• Hi All,

    Upgraded everything to the latest version.

    WebApp:
    4.0.2706+1588.1
    Kopano Core:
    10.0.3

    Kopano_files plugin 3.0

    When going in the wabapp to the files plugin i get a error. i see the folders but no files. it yust errors out with error 500 code. Tried to configure a new account but still the same error.

    anyone having the same problem??


  • I can see the folders. but when i enter a folder it shows me this error.

    987c2fdb-1328-41bb-b439-24ccab7e47a7-image.png

    seems like a bug in the files-smb plugin.


  • No errors are found in apache log.

    strange thing
    ??

    i am runnning buster

    WebApp:
    4.0.2709+1591.1
    Kopano Core:
    10.0.3

    latest kopano files plugin.

    @fbartels is there a known issue with this?

  • Kopano

    Hi @ckruijntjens,

    I am not really involved in webapp development so I would not know. @marty is the once that is closer to the material.

    But I am wondering if you really do not get an error message. Error 500 is an “internal server” error and usually always gets logged on the server (as its happening there).


  • @fbartels

    no errors. but could be i dont have debu on. I will enable debug to see what happens


  • This post is deleted!

  • @fbartels @marty

    With the yust newly deployed files-plugin the issue is resolved.


  • With version kopano-webapp-plugin-files_3.0.0.39+359.1_all still the same error.

    0cc66594-f3f0-4e02-99c1-0f51249d5b58-image.png

    Looks like there is a cache in kopano with old not existent folders from my nextcloud.
    How can I reset the cache?

    Best regards,

    Frank

  • Kopano

    @sauserdauser

    Could you check the log for an error message, so we have an idea where it fails.


  • Sure, part of php7.2-fpm:

    [13-May-2020 10:41:36] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [BACKEND_WEBDAV]: [LS] start for dir: AAA-Barkasse/”
    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [BACKEND_WEBDAV]: [LS] backend fetched in: 1.8994901180267 seconds.”
    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [BACKEND_WEBDAV]: [LS] done in 1.8995430469513 seconds”
    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [DBG][FilesListModule] Setting cache for node: 8a3105f9479fa2ea850415b5c6c50c1e/AAA-Barkasse ## HansMeyserad8a699aa81ef66ae6902198e5141764”
    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [DBG][FilesListModule] Getting cache for node: 8a3105f9479fa2ea850415b5c6c50c1e/ ## HansMeyser6fb10150fa2d75193763ace1ff430c48”
    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [DBG][FilesListModule] Getting cache for node: 8a3105f9479fa2ea850415b5c6c50c1e/AAA-Barkasse ## HansMeysere78585cff1b1e391e00636f30a03f77b”
    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [BACKEND_WEBDAV]: [LS] start for dir: BBB-Barkasse/”
    [13-May-2020 10:41:40] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [BACKEND_WEBDAV]: ls general exception: HTTP error response. (errorcode 503) [500]”
    [13-May-2020 10:41:41] WARNING: [pool zpool72] child 18007 said into stderr: “NOTICE: PHP message: [DBG][BackendStore] Searching for external backends in /usr/share/kopano-webapp/plugins/”
    [13-May-2020 10:41:41] WARNING: [pool zpool72] child 18007 said into stderr: “NOTICE: PHP message: [DBG][BackendStore] Registering backend: Webdav”
    [13-May-2020 10:41:41] WARNING: [pool zpool72] child 18007 said into stderr: “NOTICE: PHP message: [DBG][BackendStore] Registering backend: FTP”
    [13-May-2020 10:41:41] WARNING: [pool zpool72] child 18007 said into stderr: “NOTICE: PHP message: [DBG][BackendStore] Registering external backend: Owncloud”

  • Kopano

    @sauserdauser

    Unsure if this 503 error is related to the caching.

    You can rebuild the cache by reloading the files hierarchy.


  • This is the result of rebuild the cache with F5:

    d8494e3e-e45b-4a5c-a22d-867b3f4d8585-image.png

  • Kopano

    @sauserdauser Yeah it takes some time.


  • after ~2 hours the same result. In the NextCloud I found that Kopano try to read already deleted folders.

  • Kopano

    Could you give us some more information,
    such as the version you upgraded from?

    Does it also occur with the plugin kopano-webapp-plugin-owncloud?


  • I use the latest versions.
    kopano-webapp-plugin-filesbackend-owncloud 3.0.0.15+115.1

    It occur with the Owncloud and WebDav plugin. I also recreated the account. Same issue.

  • Kopano

    @sauserdauser

    If it happens on new accounts than it seems a different issue than files tries to read already deleted folders.

    Humor me: how does files 2.x (last final) behaves with your account?

    Are you sure your fileserver is setup correctly? After all it’s a 503 error.

    And if so, could you check if this is related to the content of BBB-Barkasse/or if it also occurs with different folders?


  • I meant a new user connection with the same username.
    All kopano user have the problem that kopano try to read the delete main folders on the nextcloud. Looks like kopano has a cache with the old information. If I create an new testuser with the same authrization all ist Okay

  • Kopano

    @sauserdauser

    If it does it would throw a 404, which is does on my machine. Not a 503.

    Please check the questions in my previous post.
    And try to reproduce this issue with a new user as well.

    Btw your log it shows:

    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [DBG][FilesListModule] Getting cache for node: 8a3105f9479fa2ea850415b5c6c50c1e/AAA-Barkasse ## HansMeysere78585cff1b1e391e00636f30a03f77b”
    [13-May-2020 10:41:38] WARNING: [pool zpool72] child 17903 said into stderr: “NOTICE: PHP message: [BACKEND_WEBDAV]: [LS] start for dir: BBB-Barkasse/”
    

    There is no request made for the cache for “BBB-Barkasse” or you changed the names in the log?


  • I found now the error on the nextcloud. We use groupfolders and there is a problem with the trash.

    I fixed the issue with delete the database entries “DELETE from oc_filecache WHERE path LIKE “__groupfolders/trash/%”” and the related files on os level.

    Thank you for your support