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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Files 3.0.0 pre-final available

    Alpha, beta and RC releases
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    • mcostan
      mcostan last edited by

      now rolled back and everything is back to normal.

      My guess is that the issue is the first initial unexpected error which however I am unclear how to identify.

      umgfoin marty 2 Replies Last reply Reply Quote 0
      • umgfoin
        umgfoin @mcostan last edited by

        Hi mcostan,

        I looked at the log file but I can’t see anything obvious.

        Did you raise the log-verbosity for the files plugin?
        /etc/kopano/webapp/config-files.php

        define('PLUGIN_FILESBROWSER_LOGLEVEL', "DEBUG");
        

        ++umgfoin.

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        • mcostan
          mcostan last edited by

          yep… already it was.

          Happy to send you the log files by email if you like.

          1 Reply Last reply Reply Quote 0
          • marty
            marty Kopano (Inactive) @mcostan last edited by

            @mcostan

            Thanks for the try.
            We’ve added some better logging (webapp) for this unexpected error (already in master)
            If an error is logged you should be able to find it by searching for:

            JSON ERROR

            In the meantime we’re working on some performance for the files plugin.
            Most likely the requests had a time out on your machine.

            https://documentation.kopano.io/deskapp_admin_manual
            http://documentation.kopano.io/webapp_smime_manual
            https://documentation.kopano.io/webapp_admin_manual

            mcostan 1 Reply Last reply Reply Quote 0
            • mcostan
              mcostan @marty last edited by mcostan

              @marty

              Hi Marty,

              I will try the process again today and report back.

              And thank you very much for your help.

              1 Reply Last reply Reply Quote 0
              • mcostan
                mcostan last edited by mcostan

                I just tried again.

                I searched the entire log file and I cannot see JSON ERROR.

                However when I now log in, I get the following error message instead:

                Server encountered some problem, so it was not able to handle the request.
                

                After that, the files area is still completely empty.

                Rolled back and everything back to normal.

                Note that the error message occurs immediately after logging into webapp (pretty much instantly)

                Thanks for your help.

                I have taken a copy of the log file which I can send you if you would like to.

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                • umgfoin
                  umgfoin last edited by

                  Update:
                  Files-3.0 - git master 67cd8a32846 with webapp
                  3.5.11.24-g059d608p on CentOS 6, PHP 7.3, memcached:

                  Problems gone - working for nextcloud and smb.

                  The long periods of unresponsiveness while loading/updating folder contents disappeared after setting log-level from DEBUG to NORMAL.

                  ++umgfoin.

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                  • mcostan
                    mcostan last edited by

                    not working for me though. Unless something has changed in the code from 3 days ago.

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                    • marty
                      marty Kopano (Inactive) last edited by

                      @mcostan Keep an eye on
                      https://jira.kopano.io/browse/KFP-412

                      Should work way faster after this fix.

                      https://documentation.kopano.io/deskapp_admin_manual
                      http://documentation.kopano.io/webapp_smime_manual
                      https://documentation.kopano.io/webapp_admin_manual

                      1 Reply Last reply Reply Quote 0
                      • mcostan
                        mcostan last edited by

                        My error was that I get an unexpected error to start with… I really don’t think my error was due to the caching…

                        But hey… who am I to say.

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