111:22
        

        Network show’s only

        	config.json	fetch	plain	636 B	237 B	2 ms  200	GET kopano2.tuxlan.de
        	config.json	fetch	plain	636 B	237 B	8 ms200 	GET kopano2.tuxlan.de
        	config.json	fetch	plain	636 B	237 B	2 ms
        

        and so on

        nothing else

        I tried it with Firefox under Linux and Win7 and with Vivaldi unter Linux

        fbartels 1 Reply Last reply Reply Quote 0
        • mniehren
          mniehren last edited by

          here are some screenshots from the vivaldi console …vivaldi1.png
          vivaldi2.png vivaldi3.png vivaldi4.png

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          • fbartels
            fbartels Kopano @mniehren last edited by fbartels

            @mniehren said in Can't get login to Meet: No Access:

            The connection to the site is untrustworthy

            Why is the connection untrustworthy?

            @mniehren said in Can't get login to Meet: No Access:

            failed to fetch config: Error: unexpected Content-Typ

            The kweb package has a dependency on the mailcap package. this package provides identification for the various mime types. you seem be be missing this.

            PS: your screenshots are tiny and not really readable. but copy pasting error messages from screenshots is a pain anyways. https://birdeatsbug.com/ produces a nice browser extension to more easily debug web applications. for one it offers the ability to record what is exactly going on on the screen.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            longsleep 1 Reply Last reply Reply Quote 0
            • longsleep
              longsleep Kopano @fbartels last edited by

              @fbartels said in Can't get login to Meet: No Access:

              The kweb package has a dependency on the mailcap package. this package provides identification for the various mime types. you seem be be missing this.

              Technically kweb serves static file content type by looking at the extension and then resolving a mime type by looking at the /etc/mime.types file. So make sure that file exists and includes json.

              cat /etc/mime.types|grep json
              application/json                                json
              

              On Debian and its derivates this can for example be achieved by installing the mime-support package.

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              • mniehren
                mniehren last edited by

                Great, now i got an login again.

                thanks for you help
                Michael

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                • mniehren
                  mniehren last edited by mniehren

                  Hi, me again,

                  now it run’s nearly. I try to configure public guest account according the documentation.

                  I can create public rooms, but when i try to come in as a guest into the the room, i got an
                  “Failed to create guest session”

                  In the console log, i see the following error:
                  index.js:8 ResponseValidator._validateIdToken: No key matching kid or alg found in signing keys

                  could you please help once again with this problem ?

                  best regards
                  Michael

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                  • mniehren
                    mniehren last edited by

                    found it, forget to generate the encryption secret key

                    mniehren 1 Reply Last reply Reply Quote 0
                    • mniehren
                      mniehren @mniehren last edited by

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
                      • mniehren
                        mniehren last edited by

                        not at all, i now got the following error in the browser console:
                        kwm.js:4709 Uncaught TypeError: Cannot read property ‘onconnectionstatechange’ of undefined
                        at t.getPeerConnection (kwm.js:4709)
                        at t.handleWebRTCMessage (kwm.js:4974)
                        at e.handleWebSocketMessage (kwm.js:5532)

                        The same error occurs if i do an call between 2 regular Kopano-Users.

                        The turnserver-Log show’s no connection

                        best regards
                        Michael

                        mniehren 1 Reply Last reply Reply Quote 0
                        • mniehren
                          mniehren @mniehren last edited by

                          that seems to be an issue with the vivaldi Browser,

                          I got an successfully connect from another internal Windows machine with Firefox.

                          Then i also see entries in the turnserver log

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                          • fbartels
                            fbartels Kopano last edited by fbartels

                            Hi @mniehren,

                            thanks for the feedback regarding Vivaldi. On first look it seems it does not support all features of WebRTC that Meet requires. I have put on my list to test his locally as well.

                            Edit: just gave this a quick try with the default installation of Vivaldi against our internal system and I was able to make a call.

                            Regards Felix

                            Resources:
                            https://kopano.com/blog/how-to-get-kopano/
                            https://documentation.kopano.io/
                            https://kb.kopano.io/

                            Support overview:
                            https://kopano.com/support/

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