Missing Folder in User inbox
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Hi, I’m currently running on RHEL7 the Kopano version 8.6.5. I have one user that indicated that under a specific folder in the mailbox several subfolders disappeared. The user accesses the server over outlook (KOE). When I check via the Webapp I also don’t see the folder and subfolders.
Is there anything I can check to see whether it’s a server issue or a user error (accidently deleted)?
I have already recreated an outlook profile and resynced with the server but the folders are still not appearing.regards,
Joost -
KC has softdelete by default, and unless the data was already purged, you can play SQL surgeon. For example,
select h.owner, p.val_string, h.id from hierarchy as h inner join properties as p on h.id=p.hierarchyid and h.type=3 and p.tag=0x3001 order by h.owner -
Is there also a way to check the folder structure of the mailbox. I noted that some scripts exists to rebuild the folder (IPM) structure but I’m not sure this could also be the issue. Any suggestions/ideas on that?
regards,
Joost -
By correlating h.id and h.parent, you get the topology.
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Is there a way to check in the z-push log whether a user has deleted a folder? How would this be logged in z-push?
