Strange resolution on desktop devices



  • Hi,

    does anyone else have a strange desktop resolution while doing a videocall in kopano meet?

    When i am using a mobile device and calling someone else on a desktop device and he opens the video in a normal browser with 1920x1080px, the other one can only see my forehead. If the one at the desktop open the dev tools and set the resolution to e.g. Pixel 2, the video has a better resolution and he can see my whole head.


  • Kopano

    Hi @ansib,

    “resolution” may be the wrong word here (or maybe I am misunderstanding you). Meet just takes the video however it is send from the other device (I heard the current gen iPhone has a very “wide” video which also leads to a very narrow portrait video) and just displays the topmost part of it.

    For the future we are thinking about doing some face detection in javascript and align both the preview video and the received video according to this.



  • @fbartels said in Strange resolution on desktop devices:

    “resolution” may be the wrong word here (or maybe I am misunderstanding you). Meet just takes the video however it is send from the other device (I heard the current gen iPhone has a very “wide” video which also leads to a very narrow portrait video) and just displays the topmost part of it.
    For the future we are thinking about doing some face detection in javascript and align both the preview video and the received video according to this.

    Hi @fbartels thank you for your response. maybe it is the wrong word. i can describe you in a more precise way what i am talking about.

    User A uses the browser to connect to a channel on the laptop.
    User B is on the smartphone.

    On the Smartphone the user is displayed with the whole screen of the phone, you can see part of the body and the head (this is user b himself)

    But on the laptop the user on the browser is only able to see the forehead of the smartphone user.

    This “screen” problem is only in this direction.

    Summarize: The screen of user B is displayed correctly on the smartphone device, so user B can see the whole user A, but user A is not able to see the whole user B on the laptop.

    At the moment this solution isn’t usable for workcases.

    Who did you handle this at kopano. Do you already established a videocall between different devices?


  • Kopano

    Meet ist using a default display mode which covers all the available space with the incoming video streams. If the incoming video stream size is largely different from the display area then this might not be optimal an result in the xperience you describe. For example the phone sends a portrait video stream and the receiving end is landscape. So for now you can ask the phone user to change the phone to landscape to be better visible. Eventually meet might get options to control the visualization of incoming video streams where one option can turn if the covering of the available space and show the whole video. In your case this will most likely lead to a large borders to the left and right with a narrow video in the middle.


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