Missing Folder in User inbox



  • Hi, I’m currently running on RHEL7 the Kopano version 8.6.5. I have one user that indicated that under a specific folder in the mailbox several subfolders disappeared. The user accesses the server over outlook (KOE). When I check via the Webapp I also don’t see the folder and subfolders.

    Is there anything I can check to see whether it’s a server issue or a user error (accidently deleted)?
    I have already recreated an outlook profile and resynced with the server but the folders are still not appearing.

    regards,
    Joost



  • KC has softdelete by default, and unless the data was already purged, you can play SQL surgeon. For example, select h.owner, p.val_string, h.id from hierarchy as h inner join properties as p on h.id=p.hierarchyid and h.type=3 and p.tag=0x3001 order by h.owner



  • Is there also a way to check the folder structure of the mailbox. I noted that some scripts exists to rebuild the folder (IPM) structure but I’m not sure this could also be the issue. Any suggestions/ideas on that?

    regards,
    Joost



  • By correlating h.id and h.parent, you get the topology.



  • Is there a way to check in the z-push log whether a user has deleted a folder? How would this be logged in z-push?


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