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    Kopano-Gateway crashes (SIGABRT)

    Kopano Groupware Core
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    • Guizmo
      Guizmo last edited by

      Hi,

      I have sometimes few times per day (I had 4 today) crashes of kopano-gateway, may be similar to this issue Kopano-Gateway crashes on Ubuntu 18.04

      I’m using 8.7.83 on Debian Buster.

      2019-12-10T16:40:26.831344: [net/imaps|T2968] [crit   ] ----------------------------------------------------------------------
2019-12-10T16:40:26.831388: [net/imaps|T2968] [crit   ] Fatal error detected. Please report all following information.
2019-12-10T16:40:26.831673: [net/imaps|T2968] [crit   ] kopano-dagent 8.7.83
2019-12-10T16:40:26.831717: [net/imaps|T2968] [crit   ] OS: Debian GNU/Linux 10 (buster) (Linux 4.19.0-6-amd64 x86_64)
2019-12-10T16:40:26.831734: [net/imaps|T2968] [crit   ] Thread name: net/imaps
2019-12-10T16:40:26.831857: [net/imaps|T2968] [crit   ] Peak RSS: 1056004
2019-12-10T16:40:26.831872: [net/imaps|T2968] [crit   ] Pid 1053 caught SIGABRT (6), out of memory or unhandled exception, traceback:
2019-12-10T16:40:26.831877: [net/imaps|T2968] [crit   ] Backtrace:
2019-12-10T16:40:26.833124: [net/imaps|T2968] [crit   ] f0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x4d9d0) [0x7fd97c0ef9d0]
2019-12-10T16:40:26.833132: [net/imaps|T2968] [crit   ] f1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x36216) [0x7fd97c0d8216]
2019-12-10T16:40:26.833136: [net/imaps|T2968] [crit   ] f2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x3742e) [0x7fd97c0d942e]
2019-12-10T16:40:26.833139: [net/imaps|T2968] [crit   ] f3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x12730) [0x7fd97c093730]
2019-12-10T16:40:26.833143: [net/imaps|T2968] [crit   ] f4. /lib/x86_64-linux-gnu/libc.so.6(gsignal+0x10b) [0x7fd979aef7bb]
2019-12-10T16:40:26.833146: [net/imaps|T2968] [crit   ] f5. /lib/x86_64-linux-gnu/libc.so.6(abort+0x121) [0x7fd979ada535]
2019-12-10T16:40:26.833150: [net/imaps|T2968] [crit   ] f6. /lib/x86_64-linux-gnu/libc.so.6(+0x79508) [0x7fd979b31508]
2019-12-10T16:40:26.833153: [net/imaps|T2968] [crit   ] f7. /lib/x86_64-linux-gnu/libc.so.6(__libc_fatal+0x22) [0x7fd979b31532]
2019-12-10T16:40:26.833157: [net/imaps|T2968] [crit   ] f8. /lib/x86_64-linux-gnu/libc.so.6(__netlink_assert_response+0x124) [0x7fd979bcf6c4]
2019-12-10T16:40:26.833160: [net/imaps|T2968] [crit   ] f9. /lib/x86_64-linux-gnu/libc.so.6(+0x116ec3) [0x7fd979bceec3]
2019-12-10T16:40:26.833164: [net/imaps|T2968] [crit   ] f10. /lib/x86_64-linux-gnu/libc.so.6(getaddrinfo+0x9c1) [0x7fd979b9c6d1]
2019-12-10T16:40:26.833167: [net/imaps|T2968] [crit   ] f11. /usr/lib/libgsoapssl++-kopano-2.8.93.so(+0x32ceb) [0x7fd9778c1ceb]
2019-12-10T16:40:26.833170: [net/imaps|T2968] [crit   ] f12. /usr/lib/libgsoapssl++-kopano-2.8.93.so(+0x2ce61) [0x7fd9778bbe61]
2019-12-10T16:40:26.833174: [net/imaps|T2968] [crit   ] f13. /usr/lib/libgsoapssl++-kopano-2.8.93.so(soap_connect_command+0x63) [0x7fd9778bc0b3]
2019-12-10T16:40:26.833177: [net/imaps|T2968] [crit   ] f14. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xf67fd) [0x7fd977b4b7fd]
2019-12-10T16:40:26.833181: [net/imaps|T2968] [crit   ] f15. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xc7f08) [0x7fd977b1cf08]
2019-12-10T16:40:26.833184: [net/imaps|T2968] [crit   ] f16. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xca438) [0x7fd977b1f438]
2019-12-10T16:40:26.833187: [net/imaps|T2968] [crit   ] f17. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0xc783a) [0x7fd977b1c83a]
2019-12-10T16:40:26.833191: [net/imaps|T2968] [crit   ] f18. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7SuicideEv+0x1b) [0x7fd97c0e0e4b]
2019-12-10T16:40:26.833194: [net/imaps|T2968] [crit   ] f19. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7ReleaseEv+0x7a) [0x7fd97c0e122a]
2019-12-10T16:40:26.833198: [net/imaps|T2968] [crit   ] f20. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0x984c9) [0x7fd977aed4c9]
2019-12-10T16:40:26.833201: [net/imaps|T2968] [crit   ] f21. /usr/lib/x86_64-linux-gnu/kopano/libkcclient.so(+0x98529) [0x7fd977aed529]
2019-12-10T16:40:26.833205: [net/imaps|T2968] [crit   ] f22. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7SuicideEv+0x1b) [0x7fd97c0e0e4b]
2019-12-10T16:40:26.833208: [net/imaps|T2968] [crit   ] f23. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC9ECUnknown7ReleaseEv+0x7a) [0x7fd97c0e122a]
2019-12-10T16:40:26.833211: [net/imaps|T2968] [crit   ] f24. /usr/sbin/kopano-gateway(+0x17848) [0x562a7ae2d848]
2019-12-10T16:40:26.833215: [net/imaps|T2968] [crit   ] f25. /usr/sbin/kopano-gateway(+0x32e3b) [0x562a7ae48e3b]
2019-12-10T16:40:26.833218: [net/imaps|T2968] [crit   ] f26. /usr/sbin/kopano-gateway(+0x1249a) [0x562a7ae2849a]
2019-12-10T16:40:26.833222: [net/imaps|T2968] [crit   ] f27. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7fa3) [0x7fd97c088fa3]
2019-12-10T16:40:26.833225: [net/imaps|T2968] [crit   ] f28. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7fd979bb14cf]
2019-12-10T16:40:26.833233: [net/imaps|T2968] [crit   ] Signal errno: Success, signal code: -6
2019-12-10T16:40:26.833241: [net/imaps|T2968] [crit   ] Sender pid: 1053, sender uid: 999, si_status: 0
2019-12-10T16:40:26.833245: [net/imaps|T2968] [crit   ] Signal value: 0, faulting address: 0x3e70000041d
2019-12-10T16:40:26.833249: [net/imaps|T2968] [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.

      Any idea ?

      1 Reply Last reply Reply Quote 0
      • A Former User
        A Former User last edited by

        Do you have the correct libraries installed? I have seen similar crashes with outdated libs.

        Walter

        1 Reply Last reply Reply Quote 0
        • jengelh
          jengelh Banned last edited by jengelh

          Fixed in kopanocore-8.7.7-24-g86547b380 / kopanocore-8.7.85-63-g151d70c22

          Guizmo 1 Reply Last reply Reply Quote 0
          • Felixyz
            Felixyz last edited by

            Hi,

            on my system (ucs 4.4-2 errata328. with kopano 8.7.1.0-1) kopano-gateway crashes too (since about 6 months). No clue where to get more informations then in syslog:

            Dec 11 09:34:06 ucs-0 kopano-gateway[22787]: Unexpected error 9 on netlink descriptor 99
Dec 11 09:34:06 ucs-0 systemd[1]: kopano-gateway.service: Main process exited, code=killed, status=6/ABRT
Dec 11 09:34:06 ucs-0 systemd[1]: kopano-gateway.service: Unit entered failed state.
Dec 11 09:34:06 ucs-0 systemd[1]: kopano-gateway.service: Failed with result 'signal'.

            Any help is welcome.

            Felix

            bhuisman 1 Reply Last reply Reply Quote 0
            • bhuisman
              bhuisman @Felixyz last edited by

              @Felixyz this issue is not related and solved in newer versions. Please update to a more recent version of Kopano.

              Regards, Bob

              Need support?
              Have a look at https://kopano.com/support/ for options.

              Helpful resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              1 Reply Last reply Reply Quote 0
              • Guizmo
                Guizmo @jengelh last edited by Guizmo

                Thank you, I’ll try

                @jengelh said in Kopano-Gateway crashes (SIGABRT):

                Fixed in kopanocore-8.7.7-24-g86547b380 / kopanocore-8.7.85-63-g151d70c22

                1 Reply Last reply Reply Quote 0
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