z-push latest release slow

Hi all

I am running the latest release of zpush and see some errors in my log. Also the sync is slow in times. when i remove a item to the trash it sometimes yust wont move to the trash. if i try multiple times in the end it works. I was checking my logs and see the following. what does it mean and how can i resolve it?

27/08/2019 21:38:33 [  137] [FATAL] [chris] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
27/08/2019 21:42:20 [  158] [WARN] [chris] Unable to Fetch 'U95c3d:28dd542afb364386bc0130ceecb0fc36cb4907000000'
27/08/2019 21:50:11 [  115] [FATAL] [chris] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
e
27/08/2019 22:04:20 [  105] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 27/08/2019 22:04:15 with pid '129' terminated unexpectedly or is still running.
27/08/2019 22:04:20 [  105] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.```

fbartels

@ckruijntjens can you specify the version of z-push, Kopano and your os?

@fbartels

Yes i am sorry.

Im running Debian buster
Z push version 2.4.5-2
Kopano-server version 8.7.82.92.2b8011eaf-0+344.3

fbartels

@ckruijntjens said in z-push latest release slow:

Z push version 2.4.5-2

You see, this isn’t really the latest at all. Like already said in other threads I would not recommend to mix our packages with the Debian provided ones.

@fbartels

Strange i have the deb repo. Normal it should install the latest version right?

deb http://repo.z-hub.io/z-push:/final/Debian_9.0/ /

@fbartels

Do i need to install z-push-kopano to get the latest version?

@fbartels

Sorry i was looking wrong. i am using the latest version. my bad.

Manfred

Hi ckruijntjens,

Z-Push z-hub repo also has packages for debian buster: http://repo.z-hub.io/z-push:/final/Debian_10/

I suggest you to make sure that you install packages from z-hub only, e.g. by using apt pinning: https://wiki.debian.org/AptPreferences

Mixing packages (and though versions) will sooner or later get you into troubles.

The log part you’ve posted is not very helpful.
ProvisioningRequiredException means that probably the device hasn’t sent the policy key.
Unable to fetch means that Z-Push was not able to retrieve the item.

It is not possible to tell what went wrong without a more verbose log. It is possible that you got debian and z-hub packages mixed up.

Which device are you using?

Manfred

@Manfred

Hi Manfred,

I will put on debug logging. I am quite sure that i am not using the debian packages, however is there an easy way to check this on my Debian system?

I am using a Iphone x as email client. Everything works except sometimes it is slow and the it shows some errors in the logs. I will log evertythin for 1 day and will post the logs.

thctlo

@ckruijntjens
dpkg -l|grep z-push

verify if the version number all match up.
But if i recall correctly, you already checked that. ;-)