kopano-spamd crashes with MAPI error 8004010F (MAPI_E_NOT_FOUND) etc.

PRO123

Hi,

we have only been using kopano-spamd for 4 days now and have seen in the log today that the service showed 2 errors yesterday and crashed at the 2nd as follows:

2019-11-04 15:59:27,147 - spamd - ERROR - Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/property_.py", line 197, in prop
    sprop = HrGetOneProp(mapiobj, proptag)
  File "/usr/lib/python3/dist-packages/MAPI/Defs.py", line 52, in HrGetOneProp
    raise MAPI.Struct.MAPIError.from_hresult(props[0].Value)
MAPI.Struct.MAPIErrorNotFound: MAPI error 8004010F (MAPI_E_NOT_FOUND)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/log.py", line 103, in log_exc
    try: yield
  File "/usr/lib/python3/dist-packages/kopano_spamd/__init__.py", line 69, in update
    if item.message_class != 'IPM.Note': # TODO None?
  File "/usr/lib/python3/dist-packages/kopano/item.py", line 351, in message_class
    return self._get_fast(PR_MESSAGE_CLASS_W, must_exist=True)
  File "/usr/lib/python3/dist-packages/kopano/properties.py", line 118, in _get_fast
    return self.prop(proptag).value
  File "/usr/lib/python3/dist-packages/kopano/properties.py", line 42, in prop
    proptype=proptype)
  File "/usr/lib/python3/dist-packages/kopano/property_.py", line 206, in prop
    raise NotFoundError('no such property: %s' % REV_TAG.get(proptag, hex(proptag)))
kopano.errors.NotFoundError: no such property: PR_MESSAGE_CLASS_W

2019-11-05 01:04:12,392 - spamd - ERROR - Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/log.py", line 103, in log_exc
    try: yield
  File "/usr/lib/python3/dist-packages/kopano_spamd/__init__.py", line 41, in main
    state = server.sync(importer, state)
  File "/usr/lib/python3/dist-packages/kopano/server.py", line 853, in sync
    return _ics.sync(self, self.mapistore, importer, state, max_changes, window=window, begin=begin, end=end, stats=stats)
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 253, in sync
    exporter.Config(stream, flags, importer, restriction, None, None, 0)
  File "/usr/lib/python3/dist-packages/MAPICore.py", line 1906, in Config
    return _MAPICore.IExchangeExportChanges_Config(self, lpStream, ulFlags, lpUnk, lpRestriction, lpIncludeProps, lpExcludeProps, ulBufferSize)
MAPI.Struct.MAPIErrorNetworkError: MAPI error 80040115 (MAPI_E_NETWORK_ERROR)

2019-11-05 01:04:12,394 - spamd - INFO - stopping spamd

Unfortunately I can’t say for sure if a mail was moved at that time. The crash was probably caused by the 2nd error around 2019-11-05 01:04. Maybe you should also mention the user when logging, so that you can better trace such errors?

KSC 8.7.5

TIA Robert

PRO123

@PRO123 said in kopano-spamd crashes with MAPI error 8004010F (MAPI_E_NOT_FOUND) etc.:

The crash was probably caused by the 2nd error around 2019-11-05 01:04

That seems to be this bug: https://jira.kopano.io/browse/KC-1447

On this Univention UCS system kopano server is started automatically once a month because of the server_password_change, which causes spamd to crash every time. :(

Is there a prognosis when the bug will be fixed?

TIA Robert

PRO123

The 1st error is independent of KC-1447 and has been recurring since spamd commissioning:

2019-11-07 12:01:19,592 - spamd - ERROR - Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/property_.py", line 197, in prop
    sprop = HrGetOneProp(mapiobj, proptag)
  File "/usr/lib/python3/dist-packages/MAPI/Defs.py", line 52, in HrGetOneProp
    raise MAPI.Struct.MAPIError.from_hresult(props[0].Value)
MAPI.Struct.MAPIErrorNotFound: MAPI error 8004010F (MAPI_E_NOT_FOUND)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/log.py", line 103, in log_exc
    try: yield
  File "/usr/lib/python3/dist-packages/kopano_spamd/__init__.py", line 69, in update
    if item.message_class != 'IPM.Note': # TODO None?
  File "/usr/lib/python3/dist-packages/kopano/item.py", line 351, in message_class
    return self._get_fast(PR_MESSAGE_CLASS_W, must_exist=True)
  File "/usr/lib/python3/dist-packages/kopano/properties.py", line 118, in _get_fast
    return self.prop(proptag).value
  File "/usr/lib/python3/dist-packages/kopano/properties.py", line 42, in prop
    proptype=proptype)
  File "/usr/lib/python3/dist-packages/kopano/property_.py", line 206, in prop
    raise NotFoundError('no such property: %s' % REV_TAG.get(proptag, hex(proptag)))
kopano.errors.NotFoundError: no such property: PR_MESSAGE_CLASS_W

JungleMarc

I had an error with a Windows client machine today,

[error ] [ 3026] Could not open data of attachment 0: not found (8004010f)

But thankfully a simple reboot of the Windows10 client machine did the trick. Weird haha. Just dropping this here in case others gets this error code.

Merry Xmas and happy new year everyone

thctlo

@junglemarc
Yeah, windows fun… Thats a good tip by the way in general.
in all cases if it “suddenly” stopped working, check what the latest windows where and reboot.
And in most cases this will be on wednesdays…